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November 2023 by MSFTR4NG3R
Waste of time and gas, it don't seem like she wants to help the kittens or cats finds homes. Bad communication and giving the run around
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July 2023 by nancy ackerman
Great rescue!
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May 2023 by Marti Kirsch
I Adopted a lovely kitten, however the adoption process was upsetting.. Firstly there was a mixup with her description. Then when she had to be picked up, which was at the last minute. When I arrived she and a few other kittens were given their shots. I had no idea she had not been spayed and had to give a $100 refundable deposit after I had her spayed. When I complained, Suzanne had her spayed at the Humane Society.
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December 2022 by Raquel Snyder
Unfortunately I have requested help on numerous occasions and am never responded to. I feel extremely sorry for the cats that are locked up in the cages for months at a it's almost as if they are forgotten. It's very sad and I'm not even a cat person. If they are not going to help the poor cats or respond to callers wanting to help maybe PetSmart can let another organization that does a better job use their space.
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December 2022 by Benjamin Kihei
Drove all the way over here and they wont even let us see the cats to adopt...what a waste! Stay away from this business and its false advertising!!Update: It took you over 10 months to respond. When you do - you dont even address the problem properly. You are advertising hours that are FAR from the truth - further wasting peoples valuable time. Your customer service is aweful and is only equalled by your pathetic response. This is an accurate analogy of your company and service. Stay away from this business and try the human society instead.
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December 2022 by Alex Lopez
Excellent experience. Kitten on its way to a loving home.
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December 2022 by Mireya Brandti
They don't help. I went to bring some cats and since there was a black one, they didn't receive them. I went there because they don't answer the calls. A recorder comes out all the time and when the woman arrived, when the cats died, she told me, oh, a black one, I can't receive them. I have many cats.
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December 2021 by Savannah Murphy
I adopted a 4-year-old female cat from Cat Crusade via PetSmart, and it was a wonderful experience. All of the animals are very well cared for, the facilities are clean and cozy, but I was most especially impressed with the staff (which I think is mostly or all volunteers). So kind and helpful. I highly recommend Cat Crusade for cat adoptions!
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December 2021 by Giovanna Santo
If you can’t take care of your cats anymore, and want to find a safe place to give them up, this organization is perfect. They prioritize the comfort, health, and happiness of the cats, give them plenty of room for the cats to live in, are quick to accept surrenders, and have a no kill policy. Your never have to worry about your cat being euthanized due to time constraints, they can stay as long as they need. All the cats there were happy and playful when I saw them. The staff member who helped me was extremely kind and understanding, and prioritized the well being of my cat. She helped walk me through the complicated process of giving up your cat. I could not say enough positive things about Cat Crusades and their services.
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December 2020 by Alina Shakina
I had the worst experience ever!!!We were going to adopt a cat, we choose the one that entire family including my daughter got in love with. I filled out the application and other paperwork and then the lady who works there ( Suzanne) was supposed to bring the cat to our house. Then she start texting me to schedule and then reschedule the day when she is coming, and we were sitting and waiting for the whole week. Then after a few days she simply texted me that someone else adopted this cat!! She just FORGOT to mention that someone else filled out application before us! Honestly, I think she is lying.Anyway, my 11 year old daughter was crying, the whole family is very upset! Moreover, my daughter is so upset that she doesn’t want to get any pet for the next few months...Very unprofessional! I’m very disappointed!