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January 2024 by Steve Santen
What a great place to find furniture. Manager Ashley was very helpful and honest. We will return for more furniture when needed.
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December 2023 by Connie Albritton
Jest bought a new washer and dryer was delivered Wednesday put everything together and dryer does not work properly no heat check everything and still no heat washed clothes washer is perfect well call today and I will share more about my experience with you bought things in the past had great experience with them I’m upset about the dryer
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August 2023 by Margarita Otero
ENGLISH and SPANISH language.Regarding the purchase, it was a very good purchase, but when they delivered it to me on December 24, I was expecting a television to buy and Jesse, the Manager of the Inverness store, said that he would pick it up at the store. The seller, who I don't remember his name, had told me He said that he came in the delivery of December 24, 2022 and he did not come. Everything was for him to look for the one he had in use since the manager wanted to get out of it because he was going to set up new ones. Then my mattress gets a hole after three months of use and they gave me a piece of cardboard to form a little house and a thread to measure the hole in the mattress. When I send the photos the Manager Jesse says that unfortunately the mattress is not qualified to be changed and it took a very ugly attitude in a very difficult moment of my life that I would not wish it on anyone. And thank God I manage two properties, one of them I have a tenant who bought a piece of furniture from her and called her and she gave me a number that belongs to a Manager above Manager Jesse and in two days my situation was resolved without any buts or obstacles. Thanks for your collaboration Mr. Jesse but how Manager sorry to say is a 0.00.Regarding the Purchase, it was a very good purchase but when they delivered it to me on December 24, I was expecting a television that I bought and Jesse, the Manager of the Inverness store, said that he would pick it up at the store, the seller whose name I don't remember had told me They said that it came in the delivery on December 24, 2022 and it did not come. Everything was so that he would look for the one he had in use since the manager wanted to get out of it because he was going to set up new ones. Then my mattress got a hole after three months of use and they gave me a piece of cardboard to make a little house and a piece of string to measure the hole in the mattress. When I send the photos, Manager Jesse says that unfortunately the mattress is not qualified to be changed and he took a very ugly attitude at a very difficult time in my life that I wouldn't wish on anyone. And thank God I manage two properties, one of them I have a tenant who bought furniture from her and I called her and she gave me a number that belongs to a Manager above Manager Jesse and in two days my situation was resolved without any buts or obstacles. Thank you for your collaboration Mr. Jesse but as Manager regretted to say it is a 0.00.
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June 2023 by Dianna
My husband and I just bought a new house in December. We were extremely Happy with our buying Experience. We happened to stop in and look around at the Inverness Location. We were greeted by Sales Associate John. He was very pleasant, he was very down to earth and happy to help. He knew that we were just looking around on our first trip to the store. We told him that we were in the process of buying a house and we were looking to furnish the whole house once the sale was complete. He had the patience of a saint. He listened to our ideas and was happy to shared his expertise on pieces that he felt might be what we were looking for. When it came down to purchasing day he spent hours going through our order peice by peice to ensure our order was correct. He was very thorough and made this experience such a stress free experience. Delivery day came and a VIP Truck showed up with the two of the hardest working delivery crew we had ever seen. They put everything together and made sure we were satified with everything. I would recommend this location an this team to anyone looking to buy furniture. They truely are a dream team to work with. We love our furniture & we loved our experience. We couldn't think John and his team enough for making this such a positive experience during one of the most stressful times.
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June 2023 by tama bergwerff
Very happy as always, have never had a bad experience, staff always friendly and their to help, another happy experience and new couch ?
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May 2023 by Christopher Fischer
Just bought a new couch. Amazing Customer Service from the sales women Ashley. She was very knowledgeable and She answered all our questions plus gave me a military discount which basically paid for our delivery. So my wife and I are very pleased and can’t wait to get our new couch in 4 days! Thanks Ashley!
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December 2022 by Sheri H
Arturo the salesman was FANTASTIC & made our whole shopping experience easy & fun….THANK YOU ?
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December 2022 by Cooking with Karen
I found my blue/grey leather couch and love seat!
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November 2022 by pamela miller
Your company was very patient and helpful with our family and our indecisiveness.
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November 2022 by rhonda sehorn
Love ? my chaise lounger! Nice staff!
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October 2022 by Zunilda Royals
They staff at Badcock are amazing, honest and very helpful. Highly recommend you to visit them if you are looking for any household items
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October 2022 by collette sabin
Very friendly and very professional. They explained things perfectly. I would recommend this store!
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September 2022 by Sandra
We bought our sofa and a few other pieces 2 1/2 years ago. The salesman encouraged us to purchase the protection plan. Everything is covered after the manufacturer warranty ends. Plus if we don't use it we get store credit for the cost of the protection plan. The spring broke on our sofa. We called the number for our extended protection plan. Our appointment was set up. The service man was on time, knowledgeable and courteous. We will definitely use Badcock in the future for our next furniture purchase. Thank you for your awesome service.
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August 2022 by Michael LaRose
Devon was exceptional. She is very Kind and knowledgeable. Devon is a great asset to this store. I will recommend everyone. Don’t chance Devon!
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July 2022 by Alieschia Dewaine
Went to look for furniture since we just moved to the area. The man working will not name names. Was extremely rude. We stayed what we were looking for and started to look around only needing a few things. We were told to go across the street to habitat for humanity or the thrift store because I was unsure of the prices compared to other stores. Will never go back, we have never had anyone in customer service treat us like this and be so rude. Went to Ashley and was treated like a human being. Got the same stuff better quality and cheaper then what I was going to spend there. Very unfortunate to have such a disrespectful person ruin your store name.