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November 2023 by Wells S.
Zero customer service! I had a problem with my rental and stopped for an exchange. She said do you have your keys? She said, "call THAT number we can't help you we don't have any cars."I'm sitting here on the phone on hold watching them and they do have cars! It's the cold unprofessional demeanor that does it for me.
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August 2023 by Biggiesmiles 4.
This place is a joke do not ever rent a car from here or attempt to, if you pre rented a car you'll most likely never get it and budget will make you pay more if they don't have your car to rent a different one
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June 2023 by Bigdave R.
The people at this location go above and beyond every time i rent from there. I've seen thy manager let the others leave early on holidays and he does every thing himself including cleaning the cars and getting them out quick as possible.. I've been there in a few occasions where people were extremely rude to them, and they handled themselves with patience and professionalism.. because of their first class treatment i don't rent from any other location
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June 2023 by Patty Corp
The service here is what seals the deal! All of them cater to me, unsure I'm taken care of and my needs are met. Above and beyond customer service from beginning to end.
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May 2023 by Patricia Corp
The service here is what seals the deal! All of them cater to me, unsure I'm taken care of and my needs are met. Above and beyond customer service from beginning to end.
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April 2023 by Kathy Robbins
Didn’t rent
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March 2023 by Betsy G.
DO NOT RENT HERE! I reserved a van for a family trip 3 weeks before the needed date (without previously seeing the reviews) and when I arrived there, I was told they did not have any available vehicles. After asking for an explanation since we had already been charged the woman told us that she was calling everyone with a reservation for that day to advise them and stated she had already called us. Mind you, they were calling on the SAME DAY, it was only 10 AM and we had no missed calls or voice mail messages. She also advised us that "they can't charge you until you have the car. " Which was not accurate because after checking our statements we had been indeed charged. Luckily, after calling the customer service we were able to receive a refund.
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August 2022 by Ben J.
Is there away to make these stars negative. This is the worst and I mean worst rental car place I've ever been and I really thought Atlanta airport was bad that guy in the photos everyone took is atrocious. Garbage budget need to fire him now and I really don't condone people loosing there jobs but he's not the guy for this job clearly. I booked with my business had a business card and all and still asked for another CC with my name on it. And then asked for a utility bill. If the policy states using a debit card u would need a utility bill why if I'm using a CC then I guess he had Spanish costumers and was good with them didn't ask for no bill at all. And I would love for someone from budget to reach out to me !
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August 2022 by Tania M.
If I could write less than one star I would. The male pictured in a previous review provided the worst customer service possible. I was met with attitude the whole experience and would never recommend this place to anyone. Even thought the reservation was made ahead of time they did not have a car available. The guy is just rude, shouldn't be allowed ro represent budget or any services for that matter. Hands down a BIG DONT RENT FROM HERE!
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February 2022 by Roberto Guardado
Amazing
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June 2021 by Maria Jose
Never call Budget. Super expensive call Uhaul
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August 2020 by Frisly G.
Worst rental experience I have ever experienced. I had a maintenance request on the dash which later turned into a check engine light witch then turned into a flat tire. The service is ridiculously slow, no one knows what to do and keeps referring everyone to one guy. They all barley speak English. Everyone return had a complaint about their car. Horrible.
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August 2020 by Cgo A.
The experience was so bad on so many levels. This guy was literally pointing his finger at me, scolding me about all charges I can accrue. I had to initial like several lines,he even stamped a new one. I've been renting cars for like 25 years and it seems like he was trying to up sell anything he can get. We go outside I'm expecting an immaculate car and I get a hoopty. Scratch es and little tears everywhere. Outside was crusty bumper full of scratches. I asked if they were sure that this is the right vehicle. They said yeah I was like at my age I never seen anything like this, her response was "I'm older than you".I was conducting business so I had to take it. Later on I called customer service reservations answered and as I was explaining the effeminate male snaps "so why are you calling to say hello"? Needless to say I escalated the complaint. Returning the car was another fiasco where there was no parking to even return this thing. Everyone was waiting for same lady outside in 95 degree weather. After all that signing the day before they had the audacity to ask if I wanted a receipt. Garbage
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June 2020 by Juliette O.
DO NOT I REPEAT DO NOT BOOK ANYTHING FROM HERE!!! I made a reservation for a truck weeks ago I'm moving tomorrow and had reserved to pick it up today THEY just called me to ask me to call customer service so that they can find me a truck at another location so they can bring it here and customer service wanted me to drive over an hour for a truck this is very unfair if I made a reservation weeks ago WHY WAIT LAST MINUTE TO LET ME KNOW! Get better and more responsible people. NEXT TIME I'LL JUST BOOK DIRECTLY WITH Uhaul.
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December 2019 by Isabel R.
Do not rent here! We waited over two hours to get a car we reserved months ago, after traveling all day with a small child. We and the countless other people waiting for hours were told there were no cars available, even with a reservation. No customer service available