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March 2024 by Nicholette Dean
They did a great job with my husband's car, it you would never know he got into an accident. They were super nice and communicative the whole time.
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March 2024 by Theresa Rouse
My husband and I brought our Highlander in for a repair to the passenger side door after someone backed into me in a parking lot. The repairs were done quickly but the door now squeaks constantly, even though we brought it in to have them re-check it. Scheduling the re-check was a bit difficult, as our technician was frequently out of the office. The day that we were finally able to bring it in, he told us to wait in the waiting room and he would get to it quickly, but it took almost an hour. This would have been fine as we told the technician that we were fine dropping our car off, but he insisted that it would be quick.When we were checking out (over an hour later), the receptionist looked at me and said "Well if I had known that you guys were going to be sitting there that long, I would have put you to work." I was so stunned I had no idea what to say. First of all, this is not a wise thing to say to a customer who has been waiting for a while, and second of all, it's a bit ignorant and sexist to assume that just because I'm a woman, I would want to play secretary (she said nothing of the sort to my husband). I would have said something right then and there, but I'm one of those people who takes a while to think about things and like I said, I was shocked and didn't really know what to say.
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March 2024 by Richard Valdez
Great service. Paulo is the best
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March 2024 by Darian Gil
Anil and his team did a wonderful job. Not only did they text me consistently with updates, I can't even tell the damages happened in the first place. Great job!
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March 2024 by Rosemary Thompson
Quality service well beyond the score of 10. They services my car, like l wanted it to be. They treated my car with great care, like it was there car. Thank you from the Thompson's family.
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March 2024 by Leonardo Fonseca
Great service.
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March 2024 by Abraham Mejia
Great experience like always
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March 2024 by Elizabeth Misner
I worked with Caliber Collision after being referred by my insurance carrier, State Farm. From start to finish, my experience with Caliber Collision was positive, from the office team, to my service advisor to the team of mechanics who fixed the car to make it seem like the accident never happened!In particular, Devin went above and beyond to source a part that was backordered, reducing my repair time from a month to a little over a week. Supply chain delays are not in the control of the shop and I would not have blamed them if I had to wait, but with Devin's extra effort to look all around the country to find the part, he saved me weeks of added rental car expense and inconvenience. Friendly and professional, he also reviewed the damage thoroughly and clearly explained the repair process, answering my questions and keeping me informed about the process. Audrey on the office team was timely and helpful in getting my car scheduled, and even assisted with the return of my rental car. While I didn't meet the people who repaired my car, my car is running smoothly and the body work appears perfectly matched to the original condition.Car accidents are stressful, and sometimes the repair process can be even more stressful. Gratitude to Calliber Collision for making the repair the least stressful part of my accident.
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March 2024 by Dee Jay
*I'm convinced half of the reviews are lies. Check out their Revoked BBB page. Also the "response from owner" means nothing. It's to make it seem as if they're trying to fix the situation.... they're not*The factory color of my car is Violet (but looks black in different lighting). Previous collision centers have ALWAYS been able to match my color correctly. I found it very insulting that they presented me with my car, and the colors did not match (twice). The color did not match the 1st time i went to pick it up, and it looked the same (maybe worse) the second time i went to pick it up. My car was scratched while in their possession, which resulted in them having to repaint my bumper and keep it longer. They had my car from 12/07/23 until 01/02/24 for minor damage to the number and still could not get it right. They have stated that they have done all that they could do to rectify the situation. I do not recommend them at all. The painter needs to be retrained. I would recommend Service King Collision (right up the road) and wish i would've gone with them. They were great. My mistake for going with them again. Two different cities Same Caliber, at least the last shop got it right with the color. Photos of damage, 1st (12/22)23) and 2nd (01/02/24) pick up. The color difference is insulting.I added a recent photo (Feb 2024). Still discolored still ugly.
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March 2024 by Marcie Niedbalski
Very good customer service and excellent work.
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March 2024 by Cheryl Parker
I was in a t-bone accident, and my insurance directed me to Caliber Collison. I had never been in an accident this bad before. Ms. Audrey was very patient with me and informative. She put my anxiety at ease. I am grateful I chose the 8318 Atlantic Blvd. location and thankful Ms. Audrey went above and beyond her job.
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March 2024 by Melissa Knapp
Devin was amazing, I appreciate that he kept me informed on the status of my repair. He even stayed late to get my car finished so I could pick it up on a Saturday since I live 4.5 hours away and was in town
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March 2024 by DENISE T
Recently had the best experience at Caliber Collsion. Paolo Chery went above and beyond. Genuinely the kindest person I've met in a long time. Excellent service provider.
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December 2023 by John Becker
Anil and the team at Caliber were absolutely amazing. I got my car back in no time at all after someone sideswiped the entire drivers side of the car. The paint match was perfect and this is the original paint on my 1991 BRG Miata and it looks better than before the accident. Anil kept me updated every step of the way and made the process as painless as possible and I couldn’t be happier with the final result. If your pride and joy gets damaged on the roads of Jacksonville I can definitely say you can come here with absolute confidence for the repair! Ask for Anil and he’ll get you right! Thank you so much!
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December 2023 by Phoebe “Bebe” Kaltenbach
Efficiency above and beyond. Professional performance. Better than average vehicle returned. Excellent 10 Star rated. You will not be disappointed. They are the best.
