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June 2024 by Eric T
We were just turned away 9 minutes before the listed close time. Just quickly wanted to look. Employee said they close earlier than listed hours and refused to let us in.
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April 2024 by Alexxis Fultz
How do you give negative stars? Don’t know the guys name who works here, well today we stopped in to grab my fiancé something and the doors were locked but said guy was standing right there looking at him and couldn’t even bother to say we’re closed just ignored my fiancé after he called, to add he then screamed through the glass we open at 12 (it was 11:59). No big deal they were closed but maybe hire people who are people friendly not douchebags ?
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March 2024 by Chris Omell
The overall place is ok. I frequent this location and the employee named Lena is very rude and unprofessional. Not only that all she really did was speak very negatively about management… it’s amazing that she hasn’t had any other complaints… definitely won’t be back while she is there!!
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February 2024 by William Cox
Great store, sales. selections.
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January 2024 by Fred Brown
Got a game from them for 20 dollars - it never worked took it back and they only offered me 4 dollar store credit. Store rep was rude and nasty. I usually shop online or digital - poor service and rudeness. We don’t need you in 2024. We have multiple options, tasteless and a joke. Do NOT shop here
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January 2024 by Stacy Holt
I bought a game for Xbox series X for my daughter for Christmas, while at game stop the girl told me to get the case off the shelf and she put the game in and then charged me for a brand new game. I instead decided to get my daughter game pass and the game I bought she was able to download for free. I went to return the game and the same chick told me I couldn't return the game because the seal was broken. She told me they would only do a trade in. My husband got upset and told me to get whatever for it and he would never come back to which the guy that worked at GameStop threw the game back at me and told me they wouldn't even do a trade. Game stop and their employees have become some of the WORST to deal with!! There are too many options out there. I won't be back! To hell with GameStop!
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January 2024 by Jaz Moore
My wife purchased a PlayStation backbone. No where on the outside of the box does it indicate which iPhones are compatible. Once you open the black box, in the top of the lid, there is a short list of iPhones that is compatible with the device. With that being said, we have iPhones 15 with the usb-c. When we went back to Game Stop to return the device, they stated that we could not receive a refund because the product had been opened, although we have the receipt. A refund would not had been necessary if they had the Backbone usb-c. They offered store credit in which we decline because this policy is unacceptable. Target, Bestbuy, and Wal-Mart would have provided a refund if they did not have the product in stock, even if it was open.This is entirely unacceptable, especially with it being the holiday season and we are not the only ones that will have this issue with GameStop. Do yourself a favor, buy the product at any other big box store aside from GameStop.At this point, we will never shop at GameStop again and we will be sure to tell all our family and friends!
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January 2024 by Carol Brown
I really wish I could give zero stars. My headphones ended up not working and this location refused to do anything. Go to the townscenter location. So much more helpful and was able to get the problem fixed. The headphones were malfunctioned and this location was too stupid to realize or even care to help. You guys suck
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January 2024 by D Dee
I’m at store 5705 Jax fl . On south side Blvd . Vee and Trevor are absolute god sent! They answered ALL my questions ,remained professional, helped me save money and made my hectic life so much easier ! Such a joy to shop with these guys! I wish they were employed at every place I shop during the rushed holiday season! True asset to the GameStop franchise! Thanks a million guys !
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November 2023 by Dominick Davis
If I could give this a 0 star review I would. Slightly used ps4 controller and they offered me 4 dollars. Bad prices on all games. All a round bad store
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November 2023 by Lance Akins
Sometimes it's just nice to go in the store, look around, and buy a physical copy of a game. Staff is knowledgeable and helpful, too.
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October 2023 by Dawna Heid
Cool stuff
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September 2023 by Lovely Smidge
smelled like old office supplies and leftover pizza ? poor selection and high prices
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August 2023 by Paul James
Always retro games for us Atari guys.
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July 2023 by Valoree Smock
Went in this morning to try and sell my son's Xbox 1 x and the guy working looks at it for 2 seconds and says this has bug dropping. I replied with what kind of bugs? He says cockroaches. I said we have never had cockroaches. He just looked at us with disgust. So we took it to the next one down the road and the guy quoted us and said it seems to be in good condition (never making a rude comment or saying it has bug droppings). We will never take our business back to the first one.
