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July 2024 by Linda Vennette
Coming from Tracfone and the assistant manager Kalie was such a pleasure to have! I got a deal on the IPhone 12! Very happy customer ☺
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June 2024 by Tracy Rhode
Kaylee was so helpful and a pleasure to work with. I wish I would have dealt with her sooner instead of dealing with the Ocala store. She was so knowledgeable and willing to take her time with us. I would highly recommend going to see her if you need a plan
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June 2024 by Ac Money
Useless as usual!! ?
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April 2024 by Julie Powers
Horrible customer service.
I called and had some questions because I’m thinking of transferring from a different company over to Metro. The woman was unbelievably rude. Like do you want new customers?!?
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February 2024 by Brent Jones
This place is run by scammers. Don't go here unless you want to get ripped off.Edit from owners response: No you don't understand. The girl that works there is lying to people and scamming them. She should literally be arrested for fraud. She added a tablet to my account after charging me $200 for a phone that should have been $100. She claims that everything that came with the phone is a gift and it wouldn't have made a difference to the price which is a lie. She also told me that I could take the tablet off the line after a month which is exactly the opposite of the truth. After a month they won't let you.
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August 2023 by Bobby G
Great service
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August 2023 by leesa trudeau
They are expensive and do nothing for free.
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August 2023 by Kimberly Morris
austin was great. super friendly, also got me a great deal on a phone. overall great experience.
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July 2023 by CC
I like metro service a lot, but I don't appreciate this particular store. I was charged $60 for a case without asking, which i did not want, and i asked if the phone came with a charger. I was told yes. When i got home there was no charger only a cord. I called metro directly and got credited for the bad experience here.In reply to the owner, as I stated metro company (not your store) has rectified and credited me 2 free months of service for the horrible treatment by your homossasa store. Always call metro directly. Also, They told me I was entitled to a free phone upgrade and they mail it directly to your home. Which the woman in your store definitely did not mention to me. I told her I lost my phone and she said to wait a month before ccalling and cancelling. How obsurd!!
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June 2023 by Cathy Petty
On or about May 28th I went to get a new phone. They sold me a party speaker didn't ask me if I wanted it I assumed it went with the phone and then they also sold me the adapter that you plug into the wall to plug your charger and I have tons of those I didn't need one this is about $50. The phone cuts off all the time mid-conversation. I called 611 the girl listened to me and let me talk to my supervisor and then all the sudden recording of a Spanish word speaking in Spanish came on. I don't speak Spanish. If this is the way you operate your business I want nothing to do with Metro. You sell things to people that don't know any better just to make an extra buck. I will be going to another carrier
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March 2023 by Fan4VR !
new guy behind counter 2 weeks trying to be nice understanding get home with my stuff he ddnt give me my box for new phone it had new charger not my bad for not checking my bag called back tells me" I must have dropped it n parking lot ", and he couldn't find it in store...yeah there were enuf people in strip mall would hv told me if I dropped it, he ddnt put it in bag ....customer always right ...and he ddnt give it to me and that was after I was there 2 hours
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March 2023 by Justis Vondervor
a BUNCH OF ROOKIES never have any real representative to assist in your problems! ALWAYS A WASTE OF TIME
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February 2023 by Trish Hutchinson
Loved the staff very nice an understanding and they helped me get what I needed ..
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January 2023 by Cindy Mcfarland
It is not MetroPCS. I've been with them since they opened. It is the guy that works at the Authorized dealer Store. I don't know if he's the manager but he is so rude and disrespectful! The store in Crystal River Florida. It's the closest from Homosassa. I changed carriers because of my encounters with him while I was going through Identity Theft and Hacked. This guy is like ice and didn't want to hear it, just wanted to sell me another phone. Google gave me a verification code for a free phone.He wouldn't even look at it. He likes to argue, he's right and that's that. I enjoyed MetroPCS before I moved here and encountered him.
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September 2022 by Kimberly Mansfield
Great costumer service. Love my services I get with my phone and home internet. Great prices too.
