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December 2023 by Peter Weir
Caliber Collision is top notch, their attention to detail, customer service and daily status updates were outstanding. Also when I picked up my car I was pleasantly surprised that it was cleaned inside and out.
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November 2023 by Tracey Mathis
Disappointment. I've used Cailber previously however, not this location. After having my vehicle for over 30 days my car looked subpar. The back window was not re-tinted, the inside of the trunk welding job was poor, there were dents in on the trunk. I then had to leave the car for another 3 weeks for repair again. The communication with the manager Josh was sparce. I am now battling to receive a refund for the overage I paid on the rental car as a result of my vehicle not being completed in a timely fashion. I understand that mistakes and delays occur however, I will not excuse the lack of communication. I do no recommend this company nor will I endorse or use them in the future
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November 2023 by Bill Mooney
They put my car back together right after I made a mistake and damaged it. They even took care of supplement for headlight that accumulated moisture after drove in rain. Good people all round. The vehicle was cleaned exceptional well prior to returning to me. Glad I was able to have them repair my car.
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November 2023 by Charles Nehme
Jim was very friendly, he demonstrated great customer service and showed and professionalism in his jobKept me informed day by day on the repair progressWorks one was state of the art like factoryI recommend caliber collision as the place to repair your carServices: Painting
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September 2023 by Summer Allen
Had a minor front end repair done here. Took much longer than originally expected, which would have been fine if the quality of work was good. I was unhappy with some of the panel gaps, bubbles in the paint, and overspray. The interior door panel was scratched somehow during the process. The staff, specifically Ed, was rude and dismissive when I voiced concerns about the process. An area manager Dan came out to my home to look at the work and offered to have it redone for free. I happily agreed but never heard back from them and gave up. Very unprofessional all the way around and would not recommend to anyone.
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September 2023 by Tim Constantine
They did a cursory look at the car, and told me they would keep me updated on parts and work dates. I heard nothing for one month. I checked back and they told me they hadn't called because they didn't have all the parts. They said they didn't need to touch base with me until the parts were in. I asked via email for their expert opinion when they thought the parts might be in... or if they knew whether GM even had them in stock. Their response was to cancel my work order. A complete waste of time and rude customer service. They didn't know and didn't care. Awful.
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September 2023 by Laura Palmer
Caliber Collision did an excellent job fixing my car. This was the first time I’ve ever had to have anything done like this. They kept me informed all along the way as to the progress of the car with text messages. Their customer service was excellent.The car was completed prior to the expected date. And when I went to pick it up, it looked fantastic, and it was cleaned inside and out so thoroughly I didn’t even recognize it!Here are some before and after photos.
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August 2023 by Alberto G.
Brought my car here after I got side swiped in the front. Was suppose to be a 3-4 week job. Took almost two months. When trying to reach anyone I kept getting the run around, never got an answer. Got my car back now my front windshield has a huge scratch on the front of it. Door handle rubber is ripped off and those are the only the things I've just noticed.
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August 2023 by Leeann Diamond
I have some storm damage to my truck, not a ton still drivable, but I wanted it repaired. My insurance advised Caliber is contracted with them, and I can go anytime to get an estimate, my insurance reached out to the shop and I recived a call from Dina at the shop and confirmed I could wait for the estimate it would be about 20 minutes. I set the appointment for 8 am Monday. I got there at 7:50 and was told they do not do just estimates... that I could leave my truck (which I need this week) and they would take care of it.Why did my insurance company AND Dina both say I could get the estimate and do repairs later if that's not the case???? Waste of time and gas early on a Monday morning... super frustrating, not how anyone should start their week. I will not be doing my repairs here.*UPDATE* Just another FYI about their customer service... as advised after leaving the initial review, I did email to the email address that was given, with the understanding that most likely nothing could be done ... but the aknowlement and an apology would have still been nice. It has now been over a week, and I have received ZERO response. If I could give NEGATIVE stars, I absolutely would.
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August 2023 by juliana baaklini
My insurance appointed me to Caliber, overall my car looked as good as it did the day i originally bought it! They also vacuumed out my car which was a nice gesture! :)Make sure you keep up on your car and ask for updates over the phone. If i didn’t call, i’m sure my car wouldn’t have been ready for another week.
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August 2023 by Jacqueline Liccardello
Cody is very good and professional and knowledgeable of insurance process. Customer service like no other. Work was done early and communication thru the entire process. Highly recommend this place. Older lady doing appts at front desk is moody and short with people, but everyone else is very nice. The work done was above expectations.Service: Body & Trim
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July 2023 by A Taylor
Excellent experience! Thank you so much- beautiful and timely work, wonderful customer service, and thorough communication throughout the process!
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July 2023 by michael tomlinson
Great facility! Repair process was smooth, great communication and staff are very pleasant to work with. Repair quality seems excellent thus far! Would recommend this place for your repair needs.Services: Painting
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July 2023 by Loren Hill
Great customer service, particularly from Ed at the Phillips location. Unfortunately, it took six weeks before my Subaru was ready to be picked up due to a supplier problem.
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July 2023 by Jewfro321
Initial appointment was easy to get car repair started. Ed was kind and courteous when explaining what needed to be worked on.Unfortunately, everything other than the first appointment was frustrating. The repair was delayed and continued to be pushed back past the pick up date. When I went to pick up the car a day after the due date - the paperwork was still not finished. They said I could take my car without the part and come back when the part was in and could be put on…Services: Painting