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January 2024 by samantha soto
My car was taken care of within a few weeks, overall great work. They keep you updated throughout the entire process and Gio was great!
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November 2023 by Goji Fn
They were very helpful an friendly after my car was fixed. I was informed that I needed to bring my car back so they can add my lip back an fix my under glow lights they messed up. So i wanted to hold off on the survey my specialist messaged me an call me for the next two days reassuring me everything is ok they will get me back in to do that work for me if i can just do the survey an say i didnt need to come back. I eventually did it an when i did I haven’t heard back from them since its been well over a month now an have received no contact since the completion of my survey.Service: Body & Trim
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November 2023 by Daterria Green
The staff at this location are beyond exceptional! They are all friendly and they kept me informed throughout my entire repair process. Gio is a great representative, he answered all questions that came about and also found an alternative solution for returning my car to me had I not been able to pick it up! I would highly recommend this company to anyone in need of collision repair 10,000/10!Services: Painting
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November 2023 by Vanessa Jefferson
Very satisfied with the repairs done. Customer service is great. All staff very friendly and professional. I was kept abreast of the status of repairs throughout the process.
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November 2023 by Danielle Thornton
Everyone was really nice. Although it took a while for me to get in. They restored by car back to its original body. I was kept updated very often on the status of my car.Services: Painting
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October 2023 by SamAnn Wiggins
Caliber collision was recommended by my insurance company after my car was hit. They did an exceptional job repairing my car. Crystal, at the front desk, is always polite, professional and helpful. My service advisor, Carmen, did a great job on keeping me updated with the repairs on my vehicle. I highly recommend Caliber Collision for your vehicle repairs.
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October 2023 by michelle west
They did an awesome job see the before and after work. I like that Carmen H. kept me informed of the repair process. I did let them know before hand that I would be needing a rental and guess what? They had a car waiting for me on site. Everyone was very professional I would definitely recommend Caliber Collision Downtown Jacksonville for your collision repairs.
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October 2023 by Willie Reese
It was a wonderful experience. They always stayed in contact with me. thank you Carmen H.Services: Painting
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September 2023 by Keshia Williams
Gio was great. He made sure I was heard throughout the process. He kept me informed. I will take my cars there for repair even if it’s just regular damage from wear.Services: Painting
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September 2023 by Lazy Gamer
Amazing service! Super friendly, and great communication. Satisfied with the work they did on my car and definitely recommend. Huge thanks to Mr. Gio for keeping me in the loop with everything!
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September 2023 by Cedelia Triggs
I was in a car accident, rear ended and they repaired my car and also kept me notified with updates on the vehicle until it was ready. I definitely recommend this place.Services: Painting
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August 2023 by Angie Cookston
Autumn was very professional and awesome to work with during the whole process. We were informed on everything that was happening and on the work being done. She went above and beyond to ensure I was satisfied and all repairs met my expectations!!! Big big thank youServices: Steering & suspension repair
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July 2023 by James “BUYA!” Buyarski
I am super happy with the job performed by Caliber Collision at Downtown location. Huge thanks to Jonathan “John” for taking great care of my car, it honestly came out looking way better than it did before the accident. They kept me updated throughout the process and the car was even done earlier than expected. I highly recommend Caliber Collision.Services: Painting
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June 2023 by Lavonda Knight
I had my Bumper repaired, my Advisor was Great, sadly he passed away, my bumper was put on incorrectly and noticed by others who drive the same car, I reported my concerns and was told they were too busy and would call me back to schedule an appointment, to this day I still haven’t heard from anyone, my Insurance company has completely paid for my repairs, and it’s irritating me that no one has called me back to fix my car correctly, I’ve used Caliber Collision before but never the Monroe Street location. The Advisor was fine but he’s not calling me to schedule an appointment to correct my bumper.
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June 2023 by Sarah Katz
I had a great experience working with Melanie and her team to get my Jeep repaired. Everyone was professional and had a great attitude. The shop was clean, I received text updates as well as phone calls to keep me in the loop which I really appreciated. I highly recommend!!Service: Body & Trim
