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January 2024 by Shael Israel
Store was not open at time advertised spoke to someone on the phone and they said they were not open at the moment and never told me when the store would open up bad business
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January 2024 by Mark Brandes
Agent refused to provide a replacement SIM without getting a new phone.
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January 2024 by Ashton Crawford
Got us set up super quick and the dude helping was very nice and very informative. Thank you for making it so easy for us.
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January 2024 by Irie Cameron
I had a black screened z galaxy fold and apparently on my account there wasn’t an email address attached so I was unable to get a PIN code reset. I which would enable me to make certain identity validated changes. Even though she wasn’t able to help me reset my phone she was resourceful by adding an additional sim to my phone. after that bc of the sun change still wasn’t able to get a pin thru. All in All she deserves five stars because she kept trying and was very diligent in her efforts. way to go AT&T. As far as At&T you deserve 1 star bc why isn’t there a back up protocol for these type of issues. You have better service for my rural home address if it wasn’t for that I would RUN back to Verizon.
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November 2023 by Cal Noble
I purchased a new phone in early September but it had to be ordered. I was told I would be given $350 for my old phone. I thought I would have to go into the store to pick up the new phone but the associate recommended they ship it to my home. I received the phone at the end of September. The shipping box only had the iPhone box and phone inside. I looked for info on how to trade in my old phone and there was nothing. I waited for communication on how to return the phone and after waiting a while decided to just go back to the store. They instructed me that I only had 30 days to bring my old phone in to the store so I get nothing. I am at day 44. There was never a communication from the store associate that I had 30 days to bring in the trade. If they ship the phone to my home why would there not be instructions to ship my trade in? I felt that was fairly shady business practice to a customer who has had a line for over 20 years. I therefore asked to pay off my new phone and cancel my service. They took payment for my new phone and told me I need to call customer service to cancel my plan. When I called to cancel my plan, Customer service apologized for the communication breakdown and told me they would extend the trade in period and to return to the store. The store then told me that I could not extend the trade in period because I paid off the phone. So they failed to communicate the 30 days, could not tell me where in writing I had 30 days, they did not tell me there was a chance the trade in period could be extended and finally that if I paid off my phone I could not process a trade in. But then again why would they since they told me I could not trade it in initially after the 30 days passed. Poor communication and poor understanding of corporate operations results in uno star.
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September 2023 by Cindy Preston
I'm going to go to another store. Super awesome quick service
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September 2023 by Joey Batie
This is my second time visiting this store and for each circumstance I have been directed by the grey shirt manager to some self help way to resolve my issue. He calls it thoughtful. I call it lazy. If i am taking the time out of my day to visit the establishment for assistance i should receive that directly. Its no point for the store visit if I am going to research the answer myself.
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September 2023 by David Scott
Fred was absolutely great to deal with.His customer service qualities and helpfulness with choosing the right phone is what made me switch to At&t.So if any of you are thinking of At&t,Go to the Roosevelt location and ask for Fred!
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August 2023 by T. W.
First off, this is a franchise, not a corporate store.Second, they get two stars for being friendly. However, they added services to my bill that I did not authorize or ask for, and they did not ask me if they could add them. Things like:• Insurance (told me it “came with the phone” but I could remove it online later)• $6/month AT&T Next (added without authorization and without asking, now customer care has to set a reminder to go into my account and remove it due to some 14 day grace period they have)• Failed to tell me that the “unlimited replacement” on the AT&T branded screen protector I bought would be associated with a $8 charge every timeLuckily I worked for T-Mobile for several years, and I knew to check my services and follow up with customer care after my visit.If you want a 5 star review, maybe start out by being honest with customers and not adding things to their bill without telling them.
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August 2023 by Tiara W.
First off, this is a franchise, not a corporate store.Second, they get two stars for being friendly. However, they added services to my bill that I did not authorize or ask for, and they did not ask me if they could add them. Things like:• Insurance (told me it “came with the phone” but I could remove it online later)• $6/month AT&T Next (added without authorization and without asking, now customer care has to set a reminder to go into my account and remove it due to some 14 day grace period they have)• Failed to tell me that the “unlimited replacement” on the AT&T branded screen protector I bought would be associated with a $8 charge every timeLuckily I worked for T-Mobile for several years, and I knew to check my services and follow up with customer care after my visit.If you want a 5 star review, maybe start out by being honest with customers and not adding things to their bill without telling them.
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August 2023 by Monica Gonzalez
Great staff! They are very friendly. They helped me upgrade my phone and made me feel very welcoming.
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June 2023 by Sapphire Trojan
The staff was great very helpful even though this issue was not solved there they directed me in the right direction
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June 2023 by Madge Henry
John and Tanya were awesome. They helped me upgrade my phone and tablet so I have newer devices. They also helped me get a new watch and helped pair that as well. They were the best!
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June 2023 by lesa griffin
I visited the your Roosevelt store in Jacksonville Florida. The staff there was great soon as I walked into the store, the hospitality from the whole staff was A-1. The manager to the staff works together very well and they are very knowledgeable about AT&T.. Kendall greeter, John salesman, Tanya cashier.. Thank you for great customer service. I am a new customer.
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June 2023 by melissa Rogers
If I could give John a zero I would. He was so rude and unhelpful when he was at the normandy store and now he is at roosevelt and has the same noncaring attitude.