-
June 2024 by reginald jean
Adriana and Marie provided exceptional customer service, going above and beyond to assist me.
-
May 2024 by Ronald Scanlon
Came here to get a simple gold pendant engraved with an initial. Told them what I wanted and was assured I would be called back later in the evening to pick it up. I never received the call, so I went back the next day. When I showed up the assistant manager told me that he wasn’t sure what font I wanted. Maybe that was my fault for not showing them more than once. So he engraved it and boxed it up for me. I got home and saw that the engraving was pretty shallow and off center. So naturally I went back to exchange it because they don’t do refunds on “custom” pieces. The owner said his manager would take care of me. I spoke with him and he was pretty dismissive, told me he would fix it. I said I just wanted to exchange it. He told me no and gave me the pendant back. So now I have a $250 pendant that looks bad and is useless.
-
May 2024 by Dian Molano
Today I went to paradise Jewelry to get some watches resized and one to replace the battery. The person who attended me his name is Douglas. Super helpful guy. Very nice, super friendly, and most importantly very professional. He tried the watches on my had and already knew how many things he needed to remove in order for it to fit just right. Once I went back to pick up the watches they were ready and they all fit just perfect. I would definitely be going back just for that great customer service Douglas provided.
-
May 2024 by Wilmarys Toloza
Great customer service. I had a man help me out that goes by the name Douglas. He was really nice and helpful. I needed to get some watches resized and he was quick to help with that. He managed to get the watches resized to the correct size for my hand in just one try. It was a great experience I would definitely go there again.
-
May 2024 by Olimpija Colovic
Firstly, experience from start to finish was exceptional! Overall, my experience here exceeded my expectations. I highly recommend this store to anyone in search of high-quality, beautiful jewelry and exceptional customer service. Whether you’re making a special purchase for yourself or a loved one, this is the perfect place to find a treasure that will be cherished for years to come.
-
May 2024 by Eden Franco
Love this place. Amazing selection with amazing customer service!
-
May 2024 by Bartek K
Great value and price!! It’s a pleasure doing business with Douglas!! I’ll definitely come back here!!
-
May 2024 by Anna MacK
Like brand new. Douglas did great job helping my brother to chose engagement ring and polished my wedding band for free!!
-
May 2024 by Oneirys Fernandez
Douglas did an amazing job helping me look for a ring while I placed an order to get my necklace. He gave me good services and he made me laugh. Come see him! You won’t be disappointed
-
May 2024 by James R
Please be aware there are no returns or exchanges. I was told their sales people aren’t knowledgeable in watches and they sold me a different model than the one I wanted despite me asking for the specific model for my birthday. Turns out while similar it wasn’t the same, went to get a refund or exchange it and I was told it wasn’t possible. Turns out they don’t tell you they don’t do refunds and because they stick the receipt in the box they technically “told you”.
-
April 2024 by Dageion
Adrianna and Marie were both very helpful and I love my purchase. I definitely recommend them.
-
April 2024 by Kayla Roger
Douglas was awesome! He helped me find a bracelet I was looking for and I’m so happy! Amazing customer service and great personality!
-
March 2024 by Dominique
Douglas was absolutely awesome!!! Excellent customer service and very professional. He assited me an exchange and helped me select a beautiful necklace for my mom's birthday. I highly recommend his service.
-
March 2024 by jenae gray
Douglas was awesome! Highly recommend ! Wonderful customer service !
-
March 2024 by Oland Z.
Needed to get my rolex fixed. The lady looked at it for 5 seconds and told me it was a fake/ copy. I bought it years ago, brand new at a mayors. With a certified of authenticity. There was no way I was going to trust them with my expensive watch.
