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June 2024 by Sheri Mosier
Today I had the most amazing customer service at the Auto Zone on Merrill Rd. In Jacksonville FL. Drew A. was the person who helped me (but the other employees were super friendly too). Drew helped me figure out the fuses I needed for my car electrical sockets and the blinker lights too. Then he went above and beyond by showing me how to figure out if a fuse was good or bad and how to change them. He showed me how to know which bulbs to buy and how to change those too. He saved me so much money and more importantly aggravation from going to the dealership (not to mention time)!! The whole process was a total of about 10-minutes. I cannot thank Drew and Auto Zone enough!!! They have a customer for life!
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June 2024 by Carlos Reyes
10 out of 10 in customer service, they scanned my vehicle and in addition to giving me the codes, they went out to the vehicle to explain to me detail by detail what it could be and they did more than their job, thank you Jonathan, good and helpful person, they have one more customer
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June 2024 by Clarence Brown
Mia and Cliff was very helpful and nice and help me with everything I needed.. they are two great employees
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May 2024 by dayan mederos
Merril Rd AutoZone is a reliable go-to for all your automotive needs. Knowledgeable staff, wide selection of parts, and convenient location make it a top choice for car enthusiasts and DIYers.
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May 2024 by Rick Sanchez
Mia was great! She have great customer service and is very helpful she knew exactly what I needed and had a lot of information about the product I’m definitely coming back
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May 2024 by Happily Retired
Very helpful staff. They installed high-quality wiper blades quickly and efficiently at a great price.
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May 2024 by Muntadher Al fadhili
Best employees ive ever cane acriss mia is and outstanding and phenomenal working james is an amazing guy who wont stop till he gets you taken care as u wanted to be
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May 2024 by Victoria Demps
I usually do not leave Google reviews but at this AutoZone Mia and Marvin made a great impression on me with how professional they were and caring for all customers this store is very busy I have been here a couple of times people are usually very good about getting you in and out at this particular location but these two really go above and beyond their work description I do appreciate everything that they did for me on 5/7/24 they are very lovely people and I think they deserve a raise I do appreciate you Mia and Marvin for really helping me I really appreciate it due to the fact that they also fixed an issue that their other store did cost they are very well deserving of their jobs and a pay raise they should actually be over a training class for you all on how to treat customers.
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May 2024 by Leslee Schmitt
Can't remember the name of the young man who helped me but thanks to him I will only shop there when he is working.
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April 2024 by Angela Rakoczy
Thank you for going above and beyond and getting me the information on my part!!
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April 2024 by Josh Crespo
@Hall Dakota. Sounds like your vehicle is having other issues. If the battery were the problem you wouldn't be able to start the car after it stalled. The employee you're blaming your issue on has nothing to do with your cars symptoms. The charging system is composed of 3 parts. Battery, starter and alternator. So if you car keeps stalling but you're able to turn they key in the ignition and the car turns on everytime then the charging system is performing correctly and the AutoZoner was not the problem. Your lack of actual car knowledge and common sense has you angry at the wrong people. It would be nice if people actually knew what they were talking about before threatening peoples job with lawsuits. Your car stalling and not accelerating could be more related to throttle body, ECM faults, something cool air intake system related. Your car stalling could be a vacuum leak or a sensor or a purge canister solenoid. I'm pretty sure the autozone employee has nothing to do with your issues. I really hope after you find out the real culprit and it's nothing related to a battery install that you apologize for slandering someone's character. Auto Zone is a DIY store. I'm sure employees rather not get involved with customers and providing a service autozone does not pay them for but if not customers want to call DMs, file cust complaints, get employees fired and so on. If the battery install were the issue it would of been one you'd notice immediately or maybe it is the battery. Most often those batteries are defective right off the shelf. I go there all the time that is not an employees fault. The battery has a warranty based on what level of battery you purchased. You can swap it and install it yourself. For free actually. This guarantees no employees get blamed, nobody gets sued and you know exaclty what the problem could be since you did the install yourself. Have a good day. ??
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March 2024 by Geidy Martinez
Marvin Freeman
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March 2024 by Hall Dakota
MY FREAKING CAR!!!!!!!
took my car for monthly service and have full diagnostic ran on the vehicle from my mechanic. My battery was at a 53% everything else WAS PERFECT SHAPE!!
Went to AutoZone for a battery. short skinny short hair Hispanic man offers to install I happily accept the assistance and TIPPED GENEROUSLY. He explains the installation as he's doing it he's smashing his hammer on the battery connectors.
Now my car keeps dying and won't accelerate.
ANOTHER BILL !!
my vehicle was serviced by 8 days before AutoZone 4 days after now stalling out. Will have the mechanic diagnose again and will file complaints and suits.
IF YOU CANNOT FIX EMPLOYEES DAMAGES YOU SHOULD NOT BE ALLOWING EMPLOYEES WORK ON CUSTOMERS VEHICLES!!!
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March 2024 by Jhon Jairo Parra
good prices
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March 2024 by Erica Conto-Teague
Great store
