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December 2023 by Christopher O'Connor
If there were more stars I would have selected them ALL! I cannot say enough great things about Arlington Toyota’s Collision Center! My experience was amazing! Starting off with my initial job estimate, meeting with my Collision Center Advisor (Annette Campbell), all the way through our entire repair and final payment (which was within $50.00 of our initial estimate)!! We were informed of everything throughout our entire process. There were no surprises. Annette was very professional, courteous and listened to all of our concerns. I would Highly recommend Arlington Toyota for all of your Collision repair needs as well as Annette for your Service Advisor: you will NOT be disappointed! Thank you Guys for all your hard work! Chris.
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December 2023 by Rommel Pitts (Eliyahu Y.)
From the time you walk through the doors of Arlington Toyota collision center, you feel the vibe of good service. Ms Annette is truly awesome. She took good care of my vehicle for me while needing a bumper replacement.
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November 2023 by Jon Gappy
The best! I have had a couple vehicles repaired by them and their work is perfect. I would even consider bringing it anywhere else. Thank you for making my mistakes disappear.
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November 2023 by Branden Riley
This was the absolute worst place to get my truck repaired. No communication on when my vehicle was going to be fixed. Toyota blames State Farm and State Farm blames Toyota. Not to mention it took 2 months to repair a fender bender which means it sat for 2 months and now they have to look at my alternator because my truck won’t start. Do not take your vehicle here to be repaired.
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November 2023 by lananh
The customer service was decent- there was a lack of updates unless personally called. The length of the service time was unbelievably frustrating. I went in for a bumper and a single head light replacement as well as the recordation of GSP system located in front of my car. The estimated wait time was one week. It ended up being a month. There was was some trouble with my insurance along the way but it shouldn’t have taken that long.
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October 2023 by rb williams
Staff were nice and after servicing my car they cleaned it.
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September 2023 by Jug-line
Left multiple messages during the repairs and not one them were returned. I had to continuously call to get information. Also, the person who answers the phone needs to be placed somewhere else in yourl organization. She doesn’t have the right temperament or mannerism for the job. On a positive note, the truck looks good.
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September 2023 by Trip S
The experience was great. Very communicative on the process, didn’t have any delays and body work looked excellent.
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September 2023 by Sara Danch
Excellent communication. Used Arlington for collision damage. Katelyn was great at keeping me updated. We had a part that was back ordered for months and she kept me in the loop. Professional and the great work on my car.Services: Painting
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September 2023 by James Merritt
Since the the first phone conversation, and through delivering my car to them, their taking it under their wings to repair it, restoring it to new condition, keeping us informed to giving us our healed and re-born Colbalt blue Camry SE, the staff was professional, yet courteous and friendly. They were thorough on telling us what they were doing, the process, and explaining the cost estimate, and how it would be handled if there were a cost ajustment needed, and the approximate time line for completion. Their interaction with me, the insurance company and the Enterprise Car Rental company was smooth and seamless with no hiccups or issues. They even arranged for the Rental Company to meet us and take us to pick up the Rental car and for Enterprise to come pick up their car, when when Arlington Toyota placed our repaired car back into my hands. My car looked brand new as if the damage had never happened. Thanks to the Advisor Kaitlin, the Receptionist/Cashier and the Repair Technicians.
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September 2023 by Kim Wheeler
Arlington Toyota repeatedly exhibits the highest level of professionalism- courteous , efficient, experts. My car was severely damaged- the staff made the transition between the insurance company, rental car agency and repair seamless. My Lexus was repaired flawlessly and such a short turn-around time. THANK YOU ARLINGTOM TOYOTA!!Services: Painting
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September 2023 by Jennifer Cribbs
Everyone was so helpful and friendly! The process of getting my car painted was smooth and easy. Thank you team at Toyota Collision!Service: Painting
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September 2023 by Todd Voytko
Professional, considerate, friendly associates! Arlington Toyota handled my insurance claim with phenomenal results. I highly recommend!Services: Painting
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September 2023 by MaryBeth Santangelo
Incredible experience dealing with Annette after I had my car towed in. She was very professional and kept me updated every step of the way.Service: Body & Trim
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September 2023 by Kenzie 88
The estimate was more expensive than I expected. I'm not getting no work done,so they are stalling with installing my old bumper back on it's been three weeks without my vehicle
