-
April 2024 by Gina Strong
I have been so impressed with Bates Security and the service provided by them. I have had very few problems with my system since it was installed. The few times I have, my issue has been resolved quickly. I usually talk to Lisa in customer service. She is kind, professional, and always helpful. Thank you Bates, for being a company I can count on for excellent service!
-
February 2024 by Valerie Henderson
I contact Bates several times about an issue we had. I needed a technician to come and no one called back. One of the ladies in a different department called Bates for a separate issue and Brian Baker came and fixed her problem and mine. Thank you Brian, you have a great attitude and work ethic.
-
January 2024 by Farid Ahmed
I am a physician and asked Bates security to fix one of my door beeping at my Sleep Practice in Jacksonville, FL. I have been charged $ 200 in advance to fix a small problem.The technicians could not figure out the problem. I requested to have a technician come and silence the problemetic door as my patients are very disturbed with the beeping door.Miss Lisa, taking my call was very rude and said it could not be done despite charging me $ 200 in advance.I would ask customers to look for another security companies as they would be charged in advance and woul d not get the service.
-
October 2023 by Pam Stilz
Trenton Elliott was amazing, his patience installing my system was impressive, it was a complicated process. All of the folks at Bates Security were so helpful and made sure we were satisfied with the system before leaving!
-
October 2023 by LEEANN LAIRD
Your Team of employees (Michael, Mike & Jeremy) were outstanding. They can be considered experts in their fields and your company should be proud of each of them. Each was very polite, went about their work without annoying conversations or distractions. Very pleased with their work and results.
-
October 2023 by SHERRY MORRIS
Joseph is always prompt , quick, friendly and very informative . Bates Security is awesome!
-
October 2023 by S P
Wonderful experience with Lisa Young of Bates Security. She evaluated our old system and recommended reasonable upgrades enhancing our home security system. She answers calls and texts promptly and has made the difference for us in selecting Bates Security. Very knowledgeable on strong and weak points needing attention in home security system
-
October 2023 by Kenneth Yarber
Chris Slagle has been very helpfully and very knowledgeable when we have issues.
-
September 2023 by Eloure Beauty Supply
We are new beauty supply located in Jacksonville, FL and Bates recently installed our security infrastructure. Our technician was on time, very professional and knowledgeable about our needs. Communication has been clear and timely, and everything we agreed to pre-sale was included in our proposal, no more no less. We highly recommend Bates!
-
November 2022 by Mindy Nelson
During the current economic climate and folks just a bit on edge, it is wonderful to have a company bursting at the seams with customer service. From Sales to Installation and continued Follow Up. With our limited staff coming into the office on restricted schedules, it created a challenge , but these guys worked with us, and got the job done, and might I add "with a smile". Both Service and Product are excellent. Shout out to both Harold and Randy! You guys are great!
-
November 2021 by d Waters
As our community wanted better security we obtained bids from 6-7 companies to upgrade our camera systems and Bates Security provided the state of the art solutions for less cost. It included training for the team and most importantly they continously answered all our questions until we were satisfied. They continue to partner with us to ensure our needs are met. Great team and highly professional. Thank you Bates Security!
-
November 2021 by scott louis
I spent the first 10 years in the Security Industry with a fortune 100 security company. I became so uncomfortable with their mantra "Take care of the stock holders". Eventually, I realized this was at the expense of our customers and my follow employees.I made the decision 3 years ago to work for Bryan Bates of Bates Security. What a refreshing change, working for a locally owned, managed, civic minded company. They treat employees and customers alike, as their extended family.
-
November 2019 by Joy Coinlaundry
Chris Ricke helped us a lot to get better understanding of the Bates system and had numerous enjoyable face to face meeting for detailed explanation! Plus, he is passionate of his work and responsibility. He always gave me the answers to my questions (even came by to business to answer me asap). He kindly and slowly explained A to Z to us because English is not our first language, and I am blessed to meet him. Thank you so much for all the help and enjoying the challenges that I offered him during the process. I cannot wait to finally install the system and get going :)
-
November 2019 by Stacey S
We hired Bates Security to install new security systems and a video camera system in our business locations. Bates was very competitive in their pricing, and from sales to installation, it was a smooth process. Their customer service is exemplary and I would recommend them to anyone seeking a security system, both residential or commercial.
-
November 2019 by Susan Butler
We hired Bates Security System to install security systems and video surveillance equipment at SurfSide Pools. We were very impressed with their customer service from sales to installation. I recommend Bates for any potential residential or commercial customer. Scott Green was exceptional and still follows up with us today, just to make sure all is going well with our system.
