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March 2024 by Juan Carrethers
Excellent food. Excellent service, very friendly atmosphere. The Italian sub was so good I went twice in 3 days. And the food didn't disappoint.
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March 2024 by Georgiana Conover-Akhurst
First visit to this location. Pleasantly surprised how well organized they are. Great customer service, clean interior. I ordered to go but I would definitely eat inside.The subs were excellent. I would definitely return and recommend.
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February 2024 by Jennifer Salazar
Guys were super nice and polite!!! Loved it.
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February 2024 by Greg Rankin
Went in for a meatball sub and asked the lady how old the meat balls were? I asked because I went in a few days ago and got one with meatballs that were old with a weird texture. She told immediately offered a replacement sub and I accepted. Thank you so much for your hospitality. The his is why I love Firehouse Subs.
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February 2024 by JULEANNE COLEMAN
Good food ?Kid-friendliness: Always go there.
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February 2024 by Angelique Harrell
I loved my Tuna sandwich ?. One young lady had the best customer service ?. I wish I had gotten her name. I did thank her and tipped her for her excellent customer service.
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February 2024 by Brittany Taylor
The lady with the cocked blue eyes is extremely rude. Accused me of lying about waiting 20 minutes for 2 pre-ordered sandwiches because I asked for an ETA. I showed her the time I arrived and she was still rude. Maybe she should work in the back… away from customers.
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January 2024 by Sharon Davis
I ordered a sandwich for my son which was a spicy Cajun chicken sandwich and when it arrived there was no meat on the sandwich at all. Also everything that I didn't want on the sandwich like tomatoes and onions. I called the store which was on 103rd in Jacksonville Fl, and spoke with whom I consider to b3 to rudest manager ever. I asked him to remake my son's sandwich and he immediately caught an attitude. I didn't give his name which was problem #1. He needs customer service training. Before hanging up he said " good luck with getting another sandwich " I asked him is this how they train you to speak to customers, and he said "yea". I had a terrible experience and will NOT be back to this store ever again. The MANAGER NEEDS CUSTOMER SERVICE/SOFT SKILLS TRAINING. HORRIBLE EXAMPLE FOR MANAGEMENT. I still need for my son's sandwich to be remade. I can send pictures if required. I didn't see the option here.
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January 2024 by Ashley Robertson
Great service every
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January 2024 by Cynthia Howard
Jen the GM and daughter are amazing!!!!!Thx for great service ladies!!!
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December 2023 by Sherri Newsom
Excellent sandwich choices! Try the pork and slaw! The flavors, together....ooooo weee!
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December 2023 by Harvest
CHOOSE ANOTHER LOCATION - DON'T WASTE MONEY & TIMEI don't believe I've ever received a correct order from this location. We thought maybe it was only for a sandwich we received for free from our rewards points (because you know, at least it's free, right?), but there's always been something consistently wrong somewhere with our order. This place is run by NPC's who are wholly incapable of following simple requested instructions for your sandwich. Don't want red pepper flakes on your meatball sub? You're getting red pepper flakes. Want caramelized onions on your chicken club? Nope. Not happening. They can't even be bothered to put bacon on a sandwich literally named, "Turkey Bacon Ranch." These are the things that make automation in the service industry sound like a heavenly choir. You'd get better service from a vending machine, and more reliability from a toilet flush.
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December 2023 by Robert Abbott
The place is nice. The staff were very pleasant. There was an older Veteran in front of me. We were the only customers. It was about 445 on a Monday. It took the cashier a very long time to take the vet's order. He was old and had a bit of difficulty with his coupons but the cashier who was trying to be extra nice kept stoking him and keeping him there unnecessarily long. Then by the time she took my order it took another 10 mins to get my food. I understood they had one trainee but please. It really should not have taken so long. The food was pretty good. I had an Italian and my husband had 2 of the new pork and slaw sandwiches. I will return the food is good, they are very clean, and friendly.
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September 2023 by Merrill McCray Sr.
Great food at a fair price, plus it benefits first responders.
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August 2023 by Travis Chonsky
Order from a different location. This location cannot follow order instructions. You will waste your money on a product that will be incorrect. Ordered their cheddar brisket. Bread wasn't toasted. No mayonnaise. No olives. And the entire bottom slice of bread was like chewing a dish sponge.
