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January 2025 by Monica Bryant
They be on bullshit and they don’t help people like they should and the man with the curly hair and tight pants he seemed that he didn’t remember me When he told me to come back on The six of December, and when I did that he didn’t help me he gave me to someone else and they took the money back from my account when I went to withdraw money cause he said that the money will be available on the sixth And now they took my money from my account and gave me some bullshit ass receipt
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December 2024 by Michael Falu
LAZY PEOPLE........ TRIED TO OPEN A CHECKING ACCOUNT ON A TUESDAY AROUND 2PM WHEN THE BANK WAS ALMOST EMPTY AND I WAS TOLD BY THE STAFF THAT THEY COULDN'T HELP ME BECAUSE THEY HAD NO SPOTS AVAILABLE TO HELP ME. 😂 THEN IF THEY GET LAY OFF THEY COMPLAIN BECAUSE THERE ARE NO JOBS!
HORRIBLE EXPERIENCE! Homestead Branch on 288th st SUCKS!
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November 2024 by Miry Alvarez
**Unpleasant Experience**
I recently had a frustrating experience at this Chase Bank branch that I feel compelled to share. During my visit, I interacted with a cashier named Laura M, who was not only unhelpful but also quite rude.
Initially, I requested a cashier's check, but due to an error on her part, the check needed to be redone because she wrote something incorrectly. She then asked me to write on the back of the check but didn't specify where I should write, which added to the confusion.
To make matters worse, Laura ended up doubling the amount by mistake, and now I have to wait up to 10 days to get my money back. This entire experience has been incredibly frustrating and has caused me significant inconvenience.
I believe that customer service should be a priority, and I expected much better from Chase. I hope my feedback leads to improvements in how customers are treated and that such errors are managed more effectively in the future.
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September 2024 by Shane Walker
WONT ANSWER THE PHONE!!! I HAVE CALLED MULTIPLE BANKS REPEATEDLY AND NO ONE ANSWERS, CHASE CUSTOMER SERVICE IS HORRIBLE
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August 2024 by m m
Worst bank ever.
Too many people , not enough staff.
Just to make a new account you have to make an appointment online for a joint account. If you try walking in , you’ll just wait hours !!!!! Worst bank customer service.
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June 2024 by Antonio Prieto
It has a lot of professionalism and customer service. That's my experience so far, I'm a new customer.
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June 2024 by jorge piedra
Today I visited this branch and received excellent service, thank you for resolving my problem so quickly.
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May 2024 by danys roca
This Chase branch is without a doubt the best, I have 2 Chase banks near my house in Florida City and whenever you need to resolve something on Saturday they can never assist you and they tell you that if it is not by appointment they will not assist you and they will not do nothing to help, however here they always solve you and treat you so well that you are very happy with this bank, I recommend it.
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May 2024 by lauren caabeiro
Instead of engaging with us respectfully , Julio was extremely rude and condescending. It is inappropriate to speak to guests you just met in that manner. Fortunately there are
other branches nearby to visit!
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May 2024 by Juan Varela
Very satisfied with the service that Arturo provided as well. He explained everything in detail and the process was smooth and professional. Thanks
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April 2024 by Elizabeth Ramirez
Well, I've been there 5 times, my friend is waiting for her card and it never arrives, it's unfortunate.
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April 2024 by B. Eloissaint
Nice staff, feel welcome there
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April 2024 by Cesar Barahona
I got to atm door and it card scanner to get into atm doesn’t work at night.. it’s been multiple days like this. They do nothing to fix it, horrible branch.
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November 2023 by ash rodri
Love this bank! The manager was super helpful when I had some issues and super empathetic! The branch is always clean and they attend to you super quickly!
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November 2023 by Bibi
Worst customer service!
