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January 2024 by Dany P.
I went to this bank after reading the online reviews. They were right. Great customer service.
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January 2024 by Tio Caiman
This bank is bovine manure. Not recommended.
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September 2023 by Mark Edwards
After hour ATMs (two) seldom work and door is NEVER securely locked. No drive thru….walk up only. Not a branch that I would recommend especially for older people.
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May 2023 by Brittaney Hoover
I love the experience of banking with Chase, however I can't say the same for my experience in this location. I recently had a vending machine eat part of a $5 bill and when I googled what to do about this it said just go to your bank anf as long as 51% of the bill is still intact they will exchange it for a new one. First 2 employees didn't know whether it was 50% or 70% so they had to ask the "money manager" just for her to glance at in and say that there isn't enough there (even though 60% still is) and that it's missing the serial number so at first I just said thanks and went on my way. After looking further into the issue though I realized the whole serial number is there on the side that's left and the one that's missing is a duplicate of the same exact numbers....so much for my bank having my back..all this over $5 so thank goodness it wasn't a larger bill even though $5 still matters these days.
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March 2023 by Courtney Snell
Businesses beware !We opened a business account for our business of 7 years deposited a customers check the same day. Thought everything was fine, until we went to deposit another check 2 days later and the teller "couldn't" no explanation why.. Couple more days past we needed to withdraw & deposit checks so my husband went inside (4495 Roosevelt Blvd Ste 407, Jacksonville, FL 32210) teller was extremely rude and decided to help someone else as if our business wasn't important enough for her time. They cashed my clients check but said it needed to be verified before being available in our account, with my customer on the phone he confirmed the money had already been taken out of his account and they could call him now to verify but the teller must've thought that was too much work and ask my husband to leave ! Also wouldn't accept any other check to deposit into our account.. Once my husband called the gentleman that set up our account at a different location he unlocked our account but with the horrible experience at the bank location near our office that we'd have to use frequently we decided to close the account ! Well they decided to close every credit card we had for many years even though when asked if we wanted to close our credit cards we stated NO. So now they are trying to play with our credit by closing 3 major credit cards that we used on a regular basis.
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March 2023 by Spencer Snell
Worst banking experience I've ever had tellers extremely rude. Took 20,000$ out of my account and wouldn't return it
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April 2022 by N Master
Easy in and out location, definitely a very convenient one stop location in the Jacksonville area hands down.
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March 2022 by derek calhoun
Simply stated the Branch Manager was patronizing and condescending. She performed a service; but, it was purely transactional and we left the bank saying, do we really want to do business with this bank.
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October 2021 by Donna Ribeiro
Michael was a huge help today. He solved so many issues I was having. Left this branch so relieved with his expertise and excellent customer service. Thanks again Michael!
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April 2021 by Tamara Griffith
Had the worse experience with Branch Manager Shannon Brown at the Roosevelt location. I went in to update my account and this was by far my worse experience at any of the Chase locations. This was infact my first time ever speaking to a specialist at the Roosevelt location. Discrimination at this branch is disgusting. I don't feel comfortable banking here. Will never go back.
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November 2020 by Benjamin Peoples
Worst customer service, rude, incompetent,immature people. Go to another location.
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August 2020 by Janice Thomas
I love my bank. I haven't had any problems. Everyone is very nice and helpful.
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March 2020 by INSANE_ EIDDE
Great service
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October 2019 by Amy Michelle
Horrible experience. I will no longer be banking with this homophobic branch. I have been with chase before they were even chase, I am 32 and they were my first and only bank account. Don't go here, they will show you, you are no accepted.
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June 2019 by Joshua Whitt
Alwats polite and very helpful
