-
November 2023 by John Miller
Nice facility. Small so its not too cramped with people. 1 person on staff. Had a small issue with not getting my email conformation of the return right away, but it got resolved quickly.
-
November 2023 by Joli Schmidt
Moe at the San Jose location is the best. Super helpful and was able to get me back on the road fast! He did a throughout walk through with the car and even checked the oil! Made sure I knew all my options in case I needed to have the car longer ! Thanks again Moe
-
August 2023 by Jose Real
A serious head on collision with a driver who ran a red light led me to make a last minute reservation for a rental vehicle. Budget was .3 miles from the accident so i went on line and reserved a car for a week. Budget was more than happy to charge me extra for picking it up an hour early. I was able to secure transportation a day later so I had no further use for the vehicle so I returned it less than 24 hours later - trash bags in tow with what was left from my vehicle and personal belongings as I was able to make it that day to the tow lot. Budget staff then informed me that they would be happy to take the vehicle and rent it to the next customer BUT that unfortunately they will NOT refund me any of the “prepaid” reservation because it was policy and I SHOULD know to read the fine print. I called budget customer service and they stated that the budget staff SHOULD have advised me on this. So as of now I used a vehicle for 24 hours and budget will shamelessly take $400+ because “it’s policy” - i have contacted American Express about this unfair practice and they will be looking into it. In the meantime buyer beware .
-
August 2023 by Alicia Mills
This location on San Jose is awful the guy in there is very rude and not so customer friendly he has no respect for your concern I called several times whn I finally talk him he put me on hold and never came back to the phone I rented twice from here back to back and both times I was not happy he made to where I had switch my rental location because he wanted to be a jerk about my card the 2nd time when I explain to him I wasn’t aware of the prepaid acct and was still able to pay the 250 deposit he told me my card declined when I just use it 5 mins before walk-in the place also at another budget with no problems He was giving me numbers to call that he knew wasn’t going help he said to me oh well looks like they can’t help u either I ws calling my bank back to back when they kept telling me is nothing wrong with my card I will not recommend this location if you are black he maybe racist I ended up walking up San Jose very upsetting
-
July 2023 by James Mccormack
Excellent service. Mo was very courteous and helpful.
-
June 2023 by Tarra C.
Avis at 11570 San Jose in Jacksonville. Car was dirty, staff member Named Mostafa was rude and unprofessional! I am a preferred member and was treated like garbage. I tried explaining the message that I had on the rental car and why it stopped me from plans to leave out of town and he blatantly cut me off and asked if I drove 5500 miles in a day because that's the only way I'd get that message and continued to patronize me when I tried to explain the message just appeared. He refused to address me by my name and said he was done talking to me in front of other customers. I will be calling corporate about his manner and lack of customer support.
-
June 2023 by Jennifer Barcenas
Whoever the gentleman was that was on the clock on 6/17 at 3:50pm was not helpful at all. I asked him to make sure my fast break was applied to my reservation & he says for me to call customer service to apply it. Lack of customer service. I get there & he’s outside smoking. He hardly held the door open for me when we were walking in. If I can help it, I’ll never return.
-
May 2023 by Taylor Rhinehart
Set up a reservation through Expedia. I then called Budget to make sure I had everything I needed to pick up , I was told I need a valid license and a credit OR debit card . I Was not told about a credit check. I also was not told that if you didn’t pass the credit check you HAD to have a MAJOR CREDIT CARD to pay. I understand as a business, taking precautions , but I assumed that was a main reason for the $300 deposit they charge . I could have saved ALOT of time had they told me all this extra info on the phone when I asked what I needed to ensure my rental went smoothly. GARBAGE . Glad Enterprise hooked me up though :)
-
April 2023 by Jamie Young
I rented a car through the Mandarin Square location in Jacksonville . I prepaid for the vehicle. The representative called to tell me that they had no cars and they might have a car before closing. The person couldn’t have been more rude and unprofessional. Things happen but due to the unprofessional behavior I won’t be using Budget again there are a lot of competitors in this area that are much more professional.
-
March 2023 by Melissa O
Horrific. I rented a Chevy equinox to be picked up at the airport at 7pm. First wait in line for 20 minutes to be told They gave my car away. So they have a smaller car but won’t refund me anything. And then you have to wait outside with this many people for the cars to come from 3 miles away. Horrible planning! I’ll have to update later how long this cluster is going to take……
-
March 2023 by Mark Franco
Dropped my wife off to pick up a car. They gave her a great vehicle and she was very happy. That's all that matters to me.
-
February 2023 by TL Mcpheron
Moe has been the best, he reminded me what great customer service skills are! Thanks for everything,Moe!
-
October 2022 by jamie T
I called every toyota dealership in Florida for the past 5 months looking for the sienna. Out of all the dealership I called this one was the most honest and answered all of my questions. Tyler Johnson was the salesman I worked with. He kept me informed of the inventory and wasn't annoyed when I kept calling. The 25th Anniversary Sienna was my top choice and Tyler provided. He made me feel welcomed and didn't bs me on the price or the feature of the Vehicle. Although he is a Packers Fan he is a great guy. I will definitely recommend him to others.
-
October 2022 by edil pwe
The guy who’s name is MO, claiming he’s the owner of that branch was rude and liar. He will give you a lower grade car on purpose and will charge you extra for gas even though you return it full. Short guy with beard and bad attitude. Insist to inspect the vehicle with him before and after you return the car, he will do every trick to charge you extra. Ask for final receipt before you leave that office.
-
August 2022 by Satish Jampa
Wish i had given 0 rating to this location , staff (guy) whoever is working there had 0 customer service skills and ..i had to waste my travel time getting car from the airport again which is far away from where i live. Looks like Budget really dont care.
