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March 2024 by Silver Casanova
Date: 3/9/24Location: 2676 Race Track Rd, Jacksonville, FL 32259Time: 2:40pmEmployee name: Dawn (her shirt read "Dawnie")Preface: My daughter said her car struggled/hesitated to start today and the battery light turned on, then off, so I let her take my car and I drove her car instead. The vehicle started fine for me and I observed no battery light throughout the time I drove it and ultimately arriving at the retail store location referenced above.Upon walking in to the store I was greeted by Dawn. I asked if there was a device that tested the battery, starter and alternator because I wanted all three checked. She was doing some paperwork on a clipboard and gave the impression that she didn't want to be bothered with my request. I felt this way because of her facial expression when I asked her and by the fact that she walked away to grab a hand held device and proceeded to walk out of the door. She did not directly answer my question and didn't even ask me to follow her outside. I assumed she got what she needed and was heading out to my vehicle so I just followed.I lifted the hood to my car, she connected the clamps to the battery and began the test. After the test was complete, she said that the battery tested fine and began to unsecure the clamps. I asked "what about the starter and the alternator?". She said, if the vehicle started and got you here, that 99.9% the starter is fine. While that may or may not be true, I wanted a computer or a diagnostic to tell me that, not her opinion. When I challenged her on that, she said "well we don't test starters". I pointed right to a sign by the front door that states both alternators and starters are tested ... for free. She replied that in order to test the starter, I would have to remove the part and they can test it inside.Then I said that in times past, an employee would have me turn the car on and turn various devices on and off in the vehicle like A/C, high beams, etc. and I was surprised she didn't even need me to turn the vehicle on. She advised that was for testing the alternator. I reminded her that the first thing I mentioned upon greeting her inside was that I wanted all three of those components tested and upon knowing that was my request, she could and should have educated me and set the correct expectation right at the initial customer engagement.When I asked why she didn't run through those same tests, she got snippy with me and said she was going to test the alternator (mind you, after already having removed the clamps) but that I continued to ask her questions. It was at this point I asked her to remove the clamps from my battery because I was done dealing with her. She said she could go get someone else for me to deal with (I think she mentioned the name "Chris"). I said no thank you, and that it appeared she was having an off day and I wished her a better day.I am a long time customer of Advanced Auto Parts, especially at this location, and long before Dawn ever arrived at this store. I have 5 vehicles in my household that I make purchases from your company and this interaction seriously makes me reconsider if I should take my business elsewhere.I prefer someone from corporate or a district manager contact me with how they are going to handle this situation because the level of service I received today was completely unprofessional and unlike anything I've received before from Advanced Auto Parts.
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February 2024 by Dice Warmer
Thanks Mike McGee and team for a very well done battery replacement. Excellent attention to detail and nice guy too!
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January 2024 by Shawn Strumlauf
Horrible Experience yesterday…. My Daughters car battery was bad and went drive over to get a new one. Larry the store manager was rude and very lazy… The price was 15% off online and he wouldn’t match it.. He wanted me to login and order it and wait 30 minutes for it to come through to the store… He wouldn’t even install it first and wait for the order to come in… Horrible customer service so we ended up going to Honda an got an OEM battery cheaper with free installation. Don’t shop here if you need help….
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December 2023 by Donna Phelps Clayton
Very helpful and great service! They had exactly the wiper replacement we needed and they installed it as well.
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October 2023 by allie spooner
I came in and needed help and Mr. Mike at the front desk was extremely helpful and helped me so fast I was out within 15 minutes! Thanks so much Mike for your help and assistance! He went over and beyond for me and I’m extremely grateful. Thanks again Mike!!
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October 2023 by James Finnegan
Quick easy and knowledgeable, provided me with different approaches to remedy my situation, clean well kept and organized store, staffed appropriately to take on any amount of business.
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September 2023 by Sarah Dowd
Tested and replaced my battery in 20 minutes! Very thankful.
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August 2023 by Karan “Raj” Gupta
So I generally do not leave reviews, ever, but todays experience with Dawnie at this location was utterly appalling.I purchased a set of wipers a year and 3 days ago, and I finally got a chance to drop by after months of the wipers not working, from month 1. I explained I purchased the insurance and was advised that I missed the cut off by 3 days so I’d have to buy the wipers again. Its a business, I get it, but that’s not what the issue was today.When I asked if they’d be able to make an exception, Dawnie was super quick to disrespectfully put her finger in my face and said “I’m not talking to you, I’m talking to him”, and pointed to the gentleman trying to help me. OK. Got it Dawnie. I’ll wait so you and your team can catch up.After I waited while she explained to the gentleman that I missed the cutoff by 3 days, I asked if you’d be able to make an exception. “Rules are rules” is what I got. So I finally said something about the disrespectful behavior and her piss poor attitude.After I made it apparent that I was unhappy, she advised that the decision is beyond her pay grade and there’s not a manager here to ask. When I asked why didn’t you say that to begin with, she said she did just a minute ago… let that sink in for a second.Learn to treat your customers better. We make exceptions in business all the time (and 3 days?!), and at the end of the day, it’s all about customer service, which is something Dawnie and this location absolutely do not understand or display in their behavior with paying customers.I’ll spend my money elsewhere, thank you.
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August 2023 by Jason & Tanya McNear
Top notch customer service! This store has replaced batteries in both of my cars and the level of service was amazing. All associates are super friendly and willing to help. Highly recommend!
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July 2023 by Sunil 7K
I would like to give a shout out to the store manager Mike and store associate Dawn for being so professional and helping me through the process as I do not know much about cars...I went into the store with a dead car battery and the people at the store helped me find and price the right size of the battery. After looking at car with the dead battery turns out it was under warranty from the dealer at which point the store associate Dawn worked with me to make the right decision. Although I did not make a purchase, they helped me jump start the car and advised me in making the right decision and save money on the warranty.The store is neat, clean, organized and the people are professional and attentive to the needs of the customer.I love the idea of having a neighborhood store without having to go the expensive repair shops and high recommend this store for your needs.
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July 2023 by Randy Hudspeth
As a long time car guy...I love having a neighborhood parts store...I am all about "Speedperks" for savings on gas and car/truck parts. They also recycle oils and batteries for free!?????
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June 2023 by Jack Page
Excellent customer service each time I come in. Highly recommend this location.
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April 2023 by Chuck Worthley (SafeTouchWash)
If I ever need part the staff are great and friendly
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February 2023 by Nehme Chakhtoura
Outstanding help!! Had a problem with my battery, even though the line was long staff immediately rushed to help. After diagnosing the issue and made sure that the battery still had some life in it, he told me how to care for it. Very nice, very professional. That is why i keep going back to them for my car parts needs. Thank you
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December 2022 by Euphoria Nails
One guy was a little rude on the phone, but was gone when we got there. The other employees were very kind and helpful. Store including bathroom were very clean.
