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“I had just changed my number a few weeks ago because of persistent robo callers who never leave you alone. After a few.
Weeks I gave my number out to get dental insurance.And they started bombarding me And I got over thirty calls. I stopped at the store and joe the manager was Very friendly and responsive to my need he saw.I was stressed about all the calls.I even joked about when you cursed them out they probably call you more! He went to The App and quickly Made it wearily my contacts can call me And he was very proficient and professional. I give Joe and the store 5 stars.And when I need to buy a phone in a few months I am going there/ If the Viera store told me they didn't know a thing about it.And when you call the customer service number , they were clueless about As well And I had changed my number twice In the last three years because of this problem great job joe! 5 stars!”
“I had issues with my Google account the Verizon rep was helping me and got more progress then I did. Even tho he didn't need to do it he ended up helping me! Appreciate it”
“Chris was the gentleman who took care of me. He was so knowledgeable about everything he was doing. Went out of his way to help me in so many ways and was very patient and didn't hurry on taking care of me even though other customers waiting. You don't find service, anymore, like he shows. Just wish their were more like Chris. Can't say enough good of this guy!! Thank you Chris if you ever read!”
“I have lived all over the US and this is hands down the best phone repair shop I have ever been to.I went to Total Mobile because my IPhone charging port was broken and I could not charge my phone. I had to leave the next morning for a business trip and desperately needed my phone to work.I received excellent customer service and they fixed my phone astonishingly fast same day. Nicest staff ever. This will be my go-to shop for all my phone repair and purchase needs. Don’t waste your time going anywhere else.”
“I'm very very satisfied with everything they did for me, helped me with all phone transferring & showed me everything I didn't know. Thank you Heather & Veronica”
“My girlfriend and I came in just before closing to replace my work phone in an emergency. Matt and Jaime stayed there patiently and helped us far longer than any employee should be expected to. Thank you guys very much”
“I had a great experience yesterday evening. The lady Veronica is super helpful. I was having a hard time getting my phone set up at home so I went there and and she got me all set with my new Boost iPhone”
“Old phone problem. Diagnosed properly. Trusted her bought a new phone. Once transaction an upload complete good buy. The associate ended up completely my new phone set up”
“Manny and Alexa are the best in the business hands down . They are very knowledgeable respectful and patient. I suggest everyone go to this location if you want great costumer service. Don't go to metro. Or T-Mobile”
“Dealt with Kylie in the store, she was very knowledgable and helpful in assisting me with my purchase. Her customer service was top notch compared to the other locations. This will be the new location I use for my ATT needs and I will recommend this location”
“Went here to get my iPhone watch fixed they fixed the screen and helped me with a few other things . They actually are the best when it comes to customer service they go above and beyond everything to help you and not 1 time did they try to finagle extra money out of me like most places do when it comes to women that need help . I’d highly recommend them to anyone that needed help with phone or watch service. I’d give them 10 ⭐️⭐️ if I could.”
“Olivia and Katherine were the absolute best. I came in with a broken phone and Olivia gave me options along with features of the different phones. I’m team Android for over 20 years and decided on iPhone. Olivia took the time to explain all details and answered my many questions. Katherine has the same phone as the one I purchased and gave me a tutorial on hers while mine phone was transferring data on the new. They were both very welcoming!”
“Aaron is amazing! He went above and beyond to help get my new phone started and made sure all was taken care of before I left the shop. Highly recommend this location”
“Everyone at the Norfolk Parkway Store is wonderful and extremely helpful. I've never waited to be assisted, and they are always so knowledgeable about all the phones and products. I came in to exchange my phone, and the rep was quick and efficient in reviewing my account and detailing my options. I told him I had a specific amount of time, and he managed to do all that was needed within that time frame.”
“I didn't have to wait too long to get a service rep. They were all busy helping other customers. But I came in with a problem with a cracked 13 Pro Max and walked out with a be improved phone plan and an upgraded phone to a 15 Pro Max. Customer Service is always 100000 when I come here.”
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“Robert was excellent in dealing with us. Professional, courteous, knowledgeable, and friendly. The best experience We have had in purchasing we have had. Robert is an asset to Verizon. Thank you Robert.
John and Alana Borraggine.”