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June 2024 by Amber Haverty
Thomas is wonderful. Great service.
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May 2024 by Ryan Wallace
I said I wanted my home area code where I live I'm visiting in Florida I needed a 513
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May 2024 by Sarah Lutgens
Terrible experience.
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May 2024 by Dontevian Craig
Worker was rude to me
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May 2024 by Caitlin Raines
Got our new Motorola Razers here!! $99 plus the price of your monthly plan and taxes and you're out the door if you switch your phone number to cricket. If you call your carrier and get your account number and unlock code beforehand it saves a lot of time in the store. We're moving out of state so we had to switch, I'm glad they had the deals they did for new phones! Who wants to add a monthly payment to pay off your $1000 phone?! Phones are paid for, $90 a month for two unlimited lines... Can't beat it!
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April 2024 by vickey Carpenter
Customer for years.always friendly service.great prices and options.
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March 2024 by Chiquita Hogan
My phone is off and my bill is not due for another week. I can not contact no one due to their hours being so late in the morning. My day starts 5 am. Chat online opens up at 9 am, oops, technical difficulties. The store open at 10 am. Out of all the days. My phone off on the day I have important phone appointments in the early am. 7:30 am and 8 am. ???
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February 2024 by H. Bryan P.
I was helping a transient man in Downtown Jacksonville who had his phone and bag stolen. He was advised that he had to pay his deductible on the phone before he could file his claim. This presented two problems for the man. 1. His debit card was in his bag when it was stolen. He was sent a new debit card. 2. We went to BOA (the bank that handles his direct deposit from SS) after we called and went through the transfer to someone else who knows nothing process, several representatives and one hour later, we got an email sent to my gmail that provided instructions on how to activate the new card. In the meantime, we went to the Cricket wireless store to get help with filing a claim to replace his phone. The manager of the store, De'Angelo, immediately recognized the issue and went above and beyond in assisting us. The gentleman needed his PIN number which was setup by an associate in the Biloxi, Mississippi store where he originally bought the phone, more than a year earlier. Unfortunately, the associate was in a hurry to complete his transaction, so, she setup his phone and sent him on his way without providing the PIN. She also created security questions without passing that information to the customer. After attempting normal customer validation and verification that he was indeed the owner of the lost phone, De'Angelo found that he still couldn't access the customer's account. He then called the Biloxi store and spoke with a manager there. After a short time of providing key information regarding the customer's identity, the manager in Biloxi provided De'Angelo with what he needed to reset the code or PIN for the account. However, the manager failed to advise De'Angelo that the new code was only good for 15 minutes. We, the customer and myself, left the store to call the support center to file a claim, using my phone for that process. By the time we got through to an associate, we were told that that code was locked for security purposes because the 15 minute timeframe had expired (?) After an extremely frustrating experience with totally uncooperative associates (more useless transfers) we decided to return to the Cricket store to speak with De'Angelo and his associate Trayvon. Trayvon was helpful in assisting us while De'Angelo was unavailable for a short time. Upon his return, De'Angelo took over where Trayvon had left off waiting for an associate with the Cricket Back Office department to answer our call. After more aggravation and frustration, De'Angelo was able to speak to another manager in that department (the associate wanted to argue with De'Angelo when asked to transfer to a manager 3 times by my count) The manager was able to provide reasonable explanation as to why it wasn't possible to reset the code again. The code would have allowed the customer to be verified and allow him to file a claim. The customer requested to close that account and create a new one in order to get a new phone. De'Angelo assisted him in getting a new phone and a new number, while providing him with the correct information (PIN, security questions and answers) that would help him bypass the same issues and circumstances, if he had a comparable problem arise. When asked if he wanted the insurance on the new phone, the customer declined, primarily because ASURION insurance was absolutely no help whatsoever in assisting the customer with filing a claim. They were, in fact, the primary blockage to the purpose at hand. I would like to note that De'Angelo and Trayvon were the only people who provided assistance and were extremely sympathetic to the customers needs. I applaud them for their efforts and willingness to provide the epitome of what customer service means in this or any industry. I suggest they be recognized and encouraged to train others who may join the Cricket workforce.
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January 2024 by Jeffrey Branca
I had the best experience here with Alyssa and Gigi they were so knowledgeable; and patient fixing all my issues and assuring me they were always here to help... This is good customer service
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November 2023 by Kimberly Kitterman
5 stars to DeAngelo the Manager at the Cricket Store on Normandy in Jacksonville who went the extra mile for me!!! What an angel! I had a problem and he went out of his way to help me and my husband who were visiting from out of town. He is such a kind soul and a true gentleman. Kudos to DeAngelo. Thank you so much
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June 2023 by Evelyn WYATT
Apparently the Jacksonville market has been taken over by a new company call BlueFig. The new local DM is Sadi. After visiting this location three times within 30 minutes and making two duplicate payments he advised the store associates to have me make a third cash payment since his system was down. I literally just need a new SIM card for my replacement device. When I said I did not have cash and would have to visit a bank I requested that the associate reach back out to determine if a discount could be provided at this point or if the 10 fee could be waived since at this point I’ve paid double. Sadi informed the associate that they payment was need in full with no discount. Sadly he is the DM for the local market and while cricket is a great money saver I refuse to support any local stores in the future.
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June 2023 by Michael Carter
Love cricket
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June 2023 by PHILOMENA SORCE
Great experience
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June 2023 by Brandi Hill
She was ok
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June 2023 by DELBERT Williams
Great customer service
