UHS Hardware specializes in providing a wide range of products tailored for Government and Industrial Security professionals, Automotive Locksmiths, General Locksmiths, and Safe Lock services. They offer wholesale locksmith supplies and tools, aiming to deliver the best variety at competitive prices. The company also holds training seminars throughout the year to enhance customer knowledge and skills. Customer experiences at UHS Hardware vary significantly. Many customers praised the attentive and helpful customer service staff, particularly highlighting the support from Barbara and Huilo, who efficiently resolved issues and made customers feel valued. However, there are concerns about the return policy and shipping methods, with some customers expressing frustration over the cost and service quality associated with returns and shipping choices. One customer noted a positive change after reaching out to the manager, who addressed concerns and offered solutions, reflecting UHS Hardware's commitment to customer satisfaction. Overall, while UHS Hardware has loyal customers who appreciate the knowledgeable staff and broad product selection, there are areas for improvement in their return process and shipping practices to enhance the overall shopping experience.
When it looks like I couldn’t receive the The Hardware for 2 to 3 weeks, Edgar got on top of it and took it personally and got me the part I needed within 2 to 3 days he absolutely went above and beyond, no problem recommending him for anyone who wants great service
May 2024
Barbara Ferguson understood my issue since the beginning.She handled it very well and made feel secure that nothing else should be done. Then my issue was very well fixed. I Liked her customer service.
May 2024
Barbara was really helpful and attentive throughout the entire process. I would recommend her assistance to anyone calling in. She resolved the situation quickly and efficiently. Thank you again for all your help Barbara. It was Really Appreciated.
