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September 2024 by Julian Acevedo
Satisfied with the smooth and professional experience!
Thank you, Ms. Tiffany and Mr. Jackie!
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August 2024 by darlette henderson
Is it safe to park your car while renting at this location?
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August 2024 by אלי רייזמן
Got a nice and clean car but sometimes they don't have availability for your
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June 2024 by Maria Laura Rincon
If I could give zero stars, I would! And this is why:
I had made a reservation online to rent a car from this agency, but when I was about to pay, the employee (who's name I unfortunately forgot) was trying to force me to pay the OPTIONAL insurance. To top it all off, he started with the most expensive options for insurance and only when he knew I wouldn't pay it, he started giving me the lowest insurance prices (which are still ridiculously high.) I finally said: "Listen, are you going to rent me the car for the agreed priced on my reservation or not?" He insisted: "How are you paying for the damages if you crash the car?"... I grabbed my card and took my business to SERIOUS car rental company.
If you want a professional service and fair prices, GO TO ENTERPRISE! Beware of these scammers at this specific Hertz/Thrifty Office!!!
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June 2024 by Vladislav Klyushin
I've arrived at my reservation time, there were 2 employees at the counter and just 2 other people ahead me. I was waiting for help 35 minutes and then another 25 minutes took process of picking up a car. It's 1 hour of waiting just to get a car!!!
And yes, online check in is not available here.
And when I got my Tesla it was just 27% charged!
I got gold status at Enterprise and Five stars at Herzt, but this location is the worst.
Don't even go there, don't waist your time.
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June 2024 by Bonita Dames
Hertz has a faulty system of processing payments when a person rents a vehicle by credit card or debit card. Also, the in person customer service isn't on one accord with the 800 customer service line nor the extending a rental online an easy process. A lot of changes need to be done overall.
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May 2024 by No Name
Poor car quality, poor management, they hate customers. Use any other locations - that’s my advice.
You gave me a dirty car (even though I saw that you supposedly washed it) which had no windshield washer fluid at all and which had a rattling air conditioner and right bearings. Your manager behaved rudely to me and generally did not care about any of my requests. She probably just hates white people.
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May 2024 by Andy Taveras
Almost becoming a regular here. Friendly staff, with very decent car selections.
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March 2024 by Alan Luchnick
Arrived at my reservation time and waited 30 minutes for help. Only one attendant on site. Only to learn that the car i reserved was not on the lot. Any replacement still needed to be washed. Went across the street and got a great car from Enterprise in 10 minutes. Skip Hertz at all cost.Gold member.
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March 2024 by ben sherman
Do not bother renting here. Had an online reservation for a tesla. Showed up to pick it up, there where 5 teslas on the lot and they would not want to give me any of them. Did not offer any solutions either.
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January 2024 by Wazhma Mojaddidi
Do not rent from this location. The staff are rude and unprofessional, especially the manager Tiffany. They did not have the car we reserved and didn’t care that they gave it to someone else. We waited a half hour just to speak to someone since their whole operation was unorganized. They don’t understand the concept of customer service. Period.
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December 2023 by Jorge Batista
Service very bed
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November 2023 by Luzmary castro
Very bad service, they charged three days' rent for a car that worked for one day. On the second day he left me on the highway at 10:30am we had to wait until 11pm for a tow truck to take him now they have not entered my card with the deposit money on October 11th on the 27th not recommended bad service there is no suitable staff yet I'm still waiting for my refund
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November 2023 by Monica “Moni” Cuello
The worst…rented an electric car and they had left it at 28% and we wasted our vacations time looking for a charging station. Found one and the some of the stations were unavailable. Back on the road to find another station. They should of had it ready at 90%. Not happy.
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October 2023 by deedee lebron
Hertz is the worse place to rent. I paid for in advance and got to airport to pick up and was charged 528. Airport fee and when returning with full tank of gas and not a lot of mileage they charged me another $60. U can’t talk to anyone about it. Phone is automated. No customer service