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December 2023 by Savanah Rivera
Maynard taylor is a very rude store manager I had to completely change my arrangements because he went out of his way to harass me at my car and I felt very unsafe trying to rent from the Edison location after that. Now I’ll be renting from another location which is going to be costing me more money which is also a huge inconvenience just because of poor management and lack of social training. I wouldn’t ever want a member like him on my work team. He also called me the next day not knowing it would be me, to try to confirm the reservation I made to rent cause I’m a paying customer…. Well then he hung up on me 3 times and was rude to me again. cause I tried to call back. Multiple times and let him know I was issuing a formal complaint for his behavior. He really showed me he has some small amount of small that one day and it shows he’s not the right person to manage even a simple storage unit facility.
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December 2023 by CROWN FIXER
Unit was extremely clean and temp controlled as advertised. A little on the pricey side but worth the peace of mind knowing our valuables were safe and secure. We only rented for a month but the process was easy and we completed evwrything online before arriving. We closed out our unit today and just want to say how amazing Angelica was. Very professional and greeted us with the warmest smile. Ensured us that everything was settled and good to go. Would def recommend!!!!
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November 2023 by Princess Sunshine!
Steven helped me over the phone have a easy, pain free, experience. He helped me with kindness and patience, I was very impressed by the customer service quality. The space is very nice and clean, I love my unit!
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November 2023 by Carla Bryant
The facility is clean and accessible. The staff is helpful, patient and kind. Definitely customer centric!
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August 2023 by Ayanna Google
This is the worst place you can take your belongings especially if it’s something you don’t want to loose whatever your putting in between all of the many break ins they experience it’s their top priority to charge you as much as they can the rent has went up on my unit multiple times they can’t keep the same managers or just regular employees I went from knowing everyone by name to new employees being added in Jaylin is a nasty little cuss ever since they got rid of Melissa or “moved” her wherever the quality of service as well as well as professionalism has took a major dive I’ve had one unit with them 3 years the other 1 year and after a year of paying $146 monthly for my newer storage they plotted and gave me wrong dates and stole my property knowing I’m in a different state now he has hung up on me as well as restricted my number so I can no longer call and I have a payment to make for my other unit so seems like they are trying their best to steal that one as well DO NOT MOVE IN HERE!!!!
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July 2023 by John-Frazier Strickland
Kawayshia was wonderful and made the signup process very easy. I was in and out in 10 minutes.
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June 2023 by Geion Booth
Used this storage facility for the better part of 3 years and they were fantastic. They offer insurance for any of your items for a small fee and have a one year promo price for the unit. Throughout my lease they were communicative about payment dates and confirmation, and the one or two times I had to switch payment options went without a hassle! Very clean and safe location and the staff was so helpful when I moved out today after my monthly payment went through yesterday offering to refund me for the month! Would use again without a second thought!
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June 2023 by Leena Barghouthi
Love this facility! It’s in a great location, secure and safe. Temp controlled which is huge for the summer time. Best customer service I’ve ever received. Thank you Melissa for going above and beyond to accommodate. You’ve made this a great experience! I will be recommending this location to any one I know in need of storage.
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June 2023 by Joelle Angarola
Kawayshia was very helpful. She was very clear and answered all my questions and then some. I havnt actually stored anything here yet but the units seem full proof and easy to work with.
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May 2023 by Ariana Williams
The buildings and units are in great condition everything is nice and clean. The facility is very secure. We were assisted by Melissa and she was very thorough and helped us find the right sized unit for our needs so we didn’t over spend. Best place out of all the others we tried
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May 2023 by keishaj74
Havent even been a customer that long and probably wont be for much longer. Was happy with service until they decided to UNEXPECTEDLY RAISE THE RENT BY $100. Needless to say, I will be moving all my belongings very soon. I went to this facility because of the great price and now they are doing away with the good pricing. I frankly dont see a reason to stay any longer. My advice is to find a storage unit with SET PRICES. Not sure what makes yall think people have extra loads of money sitting around because I do not. If I did, my belongings wouldn’t have to go to storage. Save yourselves the trouble and shop around. This company doesnt even have the uniform pricing throughout all their locations.Sincerely,A very dissatisfied customer
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May 2023 by Rickie Waiters
Outstanding service. Set-up time was super quick. Explained everything also walked us to our unit. Very clean place.
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May 2023 by Scott B.
They charged my credit card without authorization. When I found the charge, they refunded it, but...only after I found it. They would've gotten away with it if I hadn't looked at my credit card statement. Also, the unit I rented online was smaller than it was listed, 20% smaller. This is also something I caught, not them. They charged me less after I pointed it out, but they didn't even know the size of the unit that they're renting. I advise anyone renting here to check up on your unit and your bills. The employees were good about fixing it, but it shouldn't happen in the first place. If they make 2 important mistakes with me, how many others are going unnoticed?The facility is nice and clean. I hope things go well from now on.
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April 2023 by Mrs.Christine'nah Mo'nae
The set up was smooth and uncomplicated. The customer service representatives were very friendly and helpful. The facility is very clean and the location is perfect for my liking. I look forward to continuing to use there facility.
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April 2023 by Tina B
Melissa was absolutely amazing!!! All my interactions with the staff have been wonderful. However, I really appreciate Melissa's assistance with talc my move out.
