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October 2024 by Helen Whalen-May
Extremely professional emergency Vet clinic who take their job seriously yet compassionately. We know going in that it will be costly however to obtain excellent customer service is never a given. Thank you to the team at First Coast ER at Jax Beach, for taking such great care of my little guy with love and compassion!
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October 2024 by G Seymour
First Coast Vets were great. They gave my dog the best care while she was hospitalized. I appreciate all of their caring staff.
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October 2024 by Deborah Green
When we brought our dog to First Coast she seemed to us to be at deaths door, w large amounts of blood and bloody diarrhea. Everyone we met there from receptionist to technician to vet was kind not just to us but to our cherished girl. She got the best of care overnight and the next day we picked up a dog who was back to her old self.
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October 2024 by Mandie Abando
First Coast Vets and Dr Wilson took amazing care of my sweet old lady Kiki! She had large growth on her tail and we decided amputation was the best way to ensure she could keep living her best dog life! They took such great care of her and she’s doing so well post surgery. I can’t thank them enough for taking care of my girl!
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October 2024 by Amy Skelton
Excellent Veternarian, very knowledgeable, courteous and professional. The, staff was also very nice. My overall experience was good!!! I only wish their process was more effective. I believe the pet owners have the most valuable information and having to provide this information to a tech, who then relays it to the Vet, who then examines the pet in another room, who them comes and tells you what they think is not effective nor is it preferred by the pet owner. Too much information can be missed when having to repeat it multiple times and without having the pet parent present for the exam, too many things are left for interpretation. PLEASE consider changing this process.
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October 2024 by Chris Olmstead
I brought my puppy to First Coast Veterinary Specialists & Emergency after she choked on a chicken jerky treat, aspirating some stomach contents into her lungs. It was the closest place in Neptune Beach, and I trusted them to help her. However, that trust was shattered, leaving me feeling helpless and taken advantage of.
The initial interaction was fine; I was told they would take an X-ray and give her a sedative to inspect her airway. After waiting alone for what felt like hours, I asked a nurse if I could see my dog. She assured me I could once they were done, only to proceed vacuuming the floor for 15 minutes while I sat there with growing anxiety. Finally, someone came to update me, saying my dog was stable, with an oxygen level of 90, and that her airway looked clear.
But then, the doctor contradicted the previous update, describing her condition as dire and insisting she needed IV fluids and oxygen. When I asked to see my dog, I was told I could only after the nurse discussed my bill—a staggering $3,900. I noticed tests and treatments on the bill that hadn’t even been done. In fact, I caught the nurse messaging the doctor asking if they should add charges for IV fluids, which hadn’t even been administered despite the doctor saying otherwise.
When I questioned the charges, I was told I had to pay immediately or leave, and they even threatened to call the police and report me if I disagreed. They pressured me, saying if I wouldn’t pay, the state would take over and "give my dog the care she needed." My dog’s health was on the line, so I agreed, only to be told later that $600 was insufficient and I’d need the full $3,900 immediately. Thankfully, one person there helped reduce the bill to a sum I could barely afford, which still wiped out my bank account and required a family member’s help.
The entire experience was traumatic. I was treated like garbage, made to feel as though my financial concerns meant I didn’t care about my dog, and their bedside manner was appalling. I even witnessed deceased animals being carted out in front of me.
As a disabled combat veteran who served my country with integrity, I know that their behavior was unethical at best. I’ve since discovered that other pet owners in the area have faced similar experiences. If you love your pet, consider looking elsewhere. This place seemed more focused on charging as much as possible than truly caring for animals.
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October 2024 by Amanda Wilkins
While our pup’s test results were NOT what we wanted to hear, the entire staff and Dr Linden were wonderful! The front desk staff were easy to talk with and to get scheduled for multiple appointments. Dr Linden came in the room with a smile and a handshake, introducing himself and presenting the options clearly, while taking all my questions. I did not feel rushed nor did I feel like any question was too silly to ask. We had to leave our pup for all-day testing and the pick up was easy for this. We are not finished with our decisions, but I have confidence that First Coast Veterinary Specialists and Emergency will help us through all the hard upcoming choices.
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October 2024 by Staci Chastang
We received exceptional care that was quick and concise. Dr. Weldon offered the most conservative approach first, as well as all other options. Pricing was as expected for an Urgent Care/Emergency Hospital. We highly recommend First Coast Veterinary Specialists and Emergency!
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October 2024 by Star Fox
Very Professional Team
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October 2024 by Angie Marcum
Dr and staff very attentive. Helped my. Boston that swelled up like a ballon w hives.
Thank you for getting her back to normal
So quickly.
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October 2024 by Cristin Lindroos
The staff and vet took great care of Newton when he was possibly bitten by a pigmy rattlesnake. Newton is quite hyper at the vets and the staff was patient and loving to our sweet 10 month boy. Thank you
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October 2024 by Jenny Massey
Sam, the vet, was amazing! The whole staff and experience was amazing. They were so patient with my Elly and how anxious she was. She has bounced back so quick and is doing awesome! Can't thank you guys enough!
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October 2024 by Will J
Bethany was extremely well taken care of. Dr Wilson was great as her surgeon. Will go back and highly recommend.
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October 2024 by Natalie Palmer
Our little guy had to have exploratory surgery with multiple biopsies. Dr Wilson took her time explaining the surgery and answering our questions. The techs, nurses and entire support team were wonderful and caring.
We had 2 different vets refer us to them for the surgery, they both said First Coast was the best and we definitely agree!
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October 2024 by Mysterious Person
They were so helpful and friendly! I’ve had some bad experiences with emergency vet visits but my cat started urinating blood after normal vet clinic hours. They explained every possibly cause, my cat didn’t seem bothered by them in the least, and they even encouraged me to save a little money by taking him to his primary care vet for some tests.
