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June 2024 by Robbie O'Byrne
They have a secret stash behind the front counter. If you can’t see it on the floor, ask if it’s behind the counter… trust me!
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June 2024 by Jane Dong
I have been shopping all my appliances, devices and computer/laptops at Best Buy for years. However, what happened this year really turned me off. I ordered a Samsung refrigerator on 6/15/23 and it is still supposed to be under manufacturer warranty until 6/14/24. When I checked with Samsung about Manu warranty a couple of months after purchasing, I was told the manufacturer warranty expired on 4/30/23, which means Best Buy sold the equipment out of warranty to me and they should have cover this period assuming the warranty started on the day of product delivery to my home.
When I found a potential issue with the filter system of the fringe, I went to the store in Southside Jacksonville, asking for assistance with the product sold out of warranty. I was told that the have total tech program to cover it and I should have nothing to worry about. I changed the filter recently and found the light still on, so I contacted Best Buy total tech team for inspection and repair, but I was told by two reps that the products still in Manu warranty and I should contact Samsung in spite of my advice about Manu warranty expired. I contacted Samsung again today to verify whether/why the filter light on signals a real issue here. We did step by step test and have proved this issue needs a tech support on spot. Samsung staff reiterated to me that original warranty expired on 4/30/23, so Best Buy should provide free service to me assuming the warranty starting from the date of purchase. I then contacted Best Buy total tech again and the third rep insisted on warranty still on and I should contact Samsung, making me feel like a football kicked by and forth between the manufacturer and retailer. I wasted almost the whole day hearing what they wanted to tell me, getting no where on how to fix my issue. I would therefore urge all the public to be on alert when you purchase appliances from these big boxes to let them write down the manufacturer's warranty and potential extended warranty by retailer. We just cannot trust them simply because they are big as they may fall soon if they choose not to stay behind the products and services.
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June 2024 by Pamelia Bailey
2nd visit to the Geek Squad. Had the wrong part sent to my house and made me correct their mistake.
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June 2024 by WaverLH
Clean, slightly pricey, but hey, you want it now and aren't willing or able to wait on Amazon? Best Buy is your shop!
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June 2024 by Scott Grabinger
All of the sales people are helpful every trip.
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June 2024 by Kenya A
Very helpful
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June 2024 by Cass
Went to look/possibly purchase a new computer around 6 on a Friday. Looked at computers...was never once asked if I needed help. Associates walked by us...nada. We finally go to the desk and speak with Chandler who proceeds to help us look for one..but then says he has to go clock out but will send someone over. We waited about 10-15 minutes while the other associate went to help another couple. My son left in tears because he really wanted a new PC. I'm only giving 2 stars because at least Chandler tried to help.
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May 2024 by Jean
Drew Norsek helped this 78 year old female understand the differences in chrome book and HP windows laptop and how each operates. He was patient, knowledgeable, and a great sales person. My Envy 16" R5 8GB/512GB is arriving tomorrow.
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May 2024 by Noahloum001
I went to buy a new gaming pc for my nephew, John B. Was single handedly the most professional and nicest person there, every question I threw at him he knew. If anyone’s looking for electronic needs I would definitely talk to John B
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May 2024 by Dana Terre
We had an issue with my phone missing and had to come to this location. Very outdated and noone even acknowledged us at the store.
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May 2024 by Kimberly McLaren
Terrible service as a whole when you have an issue and you call the “store” number and you can ONLY speak with the call center. The call center states they are not taking calls! Honestly Best Buy has went downhill since Covid!
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May 2024 by Richard
Poor service
Will never purchase a product again
If you again John run
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May 2024 by Cam Chaney
Horrible experience as this Best Buy today.
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May 2024 by nicole allamon
Wentbin looking for a wired headset, couldn't find the specific one I was looking for. One of the staff jumped in and went through the whole aisle looking for my different options. He was very helpful.
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May 2024 by Roberto Montalvo
Good products and info
