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November 2023 by Julia Curcio
Just recieved my 2 queen beds , and the 2 men were so nice and took my old beds and cleaned up , and took all the garbage !!!
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July 2023 by Zach M.
Overall pretty disappointed with my experience here. To sum it up, my new couch has been broken since it arrived, and it seems like Rich Bedding gave up on fixing it. More details below:In Early April we bought a new couch and recliner from Rich Bedding. The recliner was fine, but a couple of the seats on the couch was catching and grinding every time we reclined/declined, making us pretty much unable to recline with them as it was tearing the cords.After calling about this, they sent someone over to take a look, and to their credit, pretty quickly. The person that came to fix the couch just wrapped up some wires, claimed it was just the velcro, and left. This didn't help at all.After realizing this, I called again, and they worked on replacing it. About a week later, a replacement came and they brought it over. It seemed to work fine at first, but by the next day I realized that all of the seats on this couch were having the exact same issue.After this point it seemed that Rich Bedding had given up. I called several times after that, at first asking for a refund, which they would not do. That's fine I guess, so at that point I wanted to try and get it fixed/replaced again. At that point they kept claiming that the manufacturer could fix it and told me to call them. I called in circles several times between Rich Bedding and the manufacturer, both of whom claim the other is responsible for the repair.It's been about 2 1/2 months since we first got this couch and we have yet to have functioning reclining seats. I've also yet to hear from either party in the last 2 weeks. The latest update I got from the manufacturer reads like this:"I have reached out to the retailer and unfortunately I will be moving forward with locating a retailer in the area who will be willing to assist with getting the replacement on the piece you are needing."To me this implies that they can send me a replacement, but Rich Bedding will not work with them, and they have to find a new retailer to help. It seems odd that I have to work directly with manufacturer at all, what is the point of going through a local retailer at this point?
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April 2023 by Jana Brown
Unbelievable service, don't remember the gentleman's name (said he has 3 cats - I have 2), but working with him was a breeze and he was able to arrange to deliver my bed the same day. Saved me. THANK you
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July 2022 by Patrick McFaden
Bought a mattress and box spring from Rich Bedding in March and was very pleased with the product and service. After a bit, we decided the box spring made it too high to comfortably get in and out of the bed. We went back to the store, and the owner, Bobby, was there and agreed to exchange the box springs for a low profile model. This is a step out of the ordinary for them but they were willing to work with us, and we greatly appreciated the great customer service. We will definitely be back to check out some of their other items!
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December 2021 by Tammy Pritchard
Very competitive overall, no stress enjoyed the purchase as everyone was so warm and friendly
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August 2021 by Jumpin Jimmy
Very knowledgeable sales person and very positive. Good experience.
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May 2021 by Lisa Demicoli
I highly recommend them Very outstanding and honest company Bobby and the rest of them are absolutely wonderfulI would like to thank Bobby and everyone at rich bedding my son got into a bad dirt bike accident broke right arm broke right knee has a concussion absolutely not mobile they donated adjustable bed I really appreciate everything you guys have done for my family and I thank you.
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April 2021 by Dan Beam
They are so friends and helpful. We got a great deal and they even closed the store for a little to deliver our furniture that same day. They even put it all together for us. Love the customer service.
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March 2021 by Alexis Boynton
These people are amazing!! The guys who dropped off our bed today were super helpful. Great place to buy from I would recommend them to anyone in the future!
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January 2021 by Frances Wanchick
Lots of nice furniture. Bought a queen bed and it was delivered for free, 2 days later.
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January 2021 by toy Roy
Outstanding Swift and Professional Service. I like them so much I bought two
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January 2021 by michele greber
5 star wonererful. Pleasant
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November 2020 by Jessica Hood
Thank you for helping me pick out the perfect bed. My only complaint is that it kills my motivation because it's so comfortable. Very nice service and very pleased with the quick delivery. The delivery guys were very professional.
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May 2020 by Tristan H.
Awesome service. Needed a new living room set. The manager helped me pick out exactly what I wanted and at a great price. Also told me they had free delivery and set up, which really threw me off guard! Very grateful for this place and I'll definitely be back to redo my next room !
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May 2020 by Debra B.
I recently purchased a power bed split king from Grant who is the best sales person ever and had the greatest experience. Once the bed was home my husband who is not well could not get out of the bed. David who delivered the bed came to my house with the most amazing bed rail which he made specifically for this bed and installed it. David is an asset to this company. This is my 3rd purchase from Grant and I must say he is extremely customer service driven. He cares about you and not just the purchase. If it's not right he will make it right. Very hard to find in today's world. My compliments and gratitude go out to all at Rich's Bedding.
