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November 2024 by F C
Ronald was my tech/installer. Amazing!Courteous, knowledgeable, and personable. He confidently was able to accommodate all my questions and concerns. He set the bar very high for ADT. Looking forward to receiving the same type of “Ronald” service from other team members if I ever need it in the future.
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May 2024 by Chris Buck
Worked here, briefly, and was let down frequently with withheld information, poor leadership, frequently wasted my time, frequently observed preferential treatment, they conveniently forgot to mention money withheld from the team. Frequently team members disrespected behind their backs. This is more like a highschool atmosphere (even includes sitting in an office with blaring music, people goofing off for hours). All of this with commission only basis... Not to mention I didn't get my promised bonus, and received ZERO assistance in correcting this issue.
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February 2024 by Mat Burrell
Signed up for a 3 year contract. Missed a payment after 2 years of service and was sent to collections. Called to pay and have reinstated to find out a year later that they signed a new 3 year contract and won’t release us after being customers for 3 1/2 years.
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February 2024 by Eric Pearlman
My business got broken into alarm was set alarm did not go off I will never deal with this company again complete rip-off
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November 2023 by JOELVIS PENA
Naeemah Hawthorn-Griffin was very nice and helpful.We need more people like Her on Customer service
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November 2023 by Cutler Knupp
Scam artists acting like a real business.
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September 2023 by Donna Watkins
The ADT team, Jason (sales) and Steve (installer) were the consummate professionals. They were prompt, attentive and thoroughly explained the ADT product and services. Thank you.
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September 2023 by Joshua McMahan
Absolutely disgusting customer service. Had the system installed when we purchased the new house. Smoke detector and the power base went bad. So they had to come fix it. Technician inspected EVERY piece of equipment in the house. Later that very same night a window sensor went off and the cops had to be sent out to my location due to us being out of town. I gave them multiple opportunities to try and fix it and was told they would upgrade my sensors at not charge. Now almost a month later and NOT being able to use my security system because of the faulty sensor, that wasn't bad until their Technician left, still have not received a phone call or any follow up. I have to call multiple times, explain the situation over and over again, and yet they can't do anything. I will NOT pay them another dime. Use a different company because Zachary and Hayley have the absolute worst customer service that I have ever seen. Do not waste your money. My system had five different errors and because it's quote not the same device the system is considered operational.
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September 2022 by Kaila Calvin
Spoke to technical support multiple times on the phone and they scheduled a no cost visit with in person. The in person tech that came was on the phone with their supervisor about another job for nearly an hour at my house. The issue I had was not addressed and my monitor still says WiFi fault. I also asked about the connection to my speaker and instead of fixing mine he replaced it and left. When I got the email of the summary I was charged $220 for his “labor” of leaning against my fridge taking about another job, while my issue remains. He did not go over any of this with me and the TECHNICIAN ILLEGALLY signed the summary I was unaware about. I was charged a service visit with out resolution or even given the chance to pay with the proper card.The system hasn’t worked as intended with WiFi for over a month and instead of fixing it they are fraudulently charging customers cards with out consent on jobs that didn’t do anything.
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January 2022 by Brent West
Alyssa Pickett went above and beyond with the whole process of my Security & Camera system. From recommendations of what to do and what to get. She was very knowledgeable with the system & equipment. She answered every question and even questions I had after the install. I highly recommend reaching out to Alyssa Pickett for any of your ADT security needs. She will point you in the right direction and even do her very best to get you the best rates on service & prices on equipment.
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January 2022 by mike Berkner
The sales staff was phenomenal Alyssa help me on everything I needed.Call me back on the weekends make sure I had everything I needed she knew my mom was here alone and just took care of anything I neededwhen they set up my system I didn’t have enough upload speed on my Wi-Fi so they work that part out for me.then I added more cameras they they took care of thatThe front door has the camera doorbellMy router had been replaced so the Wi-Fi wasn’t working on that doorbell they where not connectingHe took care of thatjust all-around great serviceDid I tell you how much Alyssa help me ?
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January 2022 by Jayne Felton
I don’t like writing reviews but I felt compelled to do one today because I have been so impressed by the customer support staff at ADT. I have called at least three times in the last five days trying to resolve an issue with my bill and my mom’s. Joanna was the exceptional young lady who resolved my issue and Clare and Maeemah assisted me with my mom’s issues. All of them were great listeners and had the patience of Job. All very knowledgeable and went above and beyond to satisfy my requests. My mom’s issues are still pending, however they took a big bite out the sting of waiting for return calls and resolutions.These ladies represent ADT well and ADT should be proud to employ them.
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January 2022 by Terry Sanders
I was having issues with my command panel and sensors.. i called ADT support for assistance and was scheduled right away. The technician arrived as scheduled.. Ryan was very helpful and professional. He was very proficient and professional. Support and assistance when needed is the reason I have ADT. Thank you.
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December 2021 by DELBERT Williams
Tech was very courteous /clean he wore boot covers and mask for my safety adt is a good company ive been with them for 7years very pleased with service
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November 2021 by Michael Ray King
Excellent help and explanation of systems. Ryan answered all questions and knows his business.
