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June 2024 by Raul Perez
Store is clean, staff friendly and helpful, also has great selection to chose from.
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June 2024 by Nathaniel Van
Was able to download app to make a purchase online and was allowed to pick up item before the required time frame.
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June 2024 by Celina Gonzalez
This was my original review: "Customer service is EXCELLENT! You're not just a stranger here, staff develops relationships and are always willing to listen. They're also better educated on pet care than in other stores."
However, in the last couple of years, I feel like this store lost alot of what made it special. There seems to be a high turnover rate... because I no longer see the same, loyal employees who were friendly and helpful.
There also seems to be alot stocking issues. More and more I am having to order my cat and dog food at the South Dade (sometimes Kendall) stores... or Petsmart.
Sometimes you'll want to place an online order for in store pick up.... and it'll show out of stock... but when you call, the item is indeed in stock... just not updated in their systems.
It makes me sad tbh... I have always loved going into the store to shop... These days I find myself do curbside :-/
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June 2024 by David Enrique Muñoz Oropeza
Excellent place to buy things from those who welcome you with joy when you get home from work
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June 2024 by Ruth Diaz
No customer service ,were very unfriendly with my dog having nail clip. This is the store located at the mall ..
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June 2024 by Fernando Ortega Jr
It's a good place to look for dog food and supplies but sometimes they can have some items out of stock for a while.
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May 2024 by Alexander Margolis
Customer service is great and helps you find everything you need. The Cashiers however can change their attitude a bit but overall the store also has everything you need and if not you can order it through them at the Store and can be shipped or picked up the following day. There is a guy at the Aquatic area that helps out so well and is very nice. I forgot his name but he wears glasses. Very intelligent and knowledgeable on all products.
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May 2024 by Diana Robledo
The staff that works there do not take good care of you.
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May 2024 by Geo 3
Great staff, clean store and plenty to buy for pets of most kinds...!!!
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May 2024 by Bob Perez
I feed stray cats. A stray who had a litter of two AND that same mother adopted a third newly born kitten from an unknown mother took to her as her own. Well, that mother who totally stole my heart was killed by a pack of dogs. My wife and I adopted all three kittens. This store was the only one who had kitten formula in stock. I am now a very happy customer!
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May 2024 by Jorge H González Rodríguez
Good attention.
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May 2024 by Jonathan Hernandez
I arrived 10 minutes before closing time. I was welcomed and assisted. Always a pleasure.
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May 2024 by Christy Sturtevant
I was able to find everything I needed/wanted. Spent more than I wanted, but my fur babies are worth it.
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May 2024 by Fabiola Munoz
It was very friendly and quick.
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May 2024 by Mery Battaglini
The best attention for my dog
