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March 2024 by Haried Haase
Rachel was amazing love love her
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January 2024 by Gordy
I have always received great service from this bank.
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December 2023 by Grant Kees
Everyone is right, Keith sucks. Tried to open the account with him, but man, I’d rather stuff my money in a mattress than deal with him.
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September 2023 by Rhonda Merrifield
Absolutely the worst banking experience ever! Look at the manager, poor Keith is in over his head.Suncoast Credit all the way!
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June 2023 by Taylor Young
3 stars only cause I'm not a fan of Truist as a branch of banking. However. I'm fairly pleased with this specific one. Not sure why everyone is slandering Keith. Went in there to change a few things and get access to my mobile account and he was very helpful, polite, and even explained things when I didn't quite understand. Overall satisfied here where as I'm left disappointed at most other Truists'
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April 2023 by George harley
Keith Miller is the worst representative of your Institution I would never recommend it the absolute worst service ever. Even his own coworkers shake their head in disgust when they hear his name
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October 2022 by Tonya Cadle
The wait time in drive thru is ridiculous.It seems to have gotten at lot worse lately. Just today sat in drive thru line for 32 minutes just to make deposits. Always only 2 lines open. My time is valuable too!
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September 2022 by Joshua Shamah
4 out of 5 times I go here the ATM is DOWN (BROKEN or NOT WORKING). This has been like this for the past year. Pretty weird that the most basic function of a bank is non-operational. Do you not have enough money to fix your ATM? I don't understand. You're a bank. Would not recommend if you want your bank to have a working ATM.
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May 2022 by Bonnie Whitmire
If I could give 0 stars I would. SunTrust was great, then the merge happened. Bills didn’t get paid, hold times of over 2 hours and still didn’t get to talk to a human being. The bankers in the Inverness do not return calls or emails. Keith is rude and worthless, can’t even manage to do what he said he was going to do. If you ask for a supervisor’s contact information, they ignore the request. I closed my account because of all the issues and am still having issues after months of fighting with them. Worst bank ever and I have had some bad banks! It’s really a shame that SunTrust sold out.
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April 2022 by aqua blue
I have been with Suntrust over 18 years! The same staff continues to work at this branch since the change to Truist. My 2 only COMPLAINTS are: 1..stop asking me for my ID..You see me come out of the mgrs office to do a transaction at the counter and you still ask for my ID. I come in often & you should by now greet me by my name! 2..ATM area is dirty. Clean it up. GOOD: Truist keeps you informed of transactions. Staff at this branch are friendly & the mgr man (account specialist) in the 2nd office to the right from the front entrance is a Peach! He is fantastic!
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March 2022 by Kaleb
Keith is a pretentious individual. The staff is unprofessional and smug. Horrible communication. They think it's okay to play games with people's money. Their fees are robbery. Chase is much better, or check out other options like Chime. I would not recommend banking with SunTrust, or Truist.
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January 2022 by Tonya May
The wait time in drive thru is ridiculous.It seems to have gotten at lot worse lately. Just today sat in drive thru line for 32 minutes just to make deposits. Always only 2 lines open. My time is valuable too!
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October 2021 by Ing Sed
Worse customer service I ever had. Hold up your money for 10 days. Even if they already cashed the check at the other bank. Bank representative will insinuate that the check looks like home printed check even if it’s a check mailed from a bank. Or accuse you of possible fraud because they have never heard of that bank name, then refuse to call bank to confirm it’s an actual legit bank.
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June 2021 by Charles Schuman
Currently drive-thru and reduced lobby hours.
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March 2021 by Johnny Que
My cousin banked here. They open an account and close it then hold your money ransom for a month