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February 2024 by cory peek
Very helpful and knowledgeable staff. Great selection of products.
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January 2024 by Donald Tyner
Went to change plugs and wires napa didn't have any other parts store were out of stock. But advanced had everything I needed
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December 2023 by M .P.
Great place to throw a 4-5AM 1hr ragers, 5 stars!
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November 2023 by Romero H.
I received AMAZING customer support from Lexi (my sales representative) & Kimberlynn (assistant manager). These two techs really went above and beyond to help me resolve my odd battery issue I was having. I originally bought my DieHard AGM battery from a store here in Jacksonville over two years ago. I remembered having to come to this distributors warehouse in order to pickup the battery and have it installed. However locating my original transaction proved to be taxing and difficult. In steps the dream team. Whenever you get good service it really sticks out. After all was said and done I walked out with good knowledge and a strong replacement battery for my F150. I will continue to buy parts for my vehicles from this company at this location. **public service announcement ** ALWAYS test your new battery purchase prior to having it installed in your vehicle. The date on the battery doesn't mean it's GOOD to GO. ALSO... don't mess with Lexi...she's STRONG! I saw her lift 4 different batteries to test them before replacing my bad one!
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November 2023 by lee spurlock
in regard to the corporation in a whole, I think is ok.I am a recent employee who left this location 9285 and 9294 location. I have ptsd/ bpd and their website and media coverages claim their diverse and invite individuals with disabilities to hire on.apparently this is only true for the one who work in the back in the hot warehouse. ones not suitable for the showroom sales floor. personally I am not at that level and can work showroom floor , but their willingness to seriously work with and mentor to groom and promote within, this is where the point of truly caring and not just for the government kick back for hiring disabled folks falls very short. they ignore and refuse to do anything. advances HR dept. is a joke. a joke controlled by the management team. therefore no serious issues are addressed. like managers taking narcotics while working. I am a eye witness to such behavior, guess that's ok for certain managers , employees etc.in closing. if your a white male in your late 50's PTSD AND BPD who only see things in back and white / right and wrong work elsewhere. if your in Jacksonville FL then your in Neil stokes district. if you have mental issues of any kind do not apply here.if they cared they could have actually worked with me instead of dragging out a promotion that never was going to happen because of my ptsd / bpd. they just didn't tell me the truth. gave me hope then took it away with insults like they way I stand the way I look at customers all things like this, I have many customers that only want to deal with me. so things do not add up. DO NOT WORK IN THIS DISTRICT if you have issues. Neil stokes and all those under him { former pep boys management do not give a rats back side about you. side note. my former mangers criticizing of my behavior { it was not constructive mentoring type of discussion either) which triggered a massive PTSD flare up and I become emotional unstable and knew if I stayed I would have lost it. she had just left and I texted her told her what the result of our talk was, only thing she said was make sure Logan covers your shift before you leave. not one word of concern about my mental state or anything vaguely pretending to care about what her outcome did to her employee. bet she gets a raise for it.Update on this review. They are holding my last paycheck for no reason. This behavior from a global corporation is juvenile.
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September 2023 by Kelly Boston
Great experience at this location. Super friendly and helpful staff. Katherine was amazing! Showed me how to install a new air filter. Can’t thank her enough! Definitely recommend!
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September 2023 by micah siders
I needed a brake light switch. Website showed that the part was in inventory and available before I drove to store. Catherine at the front was great to help locate the part and get it processed quickly. Don't forget to pet the shop kitty on your way out. If they have what you need I would definitely recommend shopping at this location. Will be back next time I need something.
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September 2023 by Rebecca Tripp
Called to get price on a starter, took 2 min. They were the cheapest out of the 3 places I called. Had in stock and pick up the next day. Sales person was very nice and polite.
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September 2023 by Alyssa Skaggs
They had exactly what I needed and the store was clean and good location
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August 2023 by Symaria Louise
I believe the guy who helped me is named Logan according to the transaction history on the receipt. I just wanted to say that he was very nice and understanding with helping me get a new battery for my car. My car battery dying and needing to be replaced came at the worst time possible AKA my card declining once. I really appreciated his help and patience. He needs to get a raise. Great work !
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August 2023 by Isaak Krygliak
Good service. Friendly and attentive sellers. The goods are different and of good quality.
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July 2023 by Jo Loar
I am very appreciative of Mayra. I had a problem with a battery installation at Walmart. Mayra quickly identified the issue. Though they did not have the part I needed in stock, she made sure that I would be taken care of at another Advance Auto.
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June 2023 by Tammy Lantrip
Good service but not with a smile.
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June 2023 by Pedro Claudio
I buy online and pick up at the store. This is very convenient
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May 2023 by Brandon L
Great customer service! Jay helped when a new battery tested low and ensured I would receive a newer one the next day. As he was at the end of his shift, he went the extra mile.
