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December 2021 by noah w.
I called to make a appointment 3 days ago they were booked out I have a trip coming up I desperately needed a alignment they got me in the books for 1 I show up at 12:40 and they said I will need you to drop it off I said what's the point of a appointment then if you cannot honor them buying a lifetime alignment for this to happen everytime no thanks dropping it off is just word for I'm to lazy to get it done when I said I would btw it would've been a 5 hour wait just for a simple tire alignment also I had work reason why I made the appointment in the first place thanks for nothing
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June 2021 by Madison C.
Considerable one of the worse places I have ever received car service from. We dropped the vehicle at the appointed time of 0900 and told 1 1/2 hour wait. After 3 hours of waiting I simply asked what was the status of my vehicle and was replied with your next in line. It will be done in 2-3 hours. When I asked why we have an appointed time and an estimated time of fixing, but didn't even receive the correct help in a timely manner he stated that the flow is slow and you're next. (After everyones lunch break of course) Some of the worst service and overcharged prices. I will never return to this Firestone and hope whoever uses this business understands the risk. P.s. to be on a military installation I would believe they would take pride in the work they complete or the service they give. I guess my mistake for believing in honesty, pride and decency. Update after the 6 hour wait before my car was finished. Driving a mile away from the business the tire pressure light came on. Which should be impossible after my vehicle had 4 tires replaced moments ago. Considering the business closes in 2 hours I was told to call tomorrow to see what time I should return so they can fix what-so ever is wrong with the new tires now. It was like waiting in a mini nightmare for my whole Friday and now my Saturday.
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November 2020 by Charles W.
Never been a fan of this store. So I needed a new battery and instead of replacing the correct one for my truck they gave me a sub without asking me if I was okay with it and then charged me $236 for it. I had to call back and ask if this was a normal practice for them. Of course the manager said they called interstate battery and they said it's not in their data base but on some catalogue. I looked that battery up on their website and found that it's for a car not a truck. So be careful what you get done here. I wish they would remove this company from our installations.
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November 2018 by Genny K.
Horrible service on Hurlburt Field AFB, Saturday Nov17,2018 02:27 P.M. Work Order 102736. Went in for a tire check on my car. Nail was found in tire, according to the position of the tire it was not repairable. I was asked if I would like to order a new tire to replace the damage tire. my response YES PLEASE !!. I was not given any paper work that the order would take place I was skeptical about not having an invoice I left everything in Firestone's hands. I was asked to call Monday to ensure the tire had arrived before my drive over being that I lives 40 miles out. Monday morning on Firestones web site I made an appointment for 11:00 A.M. I received a confirmation via email. Around 09:52 A.M. I spoke with the female employee she stated the truck was in but they had to make sure the tire was on the truck, & that she would call me back in 30 min. After 45 minutes I called back. I was told that the truck was not in & that I would receive a call as soon as the truck arrived with the tire. Right now it's Tuesday 11/20/2018. I have yet to receive a phone call. As a customer of Firestone for over a decade this is by far the worse CUSTOMER SERVICE EVER.. THANKS FOR NOTHING !! APPALLED @ SERVICE ON A MILITARY INSTALLATION..
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November 2018 by G W.
I'm only giving one star because I have to rate them. Otherwise I'd give zero. I will never go here again. Went to get my tires checked after having a low pressure alert. They said they checked all four tires, no issues and recommend I replaced all four (quoted me $980!). I got a 2nd opinion at Walmart Navarre. Walmart tells me that they found a nail in my tire which someone had already circled. They said whoever I took it to prior actually marked where the nail was and left it in there. I can't believe how dishonest Firestone was. Save yourself from getting ripped off and go somewhere else.
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October 2016 by Grant Gallagher
Great convenience but out of stock too often
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March 2016 by Deanna
Clean and has always been working when we've visited, unlike others in the area. They've always had the videos we were looking for.
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December 2015 by Ozias Sanchez
There was not a lot in their selection that I was a huge fan of.
