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December 2023 by Charles Wyche
Miriam Walker is an Awesome Rep She was patient and assisted me with opening my account. Thank you very much Miriam
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December 2023 by Dana McClenny
I had the best experience with Miriam Walker. She helped me set up my daughter's savings/CD account and update my information for online banking. She was so knowledgeable and genuinely kind. She is at the downtown branch and highly recommend check her out. Thank you so much for your service and help.
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December 2023 by Rudelle Vice
I was extremely pleased with my Solutions Representative, Ms. Miriam Walker. I arrived at my appointment on time for a personal loan and did not have to wait. She patiently addressed all of my pre-concerns on best interest rates, long-term debt, and alternative solutions to borrowing and choosing the best option for me. She explained each loan document carefully. She was professional and personable. I give her a "10"!
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December 2023 by Katrina Nicole
The only branch I will visit in Jacksonville! The best staff and my children and I are always treated with such kindness and fairness every time we go to the bank. By far the best environment I’ve experienced from a bank!
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December 2023 by Adam Goldman
The perfect customer service is at the downtown Jacksonville Florida. Raeni and Ms Shelley or Shirley was the perfect help. No hassle and very generous and fights for their customers. Unlike the Baymeadows branch they was very helpful and isn’t cult like. It seems prejudice in that Baymeadows beach by the Bank of America. Please don’t go there
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December 2023 by Blair Douglas
Marshella gave me the best experience I ever had with community first. Definitely would go to this location out of all and specially to Marshella! Blessed to have her help! I recommend!
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November 2023 by Cheryl Murray
My banking experience with Marshayla was Awesome! Marshayla was very professional, knowledgeable, courteous and polite. She is definitely a asset to Community First Credit Union. If we had more employees like Marshayla, the world would be a better place! And, finally, Marshayla deserves a raise and a promotion for making your organization look outstanding. Thanks for allowing me the opportunity to give credit where credit is due.Sincerely,Cheryl Johnson MurrayA most satisfied customer
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November 2023 by Chris Coteat
My Community First Credit Union experience has been very delightful thanks to Raeani Fonseca. She is the most supportive and encouraging solutions rep I've ever had. Thanks Raeani! And thank you Community First.
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November 2023 by Thomas Johnson
To whom it may concern I just wanted to make a statement on one of your employees at your main Street location I'll spell her name cuz I can't pronounce it it is r a e a n i last name is f o n s e c a she is very smart she's very helpful every time I go in I have been doing business with your bank for around 18 years and every time I go in there she won the loan officer when you go in the back door out the parking lot on the main Street location she's like the third well she's a little short dark haired girl with where's glasses she's one of your officers she's very smart at her job and she's very very knowledgeable at her job and she's very helpful every time I go in and visit with your bank without making a deposit checking on my account or making a withdrawal whatever it is she's very friendly she waits on me in a timely manner I'm right in and right out
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October 2023 by ernest redmond
I always have the most pleasant experience with Mrs Raeani Fonseca I have actually decided to use community first Instead of other credit unions and banks, that I have accounts with to solely deal with this representative.
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October 2023 by Robert Brooks
The staff is very helpful,insightful,fast , and kind The branch manager Mrs. Darna Smith is the best branch manager of downtown
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October 2023 by Felicia Harris
The Employees Are Fast, Courteous And Friendly. Very Prompt With Telephone Service And Issues As Well. Thanks Community First❤️
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July 2023 by Legend Muller
Maya is awesome. She made me feel at home and gave me all the details I needed for my new account. Thank you Community First and thank you Maya. She is very understanding and helpful. She was fast and respectful. I love it here!!!!
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July 2023 by Tiana Clark
As a member of Community First Credit Union, I feel like I was treated unfairly when it came to my debit card being hacked on several occasions. I called immediately to report and had no success with my issue being resolved. Community First made it seem like I was the criminal when it came to my own money. I'm very disappointed with Community first. I will not refer anyone to the Community First again . I had a bad experience with Samantha in the Fraud Management department. She accused me of giving out my debit card information and/or letting someone use it.
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June 2023 by Cynthia
Three calls, two of them disconnected; one on-line chat, also disconnected; and one hour and twenty three minutes later, I was able to get my address updated for a replacement debit card mailed to a previous address. CFCU, please, don't bother with the standard response. Just please do something to drastically improve your call center staff skills.
