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August 2024 by Kerrie Flint
I scheduled a pick up before my anniversary date to close out the unit. They dropped off in my anniversary date. They charged me over $300 for the upcoming month I won’t have my stuff stored. I was told when I signed up that even if it was being stored less than a month it would be prorated. It will be stored there one day. Their customer service was mocking me laughing at me. Their billing was rude. I wouldn’t store with them again.
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July 2024 by William Casanova
Went into this location to inquire about their rates. The manager Manny was absolutely fantastic! He answered all my questions and assured me that my personal belongings would be safe in their care.
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July 2024 by Tabatha Melcolm
Extremely, disgusted with this company. I talked to your driver face to face on my road. Tell him my husband is at the house waiting in him. I also let him know the road (which is a private dirt road is a little sandy but passible) to go when he gets to it. He says Ok he will check it out. Does Not even come down. My husband seen him turn around and leave no call to my husband. My husband tries to jump in hid truck to catch the guy he is gone before my husband can get down the road. My husband tries to call the driver and guess what no answer. My husband that call 1-800-Pack-rat to be put on hold. Needless to say we will never use your company and I will make sure anyone who needs storage knows this company is a complete joke.
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July 2024 by Justin Morrow
Wanted to give a shout out to another local business. 1-800-PACK-RAT. Jon Evans from the local Jacksonville office was able to accommodate us on short notice. We placed the order online Saturday, Monday afternoon it was dropped right off.
Wanted to give a special kudos to Mr. Evans. He was on time, professional, courteous, and had a smile on his face.
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April 2024 by Jon Evans
Great company. Service was fast and professional. Will use again.
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February 2024 by Michele McCollum
Great service, great price. Professional and courteous drivers and staff.
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January 2024 by Er Ayalew
Pack-Rat Moving Services provided exceptional customer service, prompt responses, and a well-coordinated move that made the entire process hassle-free.
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December 2023 by Concetta Walker
Choosing PACK-RAT Moving Services was a wise decision. The entire process, from booking to unloading, was seamless. The team's professionalism and attention to detail were impressive.
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December 2023 by Sirojiddinov Herrera
Thanks for Provide Best Service.
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December 2023 by Avtar Dhaliwal
Yes, they have overnight parking
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December 2023 by Jamile Peden
I am happy good service.
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October 2023 by Melissa Nguyen
I'm actually impressed. The dock worker unloaded 2 semi's in an extremely efficient manner!! Way to go and thank you for caring about your job.
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September 2023 by andy hayes
I have been rescheduled 3 times for pickup and today they just billed me and closed the order without picking up the container. It has been in my driveway for 2 weeks and no one had the common courtesy to call me to say they couldn't make it. I've called over and over and no one seems to know why or when. Now they don't even have my order to send someone to pick up the container and they want me to give them a credit card.
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August 2023 by Robert Kincaid
Used this company for a move from one house to a condo, this company when you try to call to get someone on the phone takes 3-4 hours before they call you back, At first everything was fine until the move to the new place, The packrat was delivered and everything was all over the place because it was tilted which caused more chaos. I have called to see if they can give me a window to have it picked up and I was told that they could not and I would have to pay an extra $50.00 to get a window which I advised I would not do that. Do not recommend this company for anything. Then when the guy picked up the empty container he called me a liar because I told him that the driver tilted the pod and everything shifted. He is and was a rude individual.
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August 2023 by Ryan Hullihan
Set up my packrat delivery date weeks in advance of my required move out date from my apartment. When it came time for packrat to deliver, they canceled and rescheduled for the next day. Come the next day, same thing happened canceled on me again and rescheduled for the next day. That put me past my required move out date of my apartment with no means of moving out. Was forced to sell all my furniture in order to avoid late move out penalties in my lease agreement. Spent too many hours on the phone with packrat service department throughout the process. They showed no sympathy to how disruptive these cancelations were to me. If you want to hire a company that does what they say they will do, look elsewhere.
