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August 2024 by Colin Cowing
Save yourself the trouble and go to UPS. This place hassles you about your packaging and then doesn’t deliver on time. Fedex uses shipping contractors aka private companies locally vs ups with actual w-2 employees.
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July 2024 by Edward Harshman
Awful experience with Ashra on July 12 2024. I brought in a heavy kitchen appliance and a large book and asked for them to be put in a double-wall box and packaged at my expense, then ground-shipped. Ashra at first assumed (or pretended to assume) that the two things were headed for different addresses and tried to sell me two boxes. Then he misspelled the name of the recipient and typed in a wrong street address that would have induced preventable shipping delays. (I made him do the shipping info over). He did not ask me about insurance, falsely assuming that the value was $100 (I insisted on and got insurance at $400 when he redid everything). He had to cancel a charge, reversing a credit-card charge, and impose a second charge, to correct the name/address/insurance. He lied when he said all FedEx-supplied boxes are double-walled (they aren't). When he was at last finished, he took the shipping papers and the kitchen device to a counter in the back, apparently intending to wrap the device and send it--and left the book at the front counter and went and started with something else, apparently forgetting completely about the book so that it might have been lost forever. I called him out on it. Throughout the entire encounter, his gaze was in irrelevant directions, suggesting militant inattention (and he made enough mistakes to prove inattention; see above). I called Fedex Customer Relations and filed Complaint C-155618123. A week later, I called to determine the status of the complaint and was advised to call the storefront itself. I did, and Ashra answered the telephone (as in he wasn't fired). I have had good experiences with other staff members at that location, but until I have a response here from Fedex or other hard evidence of personnel improvement I advise avoiding this establishment. (P.S. The device and the book were in fact received in good order.)
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June 2024 by Jax Automotive Supplier
They refused to weigh the parcels and said it was none of their business, terrible service.
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June 2024 by Oleg Yastrebov
The office worker refused to weigh the parcels, was rude and impolite, bad service
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June 2024 by Terrance Thompson
Went to 3 fedex locations listed online.None of which scanned QR codes to return items purchased online. ( your service sucks)
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May 2024 by Somberlyn Williams
If there was a zero I would give that before I came to the store I called and asked for the email to send the paperwork I need printed 5 minutes later I walk inside of the FedEx everyone busy doing nothing so I asked how do I print what I sent they told me to go over to the printers and type in the code after I typed it 5 times one of the employees walks over tries the code twice didn't work then told me to email it to a email address 3 times never went through then he says let me try the code behind the counter I have now been inside the office 30+ oh now the code works and he wanted me to pay Because the self service doesn't work I was then told it was fault that the self service didn't work because of me and the employees that couldn't get it to work either the manager was the must un customer oriented person I met in my life didn't apologize for me having to spend a hour in the store because no one in the store could get my code or the email then states 50$ very close to 50 I was offered a apologize I was blamed and he told me they would make sure they shred it ?
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November 2023 by Vinegar Knight
I’ve had Issues with FedEx before but this recent one really takes the cake. I placed an order with a seller on 10/18 for an overnight order. Remembering my past deliveries with FedEx, I factored in the fact that my package would probably arrive on the 10/19 which would factor into my schedule perfectly. I’m writing this on 10/21 and now the shipping information is saying it’s due on 10/23. Not only is it incredibly aggravating that I paid over $50 for overnight shipping when my package is now taking closer to a week, but my package also contains A LIVE ANIMAL. So now I’m worried sick if the poor little thing is safe or not. Take my advice: Either find some other shipping company to use or pray to whatever pantheon you believe in before you ship anything with FedEx. Seriously a terrible company.
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October 2023 by Bug Boss
I’ve had Issues with FedEx before but this recent one really takes the cake. I placed an order with a seller on 10/18 for an overnight order. Remembering my past deliveries with FedEx, I factored in the fact that my package would probably arrive on the 10/19 which would factor into my schedule perfectly. I’m writing this on 10/21 and now the shipping information is saying it’s due on 10/23. Not only is it incredibly aggravating that I paid over $50 for overnight shipping when my package is now taking closer to a week, but my package also contains A LIVE ANIMAL. So now I’m worried sick if the poor little thing is safe or not. Take my advice: Either find some other shipping company to use or pray to whatever pantheon you believe in before you ship anything with FedEx. Seriously a terrible company.
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October 2023 by Otis Red
Bryson was a great person & excellent customer service.
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June 2023 by Ranae Thurston
The staff were professional, friendly and provided great customer service.
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June 2023 by Stephanie Magnus
They wouldn't accept my package because it was not in a "FedEx" in a box. Took it to another location with no issue.
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May 2023 by B F
I ordered a couple printed booklets, and they came out great. Ordered them on a Sunday, when they were closed, but they had the order finished pretty quickly the following day. The person who helped me was very friendly and good-humored.
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January 2023 by Veneeciea Pinkney
Nice Place, Convenient. The Staff is Excellent- Courteous and Extremely helpful. GOD BLESS YOU!
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December 2022 by C CHOICE
The funny thing is this place" A COPY SHOP" makes the TOP 5 list of WORST customer SERVICE PLACES IN JACKSONVILLE!!..the new "BECKY European" manager must come from the #1 ranked worst customer service location "POPEYES chicken on "Main st" she is absolutely clueless and oblivious to customer service!..will never use them again!!..just CLOSE THAT STORE!!
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December 2022 by Debra Gilliard
I would give zero stars if I could. FedEx delivery drivers are very inconsiderate and DO NOT follow instructions left for them. I am to the point where if an item is delivered via FexEx I will not purchase it!!!! Businesses need to pay attention to the service that their customers are receiving after a purchase leaves their facility.
