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October 2023 by Bug Boss
I’ve had Issues with FedEx before but this recent one really takes the cake. I placed an order with a seller on 10/18 for an overnight order. Remembering my past deliveries with FedEx, I factored in the fact that my package would probably arrive on the 10/19 which would factor into my schedule perfectly. I’m writing this on 10/21 and now the shipping information is saying it’s due on 10/23. Not only is it incredibly aggravating that I paid over $50 for overnight shipping when my package is now taking closer to a week, but my package also contains A LIVE ANIMAL. So now I’m worried sick if the poor little thing is safe or not. Take my advice: Either find some other shipping company to use or pray to whatever pantheon you believe in before you ship anything with FedEx. Seriously a terrible company.
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October 2023 by Otis Red
Bryson was a great person & excellent customer service.
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June 2023 by Ranae Thurston
The staff were professional, friendly and provided great customer service.
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June 2023 by Stephanie Magnus
They wouldn't accept my package because it was not in a "FedEx" in a box. Took it to another location with no issue.
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May 2023 by B F
I ordered a couple printed booklets, and they came out great. Ordered them on a Sunday, when they were closed, but they had the order finished pretty quickly the following day. The person who helped me was very friendly and good-humored.
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January 2023 by Veneeciea Pinkney
Nice Place, Convenient. The Staff is Excellent- Courteous and Extremely helpful. GOD BLESS YOU!
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December 2022 by C CHOICE
The funny thing is this place" A COPY SHOP" makes the TOP 5 list of WORST customer SERVICE PLACES IN JACKSONVILLE!!..the new "BECKY European" manager must come from the #1 ranked worst customer service location "POPEYES chicken on "Main st" she is absolutely clueless and oblivious to customer service!..will never use them again!!..just CLOSE THAT STORE!!
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December 2022 by Debra Gilliard
I would give zero stars if I could. FedEx delivery drivers are very inconsiderate and DO NOT follow instructions left for them. I am to the point where if an item is delivered via FexEx I will not purchase it!!!! Businesses need to pay attention to the service that their customers are receiving after a purchase leaves their facility.
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September 2022 by Shell Tuck
Very rude guy quick to tell me my package isn’t there on two different occasions when I have the notification telling me it’s at this exact location. Ok even if it’s not there can you tell me how I can get my package or a refund. Didn’t offer any assistance just ignored me and went to the next customer.
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August 2022 by Sandy Maynard
Very nice employees!! Will be better when road construction is done!!
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June 2022 by Katrina Williams
Horrible customer service,this has been happening for years.FedEx get it together.Downtown Jacksonville FL
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May 2022 by Yum Cha Tea Company
Garbage service by Jeff. Hes apparently the only one that works there named Jeff and not willing to give his employee number. Huge facility. Not willing to take 20 packages. Jeff says we have to take our packages to the hub directly. I told him that every single other fedex in town we go to with this many packages takes them no problem. After he literally yelled at me, he finally took them.
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March 2022 by Verona M.
Jeff, an employee, was so helpful to me. And, I believe he went beyond the call of duty in his assistance to me, in my using the difficult copy machine, and collating my paperwork.....
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February 2022 by richard O'Hallaron
Terrible service rude customer service. Paid 50.00 extra to to have morning delivery before 9:00 and showed up at 11:00. Refuse to offer refund for the difference in overnight and priority morning delivery. Cost me a very important meeting with a potential client. Thanks fed ex.
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February 2022 by David Cornelius
Not helpful at all. Wasted a lot of time here and couldn't accomplish what was wanted.
