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February 2024 by Lisa Henwood
Had car issues after hours and was able to speak to a live person. Did overnight drop off. They are very professional in their communication. Worked with Carmen who is knowledgeable and patient. Was able to get financing options and the quote via email or text. Will use them again and highly recommend them.
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February 2024 by Lisa H.
Our vehicle had issues after hours and there is a representative that answers. Dropped off the car overnight and received a call first thing in the morning the next day. Was updated at every step. Worked with Carmen to find options that fit my budget and was provided with multiple financing options. I received a call daily with updates on progress. Would highly recommend this location.
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January 2024 by Mia Marshall
Didn’t use service
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December 2023 by Tracy Brookman
Always a pleasure doing business with Aamco even if they do insist we pay for it? won't take our vehicles anywhere else!
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November 2023 by Vicki V
I called was trying to get an estimate and basically wanted to know worst-case scenario what the cost would be not asking for details or anything else I realize they cannot be exact, Carmen, who answered the phone was not answering my questions and I realize without a diagnostic or putting the truck up to be checked could not give me full details. I asked multiple times worst case scenario if all the things she was saying needed to be replaced what the cost would be she never would answer me just kept spewing the same stuff at me like I was stupid they said too many different kinds of transmissions I get that That was not what I was asking I even have the Vin number which could’ve been checked in the questions. I asked repeatedly she had the same answer over and over and over. She just said I have no idea what I’m doing and then laughing at me like I’m stupid , I get that they could not give me an exact estimate. I was asking for worst-case scenario for the transmission what the cost would be multiple times and all she did was laugh. I dealt with vehicles, multiple kinds of vehicles and I just asked a simple question if it needed all the things she would describing what the cost would be that was my only question And she didn’t want to take the time to look up. If it has to have all these parts replaced this would be the cost simple question I realize the transmission is not simple, but don’t treat me like I’m stupid when I’m trying to ask questions, and then laughing at me , I hope nobody else has to deal with this woman when they go there because apparently she thinks everybody is not a smart as she is so chances are she’s probably selling stuff she doesn’t need to because some people are going to be dumb enough to fall for whatever she’s saying Just learn to answer a simple question if it’s going to be $10,000 say so it’s gonna be $8000 say so don’t just sit there and laugh at somebody who’s asking you a question that’s why people ask questions
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November 2023 by Stacey Shirley
After having my transmission rebuilt and paying $5,000, I was given an 18 month/18,000 mile warranty. However, when I took it back to them because it still wasn’t running right, they refused to honor the warranty. One of the exact codes that had been addressed the first time, was continuing to pop up. They said that because the first time, they guessed as to one of the possible causes and was able to reset the car so the code no longer showed up. Since it showed up a second time, then it must not have been what they previously fixed and charged me for and now wanted another $184 to diagnose to see what else it could be. I asked to speak to a manager and was told no one was available. After persisting to speak to someone other than the rude lady at the desk, she walked around the corner and proceeded to have a loud conversation with whom I assumed was a manager. Instead of just coming out and addressing me, they decided to hide in the office and had no interest in speaking to me; extremely poor customer service. Just be aware that they do not honor a warranty and will charge you over and over for the same problem when they don’t fix it the first time. I will take my business elsewhere.
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November 2023 by Levi Briles
This is, by far, one of the most professional shops in town. I had the pleasure of working with Carmen. Not only was she unbelievably knowledgeable, she made the entire experience painless. It's nice to go somewhere that you know you are going to have good service and quality work done especially when it is your daily driver needed work. I would most definitely do business here again
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October 2023 by Joe H.
So I've taken my truck there twice and I didn't have a satisfying service both times. The first time my truck got broken into and the center console was broke open. The short crossed eye guy that works there said some homeless person broke into it while they were closed. Funny how mine was the only one broken into. Whatever. I didn't care much because it's a old raggedy truck. I just needed my truck back. I had the transmission replaced and installed. Everything worked fine. HOWEVER the second time I took it in my truck wasn't really driving well idk what was wrong with it at first. When I took it in they gave me an estimated value of $1500 service. I asked what was the service for and they told me it was the spark plug coils and the crankshaft sensor so I YouTube it and figured I could do it myself for less than $100. The same short crossed eye dude that was there the first time was the one that gave me the estimate the second time I went. When I called back saying I will take care of the service, he lost it. Got mad and pissy because he said I was wasting his time. And I get it. I didn't argue I just went and fixed what they said was wrong. Come to find out. It was coolant system. I needed more coolant. I'm 100% sure they knew that at AAMCO. I didn't know! They don't teach this stuff anywhere for me to learn. All I know is that this place WILL ROB YOU if you don't know anything about cars. I WILL NEVER GO BACK AND I DONT RECOMMEND IT.
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October 2023 by Victoria S.
If you think you need transmission work done, DO NOT go to AAMCO on Atlantic. They lure you with the free inspection, and from our experience, take full advantage of you. Our truck had trouble shifting gears and we figured we would take it in somewhere. After the inspection, they said they needed to "rebuild our transmission" for $6300. When I said "we might need to get a second opinion", the employee stated "why? There's no need for that, you knew it was broken when you brought it in. How are you going to get it out of our shop? You'll need to tow it." I really couldn't believe what I was hearing. We drove it to Action Transmission the next day... it needed transmission fluid & new coolant lines. $890 out the door. Please save yourself time & don't go to AAMCO on Atlantic!
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September 2023 by Mike
SUSPICIOUS! I took my car in to look at a possible transmission problem and they said it was free of charge for diagnostic. Few days later I get a call saying my car died while they were test driving and that it’s a fuel pump issue about $1k to repair also since they couldn’t finish the test drive the technician couldn’t find anything wrong with the transmission so the fuel pump had to be repaired first. I knew something was up so I denied repairs and towed my car another shop. Come to find out my battery was drained and my car only needed some gas but I dropped off the car with a half a tank. ALSO someone went in my car and stole everything out of it. Even just junk was stolen out of my vehicle. Completely wiped out and it appears there was an attempt to get into my locked glove compartment because the lock is broken and scratched up. Either my car was sabotaged because I didn’t fall for their scam or they do not make sure our cars are safe on their property.Service: Transmission
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September 2023 by Max Torrence
I had them help me with a transmission issue. Staff was awesome. Great communication. Thanks for your help!!
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September 2023 by Sharntrel McKever
My car was repaired in a timely manner, and customer service was on point.
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July 2023 by John Lokietek
The folks at AAMCO were wonderful to wok with. My transmission issue was not the norm and these folks were flexible in working with me to ensure we got the right parts in the transmission for my specific application.I came to this location after the team rebuilt the transmission on a family friend’s truck and did an excellent job!I highly recommend Jeremy and the team at AAMCO for your transmission needs.Service: Transmission
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July 2023 by William Wyckoff
I was really impressed with the aamco team. Would totally recommend these guys to anyone who things they have transmission issues. Customer interface was great!
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June 2023 by Jay Eh
I'm a repeat customer at this AAMCO on Atlantic...and they are on a very short list of my go-to spots for auto repair in Jacksonville. Jeremy runs a tight ship over there...communication on every aspect of the repair is always top notch, and prices have always been very fair. They say what they do and do what they say... no pulling fast ones on the customer here. You're not going to find a better run shop, and definitely not one as efficient.Services: Transmission
