October 2023 by Afghan S.
Let's start with the fact that I dropped my vehicle off on June 11th, I received my vehicle SEPTEMBER 28th. After the first 5 weeks, I was notified that the part came in defective, and was told that since I am the owner of the vehicle, that I should call the parts manufacturer and ask that they send the part out post haste. I did that, fully expecting to not get a response, and, like I thought, no response. I feel that Fields should have called, because, though I am the vehicle owner, they are the parts suppliers customer. If the part was indeed damaged as they said, then they should have told them so, and demanded a replacement part, immediately expedited. Then, there was a delay because of the recent hurricane. Because, of course. So, around September 7th, I was told that the part had come in, and my vehicle would be ready mid week of the following week. WRONG! It kept getting pushed back, despite being torn down, waiting for the part. I had a Nissan Maxima that had severe damage, and that car was kept for 10 days. My van had rear panel damage, nothing severe, and it took almost 3 months to get back. Plus, they had to have had it stored outside, unprotected, as I see scum build up, a waterline and rust spots. I received completion date after completion date, only to be pushed back every time. I asked for a quote to have a small piece near my left headlight painted, and was given an astronomical price, because, as I was told, they had to completely disassemble the headlight to get the part out. I asked if they were sure about it, and was given a confirmation of yes. I changed the bulbs in my headlights recently, and the part that I wanted painted is THE first part that you have to take out to remove the headlight assembly. Held in place by 2 screws. 2 minutes and it's in your hands. I mentioned that to the manager, Lloyd, and told him that I felt deceived. He offered to take the part off when I was picking up my van, and have it ready for me in a couple of days, but after spending 4 grand out of my own pocket, and not having my van for so long, I just didn't want to ever go back to them for any reason. But, he did try to right that wrong, albeit at the cost of driving around with wires exposed to the elements for a few days, something I wasn't willing to do. The last kick in the pants was the left rear wheel flare. They said in taking it off, a clip broke, so they ordered a new one. In my experience, and this is just my opinion, if I break something, I'm not going to pass it off on to the customer. That's just me. I break, I buy. The part has to come from Canada, I was informed, so, Lord knows when it would get to them, if I had to base it off if the debacle of the other part. Funny thing is, I found the wheel flare myself, and it came today, (Monday) 4 days after I got my van back. Maybe they should ask me where I found it, cause it sure didn't have to come from Canada. In closing, I'm sure others have had great dealings with Fields Collision, but not me. I would never go there again, and, if anyone asked me about a body Shop, I would not refer Fields Collision to anyone. I wouldn't go there for anything ever again.
March 2023 by Adriane W.
Fields Collision commercial tagline: "Your Car is ready WHEN WE FEEL LIKE IT! We've got you by the B@ll$...DON'T CALL US..WE'LL CALL YOU!" These reviews are true. Do. Not. Take. Your. Car. There! Those ladies in Customer Service are the absolute worst! They flat out lie, delay, delay, and they are extremely, purposely rude, like they go out of their way to do so, unnecessarily, just because they can! I am a 5x Lexus owner, bought all my cars from Fields, so when the GEICO rep recommended towing there after being rear ended for repair, I just assumed it too was the best. I should've checked YELP first because this collision center puts the FIELDS reputation straight in the toilet (as they repeatedly told me they are a different company, ok but same name/owner??). They've had my car since early January, it's almost April. I should've known it would be trouble because when my car was first towed there I got a NASTY call from a rep stating "We got your car-just want you to know that GEICO doesn't ever pay what we ask so you'll be responsible for paying the difference so you may wanna send your car someplace else. We know your GEICO adjuster and she KNOWS better(?)." First of all, I'm not liable, so...it's not my insurance anyway. Secondly, Not a hello, welcome, lets get an ESTIMATE FIRST see what we can do, just the threats, we don't want your business right out of the gate. Excellent service! Had my car since 1/18 its 3/28, I've been told it would be ready tomorrow 4 different times and I've turned in the rental just to get delay after delay (it has to go to detail then ready this afternoon, (nope) to QC (?) then this afternoon (nope), now we gotta bill insurance for additional charges/parts that came up (you JUST NOW KNOWING THIS?). They DON'T CARE how they hold your family HOSTAGE with their "processes". And don't go up there and try to wait for specific answers or a TRUE timeline so you can plan. They'll tell you to just sit there then cuz we didn't call you to come, purposely ignore you, and call you 5 min after you leave, with a bunch of BS about their processes, call you "hon" and "sweetie" but STILL no true time that you will get your car back. I still know nothing, have no car, been finished almost 2 weeks and just sitting there, don't know if I should get another rental, no HONEST COMMUNICATION whatsoever!
