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March 2024 by Tywana Thought
Service and staff was awesome
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March 2024 by Ms KJ
Great service 2/26/2024
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February 2024 by Cassie Rene
Staff was phenomenal once again. They did not disappoint from beginning to end. The office manager at this location leads by example. Customer service was stellar. Eli checked me out he was phenomenal I never have a problem when I rent from this specific location thank you for a great experience! 7945 Blanding Blvd Enterprise 5 stars for sure
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February 2024 by Bilal Hasan
1st vehicle had a terrible cigarette stitch. When leaving the rental lot the vehicle had just been cleaned so I couldn't distinctively smell the smoke because of the cleaning agents odor. And I only drove up the street to a car dealership and spent a few hours there in their building. When finished with my business, I got in the vehicle on my way home and began to smell the strong smoke odor increasing as I drove. I had just drove past the rental store and checked the time to see if I could return the vehicle and exchange it, but the store had closed. I drove home and picked up a package to deliver to a friend about 15 miles away. Long before I reached home I had to keep the windows down while driving in wintery weather. The dominated the drive time. The next morning I returned the vehicle for exchange. I received the same model without the smell. My contention is that management made absolutely no effort to appease the discomfort I experienced. Even a symbolic discount or coupon would've shown some type of business ethic. Instead when I made the complaint, I received a hostile response and attitude from management. The salesperson was more professional and accommodating. But powerless in the decision making process. On more than 2 occasions I have experienced very unprofessional services after being promised and assured otherwise. I've also received excellent service before which gave me hope of continuing my very long time business relationship with enterpriseI sincerely hope that managers and employees are better trained and vetted before being placed in charge and in front of the most important part of a retail business such as enterprise. Other services I received were of a positive and pleasant note. Not venting, hopefully advising.
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February 2024 by Thesarahandsteveshow
Entire staff is amazing! Cierra, Mo, Salik and even down to the hard working drivers and detailers! Everyone was friendly and smiling. My favorite branch by far! ??
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February 2024 by Renayle
The representatives that assisted me during my troubled time was amazing. Z made sure I was comfortable with the vehicle that was being provided to me. When my timeframe was up with my insurance she and Jaren made sure I was in something affordable for two weeks after. Elijah also made sure it was a breeze when I was returning the vehicle. Their customer service was remarkable and I was definitely satisfied!!
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February 2024 by Imran
I had an exceptional experience at Enterprise off Blanding (7945 Blanding Blvd.) thanks to Elijah. He greeted me with professionalism and was extremely knowledgeable, making the vehicle rental process smooth and efficient. Elijah was attentive to my needs, patiently answering all questions and ensuring I was comfortable with my rental choice.The vehicle was in excellent condition, and Elijah's customer-centric approach truly stood out. His helpful tips about local routes added a personal touch to the experience.In summary, Elijah's dedication to customer service greatly enhanced my experience at Enterprise. I highly recommend them for anyone looking for a hassle-free car rental, especially if Elijah is there to assist. A big thank you to Elijah and Enterprise!
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February 2024 by Carol Smith
My rental from Enterprise was a very positive experience. I reserved a standard SUV on line several weeks in advance. When I walked in I was immediately welcomed and told that someone would be with momentarily. Shortly after that, another agent asked my name and walked me to my rental. We walked around the vehicle together looking for damage and checked the interior and cargo area. Check out was completed and I was on my way. The return was just as easy. I would like to recognize two agents, Mo and Salik. They were courteous, professional and answered all of my questions. I will definitely recommend this Enterprise location to others.
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February 2024 by Irene Roberson
The customer service at this location is outstanding. They are very busy but made sure to take care of my needs. I arrived on Friday to return my rental without realizing they had already closed, and Ashley poked her head out the door to help me navigate my car rental/dealership situation. Even though it wasn't customary on a Saturday, Cierra went out of her way to make sure I got a ride back to the dealership that had been working on my car. The young man who gave me the ride to the dealership was very nice and courteous (I think his name was Shalik? Sorry about the spelling.) And then Ashley called again today to let me know that everything would be closed out properly with my deposit. I can't rave about this location enough. They know how to do it right.
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February 2024 by Highway Hitters
From start to finish Moe took care of me and got me in and out without any delays
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February 2024 by Sam L.
I am SO appreciative for the OUTSTANDING service I received from this branch - the location I was supposed to use did not have cars. I called this location and Anshonae didn’t even hesitate to traveli outside of her area to pick me up; Eli was extremely helpful to switch me into another vehicle (not that this was necessary simply per it was my preference); Mo showed me multiple options on my pick-up;. In truth, I was there at their leisure and should have been happy for what they were able to put me in, as it was completely last minute and not their reservation! They never even eluded to any of this, but instead went above and beyond to ensure I was happy. This is my new forever ERAC location!!
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February 2024 by Tianna Marshall
They were dedicated to making sure I was satisfied with their service. The vehicle that was shown to me first was cleaned but there was animal hair all over the floors and seats. Salik offered to go have the car vacuumed again. So I agreed. When I walked back in the site the other young lady asked why I was back in because she thought I was taken care of. I told her they were vacuuming the car because it had hair in it. She said “oh we can give you another car cause we have other vehicles ready to go”. She got with Salik and he got the other vehicle and pulled the other vehicle around.
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January 2024 by James Wenger
Very helpful workers!
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January 2024 by John F
Got me took care of really quick thanks so much guys a d lady
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December 2023 by Marcus Thompson
The staff was very quick to greet me. Jaren was the associate that handled my reservation. He was very efficient and professional. I received a vehicle within a timely manner. Mo, was the associate that received the car upon my return. He was very efficient in checking the vehicle. He was also courteous and thanked me for allowing enterprise to provide service. Overall great staff.
