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February 2024 by Yara O.
Terrible! I was waiting in line for over 30 minute, someone walked in after me and they assisted them first. I advised them that I was there first and the employee replied she was here way before you she left and came back. Mind you the other employee in the back had already assisted someone else that also walked in after me. Only when I mentioned that aloud and that I was only there to literally pick up a phone did they begin to assist me. Not only that but the phone I was there to pick up was not available and they simply told me to call customer service, they offered no assistance at all. It is unfortunate when you are spending thousands of dollars on phones you are treated this way. Extremely disappointed in Verizon and their lack of respect and customer service.
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January 2024 by Kentoria Grant
Went in with an issue with my phone, Antonio’s customer service was exceptional ! I truly appreciate him with his knowledge and expertise to help me with my problem ! Thank You Antonio !
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January 2024 by Sharon Bell
Very good
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January 2024 by Sean C
I came in looking for a new phone and the staff took the time to help me find one that fit my budget. As you can see from pfp im very satified
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January 2024 by Cosme Alvarez
Antonio was very helpful we were in n out in less than 30 minutes
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November 2023 by Cynthia Thompson
All the sales personnel are awesome keep up the good work best team every
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November 2023 by Yessenia Diaz
If I could zero STARS!!!This store doesn’t abide by their store hours. I went at 6:30pm one night and the door was locked, 30 mins prior to closing. The lady looked at me through the window and put her head down to ignore me. This morning I went again at 9am(opening time) there was a line of 5 people so I came back at 9:30am the store still wasn’t open. I came back at 10:30am STILL NOT OPEN!! there were no signs or updated store hours on display.
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November 2023 by Edaivin Peraza
Worst experience ever. First, they only have 2 people there and a waiting time of one hour and a half. Second, the lady was helping other customers and yelling in front of everyone what type of phone I want and how much I would have to pay. I just decided to leave and I am going to try tomorrow in a different Verizon.
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November 2023 by YOEL305 PRIETO
THIS IS FRAUD!I WAS TOLD I WAS GOING TO PAY $125 A MONTH FOR 3 PHONES.NOT ONE TIME HAS MY BILL CAME TO $125 .I GO TO THIS PLACE EVEY WEEK!AND NOTHING IS BEING RESOLVED.THIS IS FRAUD!
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October 2023 by Tanya Peacock
Beware of this place. They are an authorized Verizon reseller and not actual Verizon. I asked for a simple number port that did not happen. They did not set up the line properly and at the end of the day I had to call Verizon’s customer service number to get it resolved. They refused a refund for their setup fee, which I’m being charged for ON TOP of the activation fee. DO NOT utilize this business.
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September 2023 by g
Antonio is amazing! He helped me and supported me through getting a new phone line and any questions I had. He’s was so kind and helpful. Everyone there has great energy and I’ll be sure to come back to this Verizon.
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July 2023 by G T
Very unprofessional, never answer the phone. The manager is never in the store, I’ve been told by employees he’s always “out doing drugs”. Overall all employees are unprofessional.
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June 2023 by Fani C
i’ve heard amazing things from verizon which lead me to switch over from a different company, i did a trade in, and the phone traded in was worth over $800, it’s been months now and every time i call verizon they say the phone has not been put into the system . Verizon has advised me to take this to corporate, but since this specific Verizon store is a private owned store i can’t do much. i’ve asked the employees for the number and they’ve denied giving me the number. for this i would have stayed with my previous phone company i’m extremely upset i’ve had to come out of pocket every month for a phone i am not supposed to be paying out of pocket due to the fact that i did a trade in. what happened to the phone i traded in?
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June 2023 by Gigi W
Very unprofessional, never answer the phone. The manager is never in the store, I’ve been told by employees he’s always “out doing drugs”. Overall all employees are unprofessional.
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May 2023 by T C M
I got awesome support from Chris!! I was actually in an emergency navigating traffic without a GPS and many other issue and nuisance all converging into chaos - very dangerous. But Chris saved the day in five minutes. Highly recommend. Many blessings, Thom
