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January 2024 by Magic farts O.
Made an appointment for an oil change and it took 4 hours to complete. Walk-ins that came after me for an oil change left before me. It's not the people there, it's the process. The general manager needs to talk to the service manager and get ideas to streamline the process or develop a process that works. It was a complete shitshow with zero leadership with excuse after excuse. Apparently from all the reviews for the poor service, this has been going for too long. This was my last visit.
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December 2023 by Ceanna V.
I recently had an outstanding experience buying my new car from Arlington Toyota. My car salesman, Kevin Figueiredo, truly went above and beyond. From guiding us through the paperwork to the entire car-buying process, Kevin's expertise and professionalism were remarkable.During the test drive, Kevin's knowledge of the car was impressive. He not only pointed out features I wasn't aware of but also took the time to ensure I felt comfortable with the vehicle.The Arlington Toyota dealership as a whole is phenomenal, and the team there is truly exceptional. I highly recommend Kevin Figueiredo for anyone looking to buy a car; his dedication and friendly demeanor make the entire experience enjoyable. Thanks to Kevin and the team, I'm thrilled with my new car!
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December 2023 by Josh B.
Since moving to Jacksonville I have purchased all of my vehicles and had all my body repair done at this location. After my current experience with the collision center that will no longer be the case. After quoting a 2 week repair my vehicle has been in the shop for 6 weeks. I understand delays occur but there has been no communication. Voice messages are a waste of time because they will not call you back. The only way to actually talk to someone is to physically arrive at the location and walk into their office. Then it's more false promises and general lack of willingness to take any responsibility for the delays. It is always someone else's fault. After the most recent rude call I have had enough and will not deal with them again. In short total lack of communication, unrealistic deadlines, and not pleasant to deal with. I wish I could speak to the quality of the work but my car is still not ready yet.
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November 2023 by Diana N.
I had the pleasure of working with Sylvia when purchasing my dream car, a Rav4. She provided exceptional service, going above and beyond to secure a fantastic monthly rate for me. Sylvia's expertise and dedication made the entire car-buying process smooth and enjoyable. I highly recommend her for anyone looking for a positive and efficient car-buying experience.
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November 2023 by Jake H.
Had an appointment at 0700 when they opened for service. When I called a week prior to schedule the appointment, I was advised the issue for my truck not shifting out of park unless shift release was engaged would take about 2-3 hours.I dropped my truck off at 0700 and walked over to a nearby business to pass time. My truck sat for 3 hours untouched. Then once it was diagnosed, it took another 5 hours to fix a minor electrical issue. I was charged for the diagnostic check and about 1 hour of labor plus a $40 part. If it was only a small amount of labor, why did it take so long.Poor service, lack of respect for their customers time, and incompetent workers.I will not be returning and advise against coming here for service. This dealership gives Toyota a bad name when they're excellent vehicles.
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October 2023 by Olivia J.
I recently visited Toyota Arlington with the intent of exploring the Toyota Camry, and my experience was nothing short of outstanding. I was warmly welcomed by Mikchael Pera, who proved to be a knowledgeable and attentive sales consultant. Mikchael's professionalism and enthusiasm made my visit truly memorable.Upon arrival, Mikchael took the time to inquire about my preferences, asking about the specific Toyota Camry model I had in mind and my budget. He even considered my "stretch budget" to ensure I had a variety of options to choose from. Mikchael presented me with several Camry choices and took the time to explain the differences between the trim levels of each one. This information was invaluable in helping me make an informed decision.One highlight of my visit was the test drive of the 2022 Toyota Camry XSE. Mikchael provided a detailed explanation of the vehicle's technology features and made sure to address any questions or concerns I had. During the test drive, he inquired about my impressions, asking if I could envision myself in the Camry. His approach was not pushy but rather genuinely interested in my satisfaction.I shared with Mikchael that I was still in the process of shopping around and had initially set my sights on a different car brand. I appreciated his understanding and professionalism. He didn't pressure me into a decision but instead provided valuable insights into various car brands, including his honest opinion. This level of honesty and insight was a breath of fresh air in the car-buying process.In addition to test driving the Toyota Camry, I also had the opportunity to test drive the 2022 Chevy Malibu, which I was also considering. Although I haven't made a final decision on my next vehicle, I felt grateful for Mikchael's guidance and the attentiveness he showed throughout my visit.In conclusion, I wholeheartedly recommend Mikchael Pera as your go-to sales consultant if you decide to purchase a vehicle from Toyota Arlington. His knowledge, honesty, and excellent customer service skills made my visit to the dealership a positive and informative experience. Whether you're in the market for a Toyota Camry or any other vehicle, Mikchael's assistance will undoubtedly be invaluable in your car-buying journey.Kudos to Mikchael and the team at Toyota Arlington for their commitment to customer satisfaction!
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October 2023 by Philip C.
Total ripoff. Was lowballed on a trade. Took it some place else and they gave me 6k more on trade with no haggling. Then they want to charge an Arlington Toyota Total Value Package of $1,885.00 for any car you buy which is just a bunch of crap you can have as a AAA member. Sales rep I was dealing with, we were going back and forth through text, he apparently goes home for the evening and doesn't bother telling me, so I was sitting around waiting on him for nothing. Previously bought a car here a little over a year ago, won't come back again.
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September 2023 by Judi C.
i just purchased a 4Runner at Arlington Toyota with Gerry Rodriguez. Gerry spent several hours with me walking me through the process. He went above and beyond. When we found a small Knick in the paint, Toyota ordered a new part rather than try to repair it. We are very happy with the car. Ponte and Michael in Finance were both very helpful. We totally recommend this dealership. Judi C
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July 2023 by Jim U.
Londa(apologies if mispelled) was very rude. She told me my question was common sense and refused to transfer me to a supervisor. She kept talking over me and wasn't listening to answer my question..I ended up going to a different dealership
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May 2023 by Christian K.
I've decided that I will no longer have my [used] vehicle that I purchased here serviced at this location. While the customer service center is clean and very nicely set up for customers to wait and possibly work remote, I haven't had a great experience the past few service visits. The online appointment setup is nice and easy to setup an service appointment and indicating what you want or do not want serviced at this visit. I have had so many things break on my vehicle after leaving here that I do believe the employees here are just treating you as a number and not taking the total care they promote.I do not mind working on my own vehicle, but I was convinced when I purchased this plan on top of my original purchase this would be an easy in & out maintenance plan. Each visit I've been there for half my day even with an appointment. I have to argue about what was included in the original plan as they now want to upcharge for things like tire rotations that were my original plan. And the complimentary wash is a joke as they rush you out after waiting hours for the scheduled service [ just an oil change].
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January 2022 by Bill Turnbull
These guy are the best, they have bent over backwards to make our experience here the best, thanks to all involved!
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January 2022 by Anem N
Great Service! Mr. Alan was very helpful and knowledgeable.
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January 2022 by BouNeVard
Enjoyed my efficient and smooth sailing buying situation with Jontae?
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January 2022 by Kyle Vacalares
Got a good deal recently. For Filipinos, just approach Sir Gil Mariano and he'll surely guide you with all the choices that they have. Very accomodating and will really give you many options. The process is also quick and hassle-free.
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January 2022 by Pavel Brito
I am very grateful to Laura in maintenance, they honored the warranty and repaired the electrical detail on my Toyota. Thank you
