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February 2024 by Miravida Votacion Lorzano
I needed to take a few minutes to write down my positive experience with the Banker from this branch. SANTIAGO ANGULO, THANK YOU SO MUCH! I appreciate Chase so much more because of the level of customer service I have received today! It started with a call to customer service & ended with my going into this banking center and receiving such an amazing customer experience from Santiago! He’s exactly why I have always loved banking at CHASE! I will write a separate review for JESSA in customer service/collections Department. I believe she was a part of the outsourced customer support team.Santiago greeted me with such warmth and enthusiasm. I had just left a Chase branch in Pembroke Pines , 710 University Drive. There was such a long line and when I asked one of the reps sitting at a desk behind a partition, to the immediate right of the entrance, she didn’t even bother to get up. When I inquired about opening an account, she directed me to go online and make an appointment for “sometime in February.” She was polite, but I definitely felt like she could have done better & gave me “it’s Friday vibe.” I get it.Getting back to my experience with Santiago, I had googled the next closest location so it brought me to this semi-staffed branch in Cooper City & I’m so happy I decided to try another branch! After at least an hour, I’m finally on the road home with a huge smile on my face and a goal to be better with my banking. Santiago personalized my experience and made sure I was aware of all that Chase had to offer for my current needs and lifestyle, as well any future goals. I was very impressed at his knowledge and enthusiasm, most importantly, how he went the extra few miles to create the kind of experience that makes a consumer feel valued and respected ! You don’t get that when doing everything online so it was a very warm welcome back to Chase, and I’m so happy that Santiago was my Banker to make it all the more special. Good luck in all your future endeavors Santiago & I know you’ll do amazing wherever life brings you!
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February 2024 by MIRAVIDA LORZANO
I needed to take a few minutes to write down my positive experience with the Banker from this branch. SANTIAGO ANGULO, THANK YOU SO MUCH! I appreciate Chase so much more because of the level of customer service I have received today! It started with a call to customer service & ended with my going into this banking center and receiving such an amazing customer experience from Santiago! He’s exactly why I have always loved banking at CHASE! I will write a separate review for JESSA in customer service/collections Department. I believe she was a part of the outsourced customer support team.Santiago greeted me with such warmth and enthusiasm. I had just left a Chase branch in Pembroke Pines , 710 University Drive. There was such a long line and when I asked one of the reps sitting at a desk behind a partition, to the immediate right of the entrance, she didn’t even bother to get up. When I inquired about opening an account, she directed me to go online and make an appointment for “sometime in February.” She was polite, but I definitely felt like she could have done better & gave me “it’s Friday vibe.” I get it.Getting back to my experience with Santiago, I had googled the next closest location so it brought me to this semi-staffed branch in Cooper City & I’m so happy I decided to try another branch! After at least an hour, I’m finally on the road home with a huge smile on my face and a goal to be better with my banking. Santiago personalized my experience and made sure I was aware of all that Chase had to offer for my current needs and lifestyle, as well any future goals. I was very impressed at his knowledge and enthusiasm, most importantly, how he went the extra few miles to create the kind of experience that makes a consumer feel valued and respected ! You don’t get that when doing everything online so it was a very warm welcome back to Chase, and I’m so happy that Santiago was my Banker to make it all the more special. Good luck in all your future endeavors Santiago & I know you’ll do amazing wherever life brings you!
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February 2024 by Vida L.
I needed to take a few minutes to write down my positive experience with the Banker from this branch. SANTIAGO ANGULO, THANK YOU SO MUCH! I appreciate Chase so much more because of the level of customer service I have received today! It started with a call to customer service & ended with my going into this banking center and receiving such an amazing customer experience from Santiago! He's exactly why I have always loved banking at CHASE! I will write a separate review for JESSA in customer service/collections Department. I believe she was a part of the outsourced customer support team. Santiago greeted me with such warmth and enthusiasm. I had just left a Chase branch in Pembroke Pines , 710 University Drive. There was such a long line and when I asked one of the reps sitting at a desk behind a partition, to the immediate right of the entrance, she didn't even bother to get up. When I inquired about opening an account, she directed me to go online and make an appointment for "sometime in February." She was polite, but I definitely felt like she could have done better & gave me "it's Friday vibe." I get it. Getting back to my experience with Santiago, I had googled the next closest location so it brought me to this semi-staffed branch in Cooper City & I'm so happy I decided to try another branch! After at least an hour, I'm finally on the road home with a huge smile on my face and a goal to be better with my banking. Santiago personalized my experience and made sure I was aware of all that Chase had to offer for my current needs and lifestyle, as well any future goals. I was very impressed at his knowledge and enthusiasm, most importantly, how he went the extra few miles to create the kind of experience that makes a consumer feel valued and respected ! You don't get that when doing everything online so it was a very warm welcome back to Chase, and I'm so happy that Santiago was my Banker to make it all the more special. Good luck in all your future endeavors Santiago & I know you'll do amazing wherever life brings you!
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January 2024 by Philip
This is the second chase bank I have been to that doesn’t have any tellers and can’t give you any type of change. I have never heard of a bank that doesn’t give money, they only have an ATM which does no good for someone who needs to get small bills and change for their business.
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January 2024 by Michael Del Toro
Worst bank ever! Nothing works! The drive thru ATM stole my money cause that machine is garbage. And when you want to deposit inside guess what they lock the doors. CLOSE DOWN THIS BANK!!!
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December 2023 by Jason K.
Great bank and friendly staff, but not having a teller is annoying. You have to drive to the Flamingo or University location to get in person banking help on a lot of things.
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November 2023 by Latoya G.
ATMS are never in service. This is the worst branch I've ever been to!!! I always regret stopping here..
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September 2023 by eli s
No tellers just an atm and advisors.
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June 2023 by Jon Pintaluga
This place is complete Garbage. I went to make a deposit And sign papers. The Bank associate was free, but refused to help me sign the documents that needed to be signed, and also wouldn’t take my deposit. She said she’d refer me to another location. I will not be back to this branch. Their service is terrible.
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March 2023 by Emerson Molina
Not sure why this branch exists. The machine teller has constant issues so no sort of transactions can be done. Minimal services offered at this branch thus must go to other branches for basically everything. Branch used to be phenomenal but it is now a shadow of its former self.
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March 2023 by Jake
Seems like they should just close this branch. Not full service even though they have drive thru lanes there are no tellers employed and the atm’s have a max withdrawal of $3000/day. Nothing against the “advisors” but no tellers seems silly to me.
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March 2023 by Ricardo Gonzalez
Only one machine to do withdrawals and deposits
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February 2023 by chris
just don't go here lol they don't care about you if you don't have an appointment
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August 2022 by charmaine belgrave
Great team. Very clean and accommodating. Teammate Sebastian in patient, friendly and courteous. Top class service.
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April 2022 by Stephanie Andreu
What is the point of this bank ? Everytime I go here their atm doesn’t work. And there’s nothing the employees that work there can do. Like what is the point ?!?!
