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February 2024 by Robert M.
If I could leave no stars I would. Active duty military on orders in the area, unfortunately my car suffered a leak and I need a car for a few days. Made a reservation at the homestead branch on Mowry, went to pick up and complete the reservation and was told I could not rent a car as my license was expired. However, I am active duty, on orders and my license remains in effect while on active duty until 60 days after separation with my home state. I have never had any issues renting prior to this and the assistant manager, Michael Guerrero, was rude and dismissive, with a lack of the companies own policy regarding this. My credit card, license and active duty military were presented and they continued to state they have no proof I am active duty. I even offered a copy of my orders, to no avail. Now I am stuck in this area without reliable transportation till Wednesday. Thanks for the great support and I will be sure to share this experience with others I serve with to avoid using enterprise.
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February 2024 by Elsa
I used them through Gieco Insurance while my car was getting work done. They were able to get me a car last minute (it was a Monday afternoon so that helped). They picked me up from the body shop and took me to their location. The check out process was smooth and quick. The car ran fine, it had annoying lane correction features though and the breaks were squeaky. The return of the car wasnt as smooth. I spent an hour trying to call the store to ask about the drop off process and no one answered. They were closing when I went to leave the keys. Apparently if you drop off the car after their office hours they automatically charge you for the next day FYI.
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February 2024 by Charcity Char
Although it was last minute they were able to get me a car. The $300 deposit I feel is Excessive but hey it’s their Policy. I was told it would be seamless and 10-15 minutes but I was there almost an hour waiting. (I advise if you have something to do, do it before going). I got the car on a quarter tank of gas and it was very dirty as the rep behind the counter was alone that day. The tire light was on before I left and they filled it with air but by the time I came back the light was back on. The only thing I was really satisfied with was the rep. He did what he could and was super nice. I blame enterprise for not having more associates. Thank you
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January 2024 by Ed M.
We rent from this location many times. great customer service. Even when in another state they were able and ready to help us with our rental. Awesome
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January 2024 by Paola Cevallos
Great service, Jose Brito was very helpful.
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December 2023 by Giovanna L.
Extremely unprofessional. My brother and father were the first customers in the facility waiting to pickup a rental provided by our insurance company and they were ignored by the staff. They could clearly see the staff members not doing anything sitting in the back of the establishment & When they did receive help they were racially profiled by the assisting staff.
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December 2023 by Jose R. Cordero (Joseph)
The most irresponsable company ever deal with.Reservation was made 5 days in advance by my insurance after a crash and they didn't have a car for me at the time to pick up. They promised to call me before 12pm to go get a car after my Reservation was supposed to be at 8amBut they never call until to day i still waiting...
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December 2023 by Christos Christidis
Car ran horrible. Service engine was on, car had no brakes, and it said collision on the dash to call for tow. I called the enterprise office and they said that’s just a sensor and the car was fine to drive. However, the car ran horrible and when you hit the brakes, it was an unbelievably loud sound. Can’t believe I got charged to rent a piece of junk.
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November 2023 by Dennis Pollard
My experience with Jose at the Homestead,Fl. location was great, he was very good at making sure everything worked out for me after returning my rental car.
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September 2023 by Melodie Peirsel
I had a good experience at this Homestead location. The reservation theough my insurance went smoothly. My rental period started on August 29th, and my first car smelled strongly of smoke and one tire had a slow leak, needing inflation after every drive. I returned the car after one day and they exchanged it with no problem. The second vehicle had no problems and drove very well. The service was friendly and knowledgeable. The rates were reasonable through insurance. Thank you to Cristhian for all the help!
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September 2023 by Robert Lageyre
Overall experience was excellent, very quick process and staff extremely knowledgeable. The return process was also great!
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September 2023 by Garcia 2231
I missed my opportunity to rate my last experience at this location and I was really sad because it was truly a great one ! Particularly Chris ! I told him I was in a hurry like emergency and I needed my rental traded really quickly as I had a notary on her way to my house ! He assured me the car would be ready. And when I got there he was already bringing the car down for me and I just had to sign the new agreement and I was on my way! Chris is amazing! I’m so sorry I couldn’t leave an official review but I wanted you to know your work did not go unnoticed and I really appreciate it!!! Keep up the great work !
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September 2023 by Victor Cabrera
Everybody in the office were courteous and helpful! Victoria, Hector, and Karen are absolutely amazing and because of this excellent staff, we will be coming back to the Cutler Bay office!
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August 2023 by TommyJ Spence
Good experience over all. I booked and picked up my car on the first day this location was open so it was a little hectic. Everyone was still polite, professional and worked as quickly as possible. I would certainly recommend them for your rental car needs.
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August 2023 by Luis Sanchez
Not glad at all since I still have been charging by Enterprise in my personal account for several toll charges after more than one month I returned the rented car. I called the customer service they don't have consistent answer. I will decide for a different car rent company next time
