-
April 2024 by cassidy doss
Amazing customer service!
-
April 2024 by Lourdes Villasis
Love it it's a tradition a must have for the holidays ?
-
April 2024 by YANET GARCIA
Horrible service, employees have an attitude makes me feel they dislike their job.
-
March 2024 by Eva M
Never received a gift card they called and offered me after the fiasco that happened on Thanksgiving(Did not receivea turkey when I pre ordered).
-
January 2024 by N Holly- DNR
Store was packed either they didn't have the air on or just the fans. It was so hot and everyone was complaining. Lines were long and service was slow
-
January 2024 by AMGP TC
Too crowded, uncomfortable wait, Honey Sliced Ham was worth it thought…
Wheelchair accessibility: Difficult
-
January 2024 by deborah Baker
I love this Establishment, great customer service.
Parking: No problem parking.
Wheelchair accessibility: Able to access.
-
January 2024 by Maru Parra
I ordered a ham online, unfortunate their website sucks and after 4 attempts to pay, I was only able to reserve the ham.I got to the store and was greeted by a policeman and another security guy that were by the door. There were only 2 people in front of me, and it took me 35 minutes to get my ham. Very slow service for such an expensive ham. Why are there two people guarding the door and only 3 people working inside?
-
January 2024 by Heather LaGuardia
Purchased ham for a party with 2 heat up sidesWas ready on time for pickupStaff
-
January 2024 by Nancy Lorraine Holly- DNR
Store was packed either they didn't have the air on or just the fans. It was so hot and everyone was complaining. Lines were long and service was
-
December 2023 by myriam diaz
If you want to have a bad experience, order at this place, when you go to pick up your order they treat you as if you were going to order and not pay and that is not enough, they do not deliver what you ordered because they sell more than what they have in stock and they simply give you They say it's what it is and if you like it, take it, spend 3 hours in a line to pick up a turkey. I DO NOT RECOMMEND IT
-
December 2023 by Pedro Alvarez
No organization at all. They need to hire customer service people. They do not know how to handle big crowds. Waited more than 3 hours to get a pre paid order.
-
December 2023 by Garnet Rodriguez
Order and prepaid for a turkey breast and side, went to pick them up and they didn't have either of my prepaid items. Worst experience ever and never purchasing from them again.
-
December 2023 by N V
Very upsetting to prepay and order online and then get to the store and there are more than 100 people waiting in line !! The customer service is terrible. Why even pick a pick up time if the customer still has to wait for hours . Never will order again.
-
December 2023 by Siggy E
I, too (like others) was sent to Honey Baked Ham Co. on Pines by a relative to pick up a ham in the “pre-paid” line on the Tuesday before Thanksgiving. While I did expect a line, I didn’t expect literally 100 other customers to be there as well and a Security Guard to boot. It was definitely slightly chaotic & my FIRST suggestion to management is to put more staffing on the prepaid side (as those orders are, you know… “prepaid” with “pick-up” times allotted). …thank goodness I brought my headphones so I could drown out all the negative complaints from other customers but trust, the pre-paid line was ANGRY because it did seem as walk-up customers were getting faster service. SECOND suggestion is to make Wed. before Thanksgiving a “pre-paid pick up day” ONLY in order to ensure customers are promptly served & that ALL pre-paid orders are fullfilled. (On Tues, Smoked Turkey pre-purchasers were told “an hour delay” on their Turkeys & it was obvious they were sold to walk-up customers ). …The best way to lose customers is to NOT give them what they already paid for & were confirmed for prior. Either that or seriously get TWICE the amount of staff & extra inventory. That all said, what a terrible job it would be to have manning that pick-up counter & employees have no control over the store managers mis-managing inventory & bungling customer service. The employees were nice & cordial when I finally got to the counter so I’m giving a liberal 3 stars but would definitely suggest scheduling your holiday pick-up at least 3 days in advance & at the earliest time (mos def not day before holiday) to ensure you can park easily, wait in a modest line & get the inventory you want for your holiday dinner - it’s all prepackaged anyway. Not like it will be “fresher” a day later…)
I’d have to say even though my peers were aggravated by the line & wait, I found the boxed, horrible looking Rum Cake offered for $30. the biggest “turn off” of the entire experience -as well as the other pre-packaged, over-priced, unappetizing food items… AND, they gave me two separate hams instead of the one whole 9.7 lb. ham at $100. ?). Oy vey… not my favorite place for sure.
