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December 2023 by Megan Pier
Amazing experience. Reggie was an awesome help helping me set up some representative payee account and was very friendly and professional
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November 2023 by Alnur Abdurrahman
Best place to assist with my banking needs. Tellers/Managers/Security are professional, interpersonal, and all around great people.
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September 2023 by India Jones
I went to community first to start a joint bank account and my entire experience was wonderful. I worked with Miriam who was awesome she answered all my questions and was really reassuring. The entire staff was friendly 10/10.
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September 2023 by Victoria Gaines
I had a great experience with Mr Reggie he is funny fast and very professional straight to the point. Mr Reggie got me in and out explained everything he answered all my questions and I would definitely recommend him to another customer
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August 2023 by Krisi Faucett
Reggie has assisted me for the last year and I couldn’t be happier! He’s knowledgeable about the programs offered, friendly and a TOTAL asset to this branch!
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August 2023 by Monika Williams
I had a wonderful 5 star experience with Samantha Kaser, solutions representative. Samantha is extremely knowledgeable about options that are available for members. She was able to explain in detail different options that were available to me that would help me decide which option was best for me. Samantha was also very welcoming and professional!????
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August 2023 by Ei sh
Always nothing but a pleasant time when we come to this branch. From the tellers to the security to the new accounts & managers everyone is & has since day one been amazing to us. We even opened our business accounts & others with them. Happy to invest our money back into Duval with this branch & bank. Thanks so much Community First Credit Union. Very happy!!((Pictured is our first EVER business deposit))
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August 2023 by Andy S.
Samantha K. at The Arlington Branch was beyond helpful, showed superb customer service. Our experience was AMAZING! Thank you Samantha and The Arlington Branch!
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July 2023 by Dr. Donna Gilbert
We are so Thankful for Ms. Miriam. She was very Friendly, Professional, and Knowledgeable to help my son get set up with a new account. I am very Thankful and Grateful for all that she did to help my son who is a new resident of Jacksonville.Have a Safe and Blessed Day!!
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July 2023 by MissAziah “LibraBeauty”
It was my first time walking into their establishment to open a new account and honestly, I was pleased by the initial greeting of the staff members, their attentiveness, as well as the consideration given.I had the pleasure to meet an awesome bank representative by the name of Reggie Jolly who took excellent care of me from beginning to the very end. He was kind, worked with preciseness, and very knowledgeable of the company's policy and procedures. It was the best experience I've had with a financial company in years!
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July 2023 by John gaming
Emrad and Melissa were very helpful and patient with us giving all the information we needed to refinance our vehicle. Awesome people
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May 2023 by Aimee B.
Absolutely terrible customer service. I'm not even sure if these people can read... seriously. I am about to call the office of Financial Regulation because I have been REPEATEDLY stalled from getting access to an account for a person that i have POA for. I've needed to send notarized documents via certified mail to make sure they get them because they lose them. Now they are saying the documents are "incomplete" but they can't tell me how. Does this financial institution operate with a license?
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May 2023 by Lois Knorr
I am happy that I moved my accts to Community First Credit Union.Everyone is nice and helpful at Community First!!
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April 2023 by Hal Rogers
When PNC Bank purchased BBVA Bank, we ran into numerous problems. We moved our accounts to VyStar Credit Union which was convenient to us. Zero response to phone calls or emails and summarily declined to refinance our residence only because it was owned by our Revocable Living Trust. So less than thirty (30) days later we closed those accounts and moved to Community First. Almost perfect service; friendly, professional staff; and the Merrill Road Branch Manager is absolutely the best. Refinanced our residence promptly and efficiently. The location is less convenient for us but all the things that matter are exactly what you would want them to be. I highly recommend them to anyone!
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April 2023 by Malia Dorsey
Reggie is the absolute best he assisted my mother and I with both our accounts , he proficiently answered all of the 900 questions that we asked and helped us understand everything easily. Good vibes and excellent service
