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December 2023 by Meechie P.
Customer service sucks royally!!!! You sit for two hours waiting for you vehicle to be serviced there's no vending machines no complimentary drinks except water and coffee no loaner vehicles no drivers to take you to get food and then they charge you 800 for oil change and brake fluid replacement never buy an Audi my son owns a Mercedes and he get sandwich and chips and my daughter owns a Lexus and she gets massage and services are why cheaper
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November 2023 by Gary G.
I was in route in our 2019 Q8 from Philadelphia to South Florida when an engine light went on. I googled the location of an Audi dealer which directed us to Audi Jacksonville. Todd, a service advisor cheerfully dropped what he was doing to check it out. It needed a quart of oil which he promptly went to get and topped it off. Not only was this superior service but he made us feel welcome to the dealership. I forgot to mention there was no charge! I wanted to tip him but he refused to take it. Thanks Todd!
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November 2023 by Meg A.
Purchased a vehicle for my son and the dealership lied about issues their service department diagnosed.
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October 2023 by Leander G.
I was in contact with a few salesmen regarding the 2013 Cadillac suv and finally decided to take an almost 3hr drive. After arriving my mom took it for a test drive and the engine light came on which was supposed to be fixed and the vehicle cut off in traffic and thankfully we weren't hurt. I also placed a cd in the cd player to make sure it worked and true to everything else that happened it would not eject. I was told it would be mailed to me, I called and sent text messages and they went unreturned or answered for 3wks. While there I later asked Derek about the INFINIti suv and he went to retrieve it, I noticed him going back and forth then getting his manager to later find out the power steering pump went out. He then brought another vehicle and it was badly damaged broken mirror among other things. I definitely would not recommend Audi Jacksonville because they're not true to their word and the vehicles they are pushing onto customers are not safe and the quality is poor!
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October 2023 by John T.
I don't recommend getting your car serviced or have any mechanical issues fixed here. They will absolutely overcharge you. They wanted to charge me $500 just to look at it and tell me what's wrong with my 2019 Audi a3 S line. So I took it to auto zone for them to tell me why my check engine light was on for free. Apparently it was my o2 sensor. I called back the next week and told them I need my o2 sensor replaced and they stated that it would be 900$ so I told them I would call back to check prices. I called back the next day and they then quoted me at 3000$ instead, for an o2 sensor replacement. I ended up going to Tonys European auto service! He charged me $300 to replace and it only took 30mins. Never had an issue with my car ever since then.
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August 2023 by Susan H.
Worst service ever..... Nick was condescending and wanted to charge $600 to fix my navigation that Audi corrupted with their automatic download. I told him his survey would be affected and incredibly the survey never showed up. He told me to call the manager with my problems- sorry- shouldn't the manager be calling me?? Audi Jax lost my business, my family's business, and will share my experience with every person I come in contact with.
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August 2023 by Jt H.
Worst buying experience ever. Don't buy a vehicle from them!!! All smiles until you sign don't stand behind their name!!!! Poor managed and service dept. is not helpful. George was rude and refused to fix my air bag problem in my car.
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July 2023 by Net B.
Purchased used vehicle over phone from another state and after car was delivered it took 3 months for them to get title corrected and send plates to us. It was a calamity of errors on their part but the worst part was that I couldn't get a return call from amanager to help and had to go through Audi HQ
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April 2023 by Ursula M.
I purchased a 2023 Audi A5 that I paid cash for. My car has been in the shopOnce and about to go again. I text the sales guy and said I was sold a lemon! my tag expired 3.29.23 and I had tocallTo Tell them I don't have a tag soThe runner finally processed it on 4.10.23.
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November 2022 by TaMisha E.
Love this dealership. I took my car in for service and everyone is so friendly. My service guy Rob is great. When I left my car for service they text me update. I love that they communicate with you constantly. I'm also able to work in a cubicle when I go in for a short service.
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January 2022 by Leila Kirkland
Bought a used Honda Odyssey and Ibo Our sales rep was awesome. Would def recommend them for your car purchase. Smooth deal.
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January 2021 by Megan Bloomquist
Alex Bullis was extremely helpful when my car was in for service. He went out of his way to make sure the problem was corrected in a timely manner. Great service advisor and highly recommend!
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January 2021 by Haresh Chaudhari
appreciated Jackson Chapman and also say Audi Jacksonville..
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January 2020 by Raad777 Raad777
The worst service offered in Jacksonville, don't believe in saying, they just want to take money,
