-
August 2024 by Andrés Chavarria
I am writing to express my extreme disappointment and concern regarding the subpar experience I encountered during my recent stay at your villa, which was arranged in connection with a conference organized by my employer.
Upon arrival, the property's exterior presented a positive first impression, but this was promptly undermined by the strong and unpleasant odor of toxic mold that permeated the interior of the villa. The subsequent discovery of a malfunctioning refrigerator, which resulted in significant water damage, only added to our distress.
While the front desk staff did eventually relocate us to an upgraded villa, the true extent of the issues became clear when I discovered an erroneous charge of $500 on my personal account. This was particularly concerning, as my employer had previously arranged to cover all expenses related to the stay.
Despite my attempts to rectify the situation through communication with the front desk, I was met with inadequate customer service, lengthy hold times, and a lack of resolution.
I am compelled to express my utter dismay and disillusionment regarding the egregious deficiencies in service, communication, and accountability exhibited by your organization during my recent stay. The litany of issues, culminating in the manager's reprehensible conduct and blatant disregard for customer satisfaction, has left an indelible stain on your establishment's reputation.
The manager's assertion that they had prior knowledge of the payment arrangements, yet still proceeded to charge my personal account, suggests a staggering level of incompetence or, worse, deliberate deception. Their belligerent demeanor, coupled with the front desk's ineptitude, has rendered my stay a catastrophic failure.
I demand immediate redress and a comprehensive review of your organization's customer service protocols. A senior executive, empowered to take decisive action, must contact me forthwith to effect a full refund, issue a formal apology, and provide assurances of meaningful reforms.
Anything less would be unacceptable and would compel me to share my scathing critique with a wider audience, including pertinent review platforms, industry associations, and my extensive professional network. Your establishment's reputation, already tarnished, hangs precariously in the balance.
I expect a swift and decisive response from a suitably empowered senior executive, failing which I shall be forced to explore further action to protect my interests and ensure that others are not similarly aggrieved.
-
August 2024 by Mike Gio
Extremely disappointed, all you smell is mold when you walk in. Not to mention the visible mold around the windows and the ac vent in the bathroom, breathing in mold spores is very dangerous... If you're going to come to islamorada DO NOT COME TO ISLANDER VILLA
-
May 2024 by Jeffrey Yablong
It is part of the Islander Resort but separated about 3/4 mile with access to all its Resort activities... beach, hit tub, bat and restaurant, kbasketball ayaking beach volleyball, etc.
Rooms: Comfortable sitting room with dining table, kitchen is adequate if you wish to cook for maximum 4 people. There plates and cups, several wine glasses but no wine opener, a pan, a pot, a coffee maker. Dishwasher and they provide dish and dish washer soap!
Nearby activities: Plenty of eating shopping boating water sports
Safety: Off the main road. Very safe feeling
Walkability: Very friendly for walking
Food & drinks: Near several eating options and bars by foot And many by car
-
April 2024 by Craig James
The experience was truly amazing I loved how you can walk outside and walk to the pool and watch the sunset every night. And beautiful setting all around
-
March 2024 by Richard Dobberstein
Allow me to share the harrowing experience and warn you from making our mistake.
Firstly - they renovated the units from 2 showers per villa to 1. This means that 4 people shared one bathroom the whole weekend.
Secondly - part of these renovations include removing space from the rooms such that the only way into bed is to climb like a child.
Thirdly - part of these renovations include a botched fire alarm installation. This is where things really get interesting, as the alarm first went off at 7am with no cause, and has continued to go off as they perform maintenance.
Fourth - any critique or question is met by a combative staff who will push the Buck and deny responsibility for any concern raised.
The unprofessional team and poorly thought out changes that they have made to the buildings (and not disclosed to those with existing reservations) is a pariah of a leadership team that does not care and accommodations that will leave you and your fellow travelers wanting for more.
-
March 2024 by Lily C-Y
Context: We stayed 2 nights on the bay side, middle of the week, adults only, out most of the day.
Plus: the rooms are beautiful, well decorated and reasonably set to accommodate a family staying in the townhouses. The location is great, the pool side isn't huge but enough, with a great view to look at the sunset.
Cons: the room we stayed in (104) SMELLED TERRIBLY. opening the door to enter opened us to a stale (moldy? water damage?) smell. The rug and couch were infested with small bugs that bit the ankles and legs of my in-laws when they sat in it. The fan in one of the bedrooms was not working. The second bedroom had its closet open to accommodate a TV, and everything was cramped too close to the window + window treatment, i could hardly reach my side of the bed. The bedsheet felt off: I won't go as far as to say they were slept in, but they didn't seem freshly put on the bed. Maybe they need replaced entirely
The fan, bugs and the smell were brought up on day 1 of our stay but were not addressed: my husband had to reset the fans and remotes when we came back at night on day 2 so that his parents could sleep in a ventilated room. The lady that was at the desk didn't seem to care and didn't offer an apology/commercial gesture when we checked out. She argued with a worker that offered to let us keep the badges we had a s a souvenir. For the price, this place completely missed the mark.
Rooms: If you can, do not stay in room 104 (smell, bugs, needs maintenance)
-
March 2024 by Leightyn
Pool is always dirty, ants everywhere, internet is REALLY spotty, trash in the bushes, bird dropping all over the pool and the chairs are never straightened, the resort part is really beautiful and kept up so I recommend staying there but the villas are forgotten and not kept up… VERY disappointing.
-
March 2024 by Meg Ward
Bayside has recently been updated, which is nice but corners were cut. The key access stopped working on us multiple times leaving us locked out with a nonfunctional key. Also, the dishwasher didn’t work which was unfortunate.
-
January 2024 by Jane Burns
Stayed for 4 days over the holidays. The kitchen was dirty, the pool and lounge chairs were covered in bird droppings. Went to the pool at the main resort and they were out of towels. The bedrooms are tiny with no room for suitcases. Management is completely unresponsive. Bayside is the forgotten part of the Islander resort.
-
January 2024 by Michelle E
Nick was an awesome transport driver for us as we stayed at the Islander Bayside. We definitely did not want to be driving on NYE, and Nick got us to all of our requested destinations safely. He made our hotel stay feel that much more comforting. Thanks Nick!!
-
January 2024 by Michelle Burke
Nick was an awesome transport driver for us as we stayed at the Islander Bayside. We definitely did not want to be driving on NYE, and Nick got us to all of our requested destinations safely. He made our hotel stay feel that much more comforting. Thanks Nick!!
-
January 2024 by Clark Hish
Great place to stay. Biggest bonus was Nick, our shuttle driver, that took us everywhere we needed to go. Awesome guy with a great sense of humor. Made our night, every night!!
-
January 2024 by Sean C
Nick was our shuttle service driver and want to give a shout out to him. Property and stay great as
-
September 2023 by Tessa H
In a nutshell, the villas side of the property is like the neglected redheaded step child. Here are the things I noticed during our short stay (I do have pictures if needed).-Chairs by the pool were broken, busted, dirty, falling apart.-Our half bathroom was half painted.-Bed was rock hard. No mattress toppers. Was given extra comforters which did not help.- I ripped my leg open on the metal on the side of sleep sofa as I was making the bed. I called and asked for bandaids and Neosporin and was told you don't provide medical care. I wasn't asking for drugs, I was asking for basic first aid care so my leg didn't get infected.-Right after check in, we noticed crumbs all over the kitchen floor along with the kitchen chairs. Kitchen cabinets were sticky & had food splatters. I asked for the kitchen to be touched up. They came in and "cleaned again". The crumbs were in the exact same spots after they left. The chairs were not even moved. I cleaned the kitchen myself at that point.-the stainless steel appliances looked like preschoolers just had a party in the villa. Also, the villa itself was very run down. It reminded me of something I would see on a college spring break trip.-Phone system did not work. Would get disconnected or would just get pure silence. Would take several attempts to try to get the person to request the shuttle across the street.-resort fee is ridiculous considering the conditions at the Villas. We didn't get a welcome beverage nor did we get two waters daily. We didn't even get more than 3 bathroom towels upon check in.-And on a sanitary note, pillows didn't have protective covers on them, nor were they double cased. Yuck!If you know you have a subpar property and it's about to be renovated, you really shouldn't charge full price especially when you have a nice property across the street.I have emailed and called multiple times about this and still have yet to talk to management, even though one was supposed to talk to us DURING our stay. There is literally no such thing as customer service when it comes to this "resort".I DO NOT recommend staying here.
-
September 2023 by Clayton Argyle
Spacious and open space. Great little heated pool by the bayside.
