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September 2024 by Stacy Freeman
Worst experience I’ve ever had in any form of customer service. Purchased an over $50k truck - have been told nothing but lies. Broken promises. No one returns phone calls. $7k in warranty alone & still so many things wrong with it. Broke down in the middle of the highway (95) 48 hours after I purchased it. For 3 days they had my truck with no answers, never returned one phone call. Now trying to get things fixed - but I have to take work days off to make appointments? They don’t offer loaner vehicles…I work over an hour away in the opposite direction of this establishment. Was assured that they checked the truck out thoroughly prior to me leaving the lot with it. That was a lie. Approximately a month later my truck alarms that the oil is low…@ 6%
Then realized that it required an oil change in February/ bought it from City of Mitsubishi in July. Has unsafe tires, locks that don’t work, cameras that work whenever, and don’t work when you really need them. The transmission is slipping and they don’t care. Was promised a full tank of gas, step sides, body work none of which has been delivered. Even the robo call doesn’t take your call. Ridiculous. Then the service department attempt to blame the customer and argue for hours. I’m happy for those that had an enjoyable experience - unfortunately I’m not one of them. Extremely frustrated, annoyed & unhappy.
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September 2024 by Theresa hOLLAND
Dealing with Alex Simmons was a pleasure!
Visiting City Mitsubishi was certainly worth the trip. We left the dealership with the vehicle we wanted for a fair price. Thank you so much Alex!
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September 2024 by Yuta Saname
The attention and treatment of the staff was magnificent, my mother left pleased, thank you for her patience and dedication in her work and I would like to mention Lázaro Fernández for the good service, I recommend him to all my friends.
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September 2024 by Mike Gjecaj
DO NOT BUY FROM THIS DEALER! THEY ARE SCAMMERS! Sales manager was so rude and disrespectful.
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September 2024 by Maria Lazi
I just purchased a 2024 Mitsubishi se outlander and i just love it ,it drives smooth looks classy and lots of great features .The price was great and everyone was nice.Definitely go see Lorenzo he's very knowledgeable and u wont be disappointed he will guide you through everything ...
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September 2024 by Amadel Reyes
Excellent service. Thank you Lázaro Fernández for your attention.
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September 2024 by Dawn Rodriguez
I randomly showed up at City Mitsubishi and was introduced to Michael Kraemer in sales. He took a lot of time and was very great to work with. Sadly, I did not find the best car for me that day, and ended up buying at another location because they had a car that met my criteria, but wanted to make sure that I thanked and recommended Michael for anyone looking for a car in the future.
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September 2024 by Ernesto Henderson
Excellent establishment, very good prices, good vehicles and very charismatic staff, thank you Lázaro Fernández for your help
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September 2024 by Danielle de la Caridad Ledesma Soto
Very good service, I felt well cared for by the staff, especially by Lázaro Fernández. 100% recommended
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September 2024 by Arminda González Rojas
If you pass by here ask for Lázaro Fernández, the attention he gave us was excellent, thank you for everything
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September 2024 by Manuel Alejandro Romero Portuondo
Delighted with the service of Lázaro Fernández, I will continue to recommend the place
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September 2024 by julia dicioccio
I have the extended warranty on my 2020 outlander sport. My media screen completely stopped working and I brought it in for the diagnostic on August 6th. I called periodically over a three week period and was not able to get in touch with the department due to a voicemail box that is full. Once finally getting in touch with the service department, the woman Regina informed me that they had not yet even ordered the screen due to being overworked and no help from the service manager. I then finally go in on August 22nd for them to replace my screen, and this is where I saw the service manager’s unprofessional and disrespectful demeanor towards customers and his employees. He was wearing a disgusting stained oversized tshirt with basketball shorts. Neither I or other customers knew he was even an employee, much less the manager! Regina was swamped with customers and she was repeatedly asking him to help or check on people vehicles. One of the managers friends came into the office and he completely ignored Regina, after asking for help again he yelled at her in front of customers. I will drive over an hour to the next closest dealership rather than give that man any other business. It was disgusting how he ran this service department!
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September 2024 by Mauro Puig
Thank you very much to Lázaro Fernández for assisting me and allowing me to get the car of my dreams ?
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September 2024 by Mara Margarita Blanco Domínguez
Lázaro Fernández very efficient in preparing the entire process. Delighted with the service
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September 2024 by joel rivero
Grateful to the staff and to Lázaro Fernández. I finally got my first car.
