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February 2024 by Mark Ammons
just bought a new battery. staff was very helpful.
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February 2024 by Tony Guerra
Buyer beware. Website says they will reprogram your computer in your vehicle if car battery is purchased there. I called to confirm and they said they don’t do that. False information on the website.Don’t believe what you read.They lost me as a customer.
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September 2023 by Emily
Absolutely love the customer service here. George was nice and knew his stuff, helped me out efficiently, and did a good job. I appreciate him and will be back!!
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August 2023 by R.M 347
One Person:Mr George is the Best.Very Help and Knowledgeable and Funny too
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August 2023 by Tyler NeeSmith Sr.
I don’t usually waste my time with reviews unless it’s worth it… The two gentlemen working when I came by to have my battery checked, were more than helpful in a great mood. Hope the other shifts are on their game!
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July 2023 by jamiemill100
Went to have battery tested and the employee couldn’t even figure out how to connect the battery tester to battery. So I had to hook it up for him. So I thought to myself I should leave and not let him touch my truck. Good job training your employees!
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June 2023 by Josh Curry
This place is useless, guy interrupts me while I’m talking to tel me he can’t have a part ordered for another location. But I can just go online and do the same thing.
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May 2023 by Clifford Davis
I've lived five minutes from this store for more than 30 years. I will never spend another dime there. My battery died in my 1948 Plymouth. It runs a 6-volt system, but usually I buy 8-volt batteries for them for the extra cranking power. However, this time, my truck was in the shop and I had to have it to drive. I came into this store on Saturday. The guy behind the counter told me the 6-volt battery they had had more cranking amps than the 8-volt I was turning in.When I hooked it up, it wouldn't even barely turn the motor over. So I took it off and took it back Monday. There was no damage to the posts, no damage to the battery whatsoever. I told the guy behind the counter it wouldn't do what they said it would do. He said, "So you installed it?""Well, yeah," I said. "I kind of had to.""Well then you can't return it. That's our policy."I said, "OK," and walked out thinking, that's the last cent I'll ever spend in this store. So I'm out $150 because their employees told me this battery would start my car and it didn't. Their stock is mostly cheap Chinese junk anyways. But, since I live so close, I still would go there for things like oil, brake pads and simple stuff. No more. I will drive the extra distance to O'Reilly's.Interestingly, I went to O'Reilly's after that and there happened to be a regional manager there. I asked him, "Just out of curiosity, what's your store's policy on returning batteries?" He said, "If there's no damage, we take them back." When I told him about my experience a few minutes prior at Advance Auto Parts, his jaw dropped. He said, "Man, that's garbage. I'm sorry. We're big on customer service here."I have two classic cars, my truck, my wife's truck and soon my daughter's vehicle. I do almost all my own maintenance, which means I spend a fair amount of money in auto parts stores. I can guarantee you this, it will not be at this store.
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December 2022 by Marianne Bell Albury
I’ve been going to the Mandarin location for many years and have always had a positive experience! Employees go out of their way to help. They will go out to my car (when necessary) and help if possible (with minor issues).
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December 2022 by Larry Feeks
I went to Advance for wiper blades. Dawnie found the right size for my car and updated my Advance account info. Steve installed the blades. Dawnie and Steve took good care of me.
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October 2022 by jimmars
Ridiculously poor customer service was rude, agressive, dismissive, and pushy. I stopped interacting with him and a second employee finished my checkout. His attitude was so bad towards me that he would have been fired if they believed in customer service. I will go to other parts stores and stay away from that advance auto parts.
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October 2022 by Jesse Permenter
Mark was an amazing associate, everyone was extremely helpful and kind, even bought me a water while I was sweltering in the lot!
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September 2022 by Tina St Pierre
Husband picked up what was needed to do his oil change. They had everything he needed. I went in this week to pick up a door dash order (yep. I Dashed some brake rotors?) and the guy at the counter was very helpful and carried everything out to the car for me
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August 2022 by Tim Lash
Great service from both employees we spoke with. The complementary installation is a much appreciated service for wipers and batteries and such.
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July 2022 by Pamula G.
On entering at the front door. An employee was taking a break smoking a cigarette. Blowing smoke all over everyone. Nice to enter the building with fog of smoke. Bleach blonde, hair in pony tail with ball cap, glasses looked like her name started with a D and her last initial was D on her shirt. May want to help her find a new place to smoke.3:06 on Saturday 7/23. I'm sure you can pull an employee sheet and figure it out
