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February 2024 by AnaCollectables Brazh
I just had to go here. Spend 10 minutes in line ( felt like back in Russia:)) , and they will charge customers for everything they can, even if you breathe inside the bank, you will be charged for that. Why would an average person ever bank with big bank??? Credit unions are the most convenient, pleasant, and cheaper option for a regular citizen.
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November 2023 by Jim Klein
They don't have all the services here but I'm glad there's at least one open within 5 mi of my house
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September 2023 by Michele West
Everything not to help !never want to business with them Ever Again!!!!
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September 2023 by Valentina Izoita
Terrible customer service! Very rude!
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February 2023 by Daw Phyu Nwe Tun
Made an appointment in advanced, just plain ignore me in lobby. Should be 0 star.
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July 2022 by Vitaliy Sushinskiy
Make sure you take day off to go this branch.
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June 2022 by King Jorge
Terrible service why open drive through if no one there to service it. Keep it close.
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May 2022 by Mike Lamb
First of all this location really needs to staff more people. They often have just one person working the lobby and drive thru. I'm here at the location now and I have been at the window patiently for 15 minutes with nobody coming after pushing the button 3 times. I had to aggressively push the button just to catch and attitude from the older blonde lady that works here. This is what prompted me to write this because she is rude on a regular basis. I have a sprained knee hence the drive thru. Just because you're location is not ran properly it's not an excuse to be rude with customers especially when they are patient and kind to you. Hopefully they fix this soon.
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May 2022 by Vicky and Snickers Anderson
Boa has notary service for their customers only
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April 2022 by Kurt Lesh
Just plain rude!I walked in to deposit a check and I was the only customer in there, one teller, one drive through attendant. The teller was working on receipt's of some sort. So I stood in front of her waiting for her to a knowledge me. The problem is she never did. She don't look up air anything. She just continued working on what ever she was doing, which was obviously more important. I get getting things done but you can at least a knowledge me, tell me it will be just a minute, maybe a smile, you know, all the minimum of customer service. But she didn't. I stool the for almost 15 min and nothing. People started coming in behind me and still nothing. It was incredibly rude. Was it me?Was there something about me? Did she refuse to look at me or any of us for that manner. She was older, long bond hair that strategically covered her name tag, and the only one working the teller station from 1:30pm on April 25th 2022. After about 15 min a finally went up to the teller and told her that she was obviously too busy so I’ll go to a different branch. The way she looked at me was that I was in the wrong. Pathetic. Absolutely astonishingly rude and I will never go back. I would recommend to everyone to just go down the street to the another branch on beach blvd. they say hi to you at least.
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April 2022 by Kurtis L.
Just plain rude! I walked in to deposit a check and I was the only customer in there, one teller, one drive through attendant. The teller was working on receipt's of some sort. So I stood in front of her waiting for her to a knowledge me. The problem is she never did. She don't look up air anything. She just continued working on what ever she was doing, which was obviously more important. I get getting things done but you can at least a knowledge me, tell me it will be just a minute, maybe a smile, you know, all the minimum of customer service. But she didn't. I stool the for almost 15 min and nothing. People started coming in behind me and still nothing. It was incredibly rude. Was it me?Was there something about me? Did she refuse to look at me or any of us for that manner. She was older, long bond hair that strategically covered her name tag, and the only one working the teller station from 1:30pm on April 25th 2022. After about 15 min a finally went up to the teller and told her that she was obviously too busy so I'll go to a different branch. The way she looked at me was that I was in the wrong. Pathetic. Absolutely astonishingly rude and I will never go back. I would recommend to everyone to just go down the street to the another branch on beach blvd. they say hi to you at least.
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March 2022 by Wayne S.
Slowest drive through line in Jax except maybe Popeyes. Unbelievable lack of timely service. Need some new management
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October 2021 by Tre Mobley
I had list my wallet recently and went in to get a new card and money for an i d as well as enough to fix my vehicle. The main teller was very polite and helful but paula was rude and overall unpleasent. She asked what i needed the money for and when i replied im about to get an id she replied "thats not how much an id costs"
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July 2021 by Tim Bianco
I called this location at least 15 times during open hours and not once did they answer the phone for a simple question. Extremely frustrating.
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April 2021 by Christopher Shuff
Pretty much the slowest teller service I've ever experienced in my banking history. Will not return to this location in the future.
