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April 2024 by Joey W.
Good luck trying to cancel. Total crap company and health insurance is a scam anyway.
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February 2024 by E.J P
I seem to have been enrolled byHealth Options, Inc which also operates under the name Florida Blue Hmo, without my consent or knowledge. I keep receiving bills, letters and IDs. I've called the number on the card for florida blue hmo and they stated they are not able to cancel account because an independent contractor enrolled me. WHAT??? i've been in touch with several help desks that not only give me a mayor headache but they apparently are unable to help as well. I have another insurance that I chose, UHC medicare advantage and I am in shock that anyone can just enroll a person without even having a conversation. It is not a rollover because for 2022 and 2024 I had Wellcare. It is frustrating to say the least. CERO STARSSSSSSSSSSSSSSSSSSSSSSSSSSS
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February 2024 by Randy Fridkis
The people in here are extremely helpful!
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February 2024 by Jerry H.
We got our taxes done last Saturday, which I dreaded. Instead of using AARP taxes services, we used Real Sense through the United Way. Florida Blue partner with United Way To offer free tax services to low - and moderate income families. Your appointment was at 10 am, but we were nit seen until 11 am. No worries, coffee and water were supplied while we waited. Stevie and our team were wonderful doing the taxes and reverifying before being sent to the IRS. The taxes were done, and I owe uncle same over 2 grand. Not bad for a 1 hour wait! A couple of days ago, I came back for a class hosted by Florida Blue about Station medication. The nurse who presented was knowledgeable. I think I was the youngest in attendance. During the lunch and learn, we were treated to a salad, fig leaves, and a spinach roll. I ate so fast I forgot to take a picture. I am looking forward to possibly taking a class on mental health. Nit only dies the Florida Blue center offer tax return assistance and lunch and learn but also sponsor exercise classes free of charges to members and seniors. I am not a fan of Florida Blue insurance, but I am happy I got taxes done, checked, and ongoing classes to take care of my mental and physical state. Until next class, Florida Blue, adios for now!
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February 2024 by Andi A.
worst customer service in the world! they are very rude and cant even speak English correctly! terrible answering service !
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January 2024 by Philip D.
I've had a Florida Blue ACA policy for several years now. It's a bronze policy that I pay $1,150.00/month for. I had to go to an urgent care facility for the first time in December, so I went online to see which one was in my plan. I put in my policy number and it told me where I could go without a copay, so I went there. I was charged a $100 co-pay and Florida Blue said that I should have clicked another filter in my website search and it would have told me that that facility wasn't in my plan. I explained that I entered my specific policy number and the Florida Blue website should have automatically filtered out places that weren't in my plan. By now I was speaking to the supervisor and he said that they've had that problem a lot. I told him that I pay $14K a year for this policy and that I've been a fairly long-term Florida Blue client, that I don't shop other companies during open enrollment, and that I just go to the Florida Blue storefront each year and get a policy (all of which is true). He said that he couldn't make an adjustment. It told him that I won't sign up again with Florida Blue. If he cared, he didn't say so. I won't sign up with them again. I've paid well over $100k in premiums to them over the past 10-12 years with only routine claims for doctor's visits. As a business owner myself, I'm shocked that they would lose my business over something as minor as this, especially when their own website mislead me. But I'll be true to my word; I won't buy insurance from them again. I've been loyal to them, but they clearly have no loyalty to me.
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November 2023 by Jeff K
A great place to work.
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November 2023 by Dean Patrick Hayden
I have no complaints .Very Proffessipnal
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November 2023 by Thomas Grable
Very nice campus. You can tell this place was probably really something before covid... now though places like this are a dieing breed as more professionals work from home.
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September 2023 by Cami C.
I'm not able to speak with a telephone agent who doesn't have a strong accent. I can't understand them at all. I don't know where to go to get help.
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September 2023 by Angela King
I love the people here! Security is kind and professional!
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September 2023 by Andrea A.
We have had a great experience working with Audrey Barrientos, Retail Sales Consultant, at the Sarasota Florida Blue Center. She is a competent professional who worked with us on our Medicare Supplemental coverage and always ensures that we are satisfied with the outcome and that she has answered all of our questions. Plus, Audrey is a great service person...friendly, kind, and will go above and beyond to ensure satisfaction. We wish that all sales and service people were like her. Thanks so much, Audrey! We truly appreciate you.
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August 2023 by Beth Anne A.
The salespersons make promises that are fraudulent. Florida Blue has been reported to CMS (Medicare) for enrollment fraud. Do not believe the co-pays nor other expenses. They are all lies.
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August 2023 by Don R.
One wastes so much time getting an English conversant speaker to resolve simple issues. E.G. change method of payment or find a facility. One wastes about 20 hours a year and goes through 3 tiers of supervision of management trying to perform simple functions. My recommendation, pay a few dollars more and go with any other company than Florida Blue. Poor automated system and inept Customer Service Personnel.
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August 2023 by Sean
If you run this business like you run your telephone system, I would rather risk being uninsured. If I had a nickel for how many times your non-English speaking representatives have hung up on me, I'd be able to purchase all new organs for my body. You should be ashamed of yourselves.
